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February 2024 by Hvv Dhi
felt uncomfortable having someone looking over and rushing me to take a part out when I was there for less than 15 minutes and didn’t even look at 3 vehicles before being told I wasn’t allowed anymore time, then got quoted prices as if I was buying them off eBay with warranty, when I said I wasn't paying their price, they got offended
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November 2023 by Don Willingham
They were very friendly and helpful. Yard was well organized and rows well number designated. Vehicles were well spaced so parts were easy to remove. Great selection of parts good prices
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August 2023 by Rahemtu Maknojia
This is not the legit business waste your time to go here and do the business, complete unprofessionalthey issued the check and owner said call shop, shop manager said call owner and finally he said for the $500 he want time for 1 week to clear the payment,Don't cash this company checks
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August 2023 by hkk
Be careful when they give you the part price and when it comes to billing! they are scammers and dishonest businesses...
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August 2023 by Nick “Happytrader” Trevino
Great service. People are friendly & helpful. Little bit pricey but well worth it.
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August 2023 by jude jude
Be careful when they give you the part price and when it comes to billing! they are scammers and dishonest businesses...
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June 2023 by Pedro Calderon
Dishonest and shady business, will sell you the wrong part and then charge you to order the right one. Extremely poor customer service and will talk to you in a condescending manner. Will not recommend doing business with Douglas.
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June 2023 by Pedro C.
Dishonest and shady business, will sell you the wrong part (overpriced) and then charge you to order the right one. Extremely poor customer service and will talk to you in a condescending manner. Will not recommend doing business with Douglas.
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June 2023 by James Bonney
Oscar was very helpful in helping me find a part for my Corolla!
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May 2023 by Crystal Wright
Whatever you do do not buy anything from these guys because they do not honor warranties and they do not honor receipts and they steal peoples money. This salvage yard does not even need to be in business and just so they know I did contact the Better Business Bureau and I laid in a complaint against them Try to cheat, honest, hard-working people out of their money and if anybody else has been cheated by these people, I recommend that you file a complaint to because they don’t need to be in business
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April 2023 by Juan Garcia
Best group of guys good prices quality parts fast service overall best salvage yard in austin tx
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March 2023 by Tammam Takriti
Very bad behavior staff that will try to steal your money and waist your time I don’t recommend this place at all
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December 2022 by Dale Radcliff
I would never get anything from these people they sent a front wheel drive Toyota transmission for a rwd Kia Sorento called to request money back and was cussed out and told I can't get a refund and return the incorrect part then was told I owe them a core transmission very disrespectful people who don't know there parts
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October 2022 by Amad O.
Easily without a doubt the worst salvage yard in the Austin area. Parts and prices are fine but the customer service is absolute garbage. Just a real serious lack of respect for peoples time. Counter guy Carrie's on with phone conversations while he's "helping me" and speaks to every other person in the lobby as well. Then you have to go out to the yard to make sure it's the right part?? Your in the damn business shouldn't you know what your selling? Waiting 20 minutes in the lobby for someone to take me out to the yard then asks me what I was waiting for? This is just my most recent experience, 3rd time total and I keep telling myself they'll be professional this time but again, I was wrong. This place is a nightmare.
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October 2022 by jack terry
Great folks reasonable on their parts
