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April 2023 by Ana Toro
I am in extreme disappointment with the return policy and customer service. I recently purchased a pair of shorts from this store and was told that I had 30 days to return them. However, when I attempted to return the shorts because they did not fit, I was informed that I could only receive store credit, not a refund.I specifically asked about the return policy before purchasing the shorts and was only told about the 30-day timeframe. I was not informed that I would not be able to receive a refund. This lack of transparency is unacceptable and has left me feeling cheated.Furthermore, the customer service I received when attempting to return the shorts was abysmal. The manager I spoke to (Dylan Mosher) over the phone was unhelpful and dismissive of my concerns.You should reevaluate your return policy and provide more transparent information to your customers. Additionally, I hope that you will address the poor customer service I received and take steps to ensure that it does not happen to other customers in the future. I wish I could give 0 stars!
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November 2022 by Gabraella Weaver
I love this store! The store associates are so helpful and I can always find something unique to wear.
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June 2022 by Morgan
I went in with my sister looking for a dress to wear to a wedding, and Delenn was SO helpful! She immediately picked up on the style we were looking for and picked several things I wouldn't have picked for myself. I ended up buying 4 dresses instead of 1!
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June 2022 by Chastitie A.
There are some reviewers who only write bad reviews, and those are other reviewers who have such great experiences, they feel as if the world should know! This is one of those experiences. My mom went to American Threads in the woodlands to search for a dress for a wedding her and I was attending, and found a beautiful summer green dress. She recommended I try the store that's near to me. When I went in, Victoria (sales rep) allowed me to look around for a bit before offering help. Apparently she was paying attention to the style of clothing I was searching for. When I told her I was going to a wedding, she had already caught in to the size I was grabbing, and before I knew it, heading to the fitting room, she had 5 more dresses in her hand for me to choose from! She asked me questions as what colors were ok, what length I was looking for, and just went to work! She even helped me out when I had trouble putting the dress on. This was honestly one of my best shopping experiences ever! I left out with the sexiest, but yet classiest red fitted dress I have ever seen! And the price was very reasonable! I must say, Victoria made my dress search not only easy, but fun! I loved her personality, along with the other ladies that worked there. It's not just the product that will bring me back, but the amazing service as well!
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March 2022 by Diana Brodt
Got a couple cute things here but don't expect to find any XL sizes and even finding a Large is somewhat rare. (Not to mention a L is closer to what your standard M should be) So overall nice clothes and workers but the inclusivity is sooooo so bad.
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December 2021 by Emily Stewart
Employees were so friendly and did a really great job helping me find what I was looking for! I really enjoyed my experience shopping here! :)
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December 2021 by Dessie MacD
Terrible customer service! So I bought this outfit for my daughter for Christmas on American Threads website. It is too big. The email confirmation they sent doesn’t say anything about “final sale”, and the page where the item was listed didn’t either. But the paper receipt they put in the bag did. I just didn’t see it cause I didn’t look at it. Now they are refusing to refund or exchange the item. I showed them the pics and apparantly they don’t care about our business. Also interesting thing is that they make their customers pay return shipping. If you are thinking of giving this company your business, you might want to think about it.I will never give this company my business again.
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October 2020 by Shauna S.
Two of my young adult daughters and I bought several items here--dresses, tops, rompers, jewelry and belts. Every employee was super nice and helpful. Sometimes there were lines for dressing rooms as this was a busy store! Prices were reasonable. Jewelry was buy one/get a second item half off.
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November 2019 by Ally Rojas
I went into the store last Friday with absolutely NO IDEA what I wanted to wear out that night and the girls who were working were SO helpful. I feel they went above and beyond to help me find something to wear. The girl that helped me the most her name is Tlengyue, I’m not sure if that’s what she goes by but that is her name on the receipt. Awesome customer service and I completely appreciated all their help. The store had a nice open layout, the clothes were very trendy and in-style. Such a nice place, I will be visiting again when I am in Austin. Thank you ladies!
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November 2019 by Chris Evans
Awesome clothes at great prices. Enjoyed meeting the employees. Very fun and helpful
