-
January 2025 by Joe Vega
These guys try with customer service but actual repairs are not good. Had to come back for fixes they should have caught with a quality process to begin with.
-
December 2024 by Annie Weiss
I couldn’t be more impressed with the exceptional service I received here. From start to finish, I felt genuinely cared for every step of the way. They truly treat everyone like a VIP, going above and beyond to make the process smooth and stress-free. Jessica was absolutely phenomenal—her communication, professionalism, and attention to detail made all the difference. She kept me informed throughout the entire process, which made me feel confident that my car was in the best hands. When I picked up my car, I was blown away by the results—it looks as good as new! I highly recommend this place to anyone in need of collision repairs. They’ve earned my trust and my gratitude!
-
December 2024 by J G
A couple of days ago I took my car in for some relatively minor repairs. Upon entering the repair office I noticed how neat and clean it was with ample seating. We were greeted by a pleasant receptionist and told to wait for the service advisor. Soon, Mr. Chisholm Beasley, The service advisor, greeted us and started the process. He has excellent people skills and made the whole process simple. In a short period of time we had our estimate and we’re on our way. The next day, I forgot something in the car and he greeted us again, took me back to where the car was and thoroughly explained everything that they were going to do and pointed it out. that’s good service and we appreciate that. I can only hope that the end result of the repair is as good as the personnel that they have attending their clients. I will update this review when I get the car back.
-
December 2024 by Matthew Thwaites
I took my car here because of an issue with the rear gate. Fantastic customer service, they really did a great job of helping me with my issue. Speedy repairs and fair dealing. Can’t recommend them enough.
-
December 2024 by Frank Zaccone
was a horrible experience:
not at fault accident 8/15
got estimate
adjuster approved
got truck back 11/26
had a fully functioning Truck Decked system that was 1.5 weeks old. It comes in a box and its installed in pieces into the bed....
They removed and threw it away and told me it was in pieces... not true lol, I unloaded the drawers before I took the truck in and it was fully operational and fine... $1800.00 to replace that I get to pay.
I knew my truck was ready because they sent me a lien notice. The estimate was off apparently and I owed them $12,527.44 to get my truck back? I was told to bring a check and get my truck. I showed up with a check and was told they do not even accept checks, Money orders and CC only... fine, I pull out my AMEX and pay and they tell me its a 3% fee for a credit card...an additional $400.00... fine, I pay it and just give me my truck as now i am frustrated.
I get my truck back and the windshield is still cracked and broken, they decals down the entire passenger side of the truck are missing, They battery is so dead it would not take a charge and needed replaced, its missing a running board ( they are currently looking for it) and they tossed out my 1.5 week old truck bed Decked system.... in total its $15,858.26 of out of pocket cost to get my truck back and replace what was missing or damaged, I am yet to see the bill for my decals or window and I dont yet know if I will be replacing my running board. all in all it was a horrible experience and its looking like I will be 15-20K deep in out of pocket expenses for an accident that was at the fault of others. Very poor choice to take my truck there and very costly
-
December 2024 by Shadin Al-Dossari
Chisholm was very nice but they didn’t do a very thorough fix of my car. They also left tools in my backseat which I had to make another trip over to the shop for.
-
November 2024 by Jennifer Spinks
Absolutely terrible communication. I wasn’t sure they would ever give the car back.
It wasn't inconvenience, it was a month later than promised and when we came to pick it up we found parts being billed to geico that were not replaced (such as the entire exhaust system), terrible paint work that did not match color nor texture, parts not fitting together, and other issues. When brought to your attention I was initially told I just didn't understand the billing before getting to what was listed as replaced OEM tailpipe that was covered in soot and obviously original to the car. A week later we come to pick it up and have one of the ugliest and extremely visible welds between muffler and tailpipe likely ever made. I have rarely seen a weld that poorly done. The paint had not been fixed..it looked like it was hosed off and nothing more. The tailgate was not painted on the inside. When we again pointed out all of the problems we were offered a refund of our $1500 deductible just to get us to leave. It has been many months and that refund has never arrived!
-
November 2024 by R S
Jessica and the rest of the Classic Collision team took great care of me from start to finish! They made a very stressful time as easy as possible and got it done in record time.
-
September 2024 by Heath Faulkner
I was so pleased with my experience here! Everyone I interacted with at this location was courteous and professional. They kept me updated via text with status reports. This was an insurance claim, and the enterprise Rent-A-Car is attached to their office, so it made the process so smooth and easy. I just picked up my car and it looks like a brand new car! They also washed the exterior and vacuumed the interior. I could not ask for a better experience from a body shop. Chelsea was especially impressive.
-
August 2024 by Charles Kessenich
They were kind and did their job. An awful thing to go through and compared to other shops they are very considerate. Thanks for doing your best. Coffee was a nice touch. Made my day.
-
August 2024 by Michael Davis
They did an outstanding job on my car!
I would use them again 😉
-
August 2024 by Brandon Matchett
My experience at the business has been nothing but simple and stress free. The customer service and communication was excellent you couldn’t ask for a better place to take your car during this stressful situation of your car being damaged. Also very convenient to be n the same parking lot of a car rental place. Highly recommend!!!!!
-
May 2024 by Emrys Ternal
Sure the initial experience was great, but when I got my car back more things were non-operational!
-
May 2024 by Robbie Thomas
Excellent service! Chisholm and John went out of their way to help me when I pulled into their lot with a blown out tire and body damage. Everyone working there was pleasant and communicative. Highly recommend this business.
-
March 2024 by Scarlett Oh
Had my vehicle repaired at this shop and it was given back to me quickly. The staff was friendly and communicative. Highly recommended.
