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November 2023 by Denise Mckinney
This was a very happy moment for me to have my teeth cleaned without any pain or discomfort. I really appreciate Aspen Dental for there help. I will definitely be back tomorrow and next month for all my dental appointments
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November 2023 by Amanda Lozar
I absolutely hate teeth work, and being at the dentist. The staff makes you feel relaxed, and non judgmental. I have been afraid to come, and I feel so confident to come here. They are very caring, and gentle. I wish I would have come sooner :)
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November 2023 by geneva booker
Excellent communication with the staff through out the facility requiring my dental needs. It's the best dental experience I had because of the relax atmosphere. Am looking forward to my next visist.
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November 2023 by Cindy Simpson
The young ladies and the gentleman at the front desk at the dentist office are amazing! So friendly, heart felt love from them, and so kind!!! Everyone is dressed so professional and the office was so clean and decorated so beautiful! This is my first time in this office, and I was nervous but everyone makes you feel like FAMILY, so they make you forget that you walked in with the nervous twitch!!! I love the entire team and the love they have for the patients!!!!I haven’t said anything about the dentist because I haven’t been seen yet. However I will tell about my experience later!!!
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November 2023 by Carrington Quezada
I had an excellent experience getting my cavities filled at Aspen! I was a little scared, but the staff was extremely attentive and kind. I wanted to shout out Jordan, she was so much fun, kept me laughing, and made me excited to wake up at 8 AM to get my teeth fixed! After three mornings in a row at the dentist, I left with healthier teeth and I sure was smiling!! Thank you to your staff for a wonderful experience.
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November 2023 by Priya Patel
Scheduled an appointment for a cleaning at 11am. I arrived early and wasn't called for my appointment until 12 noon with no apologies. The next hour and a half was just me getting dental x-rays and sitting around. The x-ray machine almost hit my head (staff was nice about it at least). I did get the $30 oral cancer screening and paid 43 for the visit. All of the x rays taken are 100% covered by my insurance. My teeth weren't cleaned. I was left to sit on the chair in a room for extended periods of time. People would come in and out of my room without acknowledging I was there. 3 people with appointments at 11 30 and 11 45 were pulled in before me. I was told I need to make a different appointment for that since everyone went to lunch when the X rays were finally done. Office staff seemed offended I needed to go back to work and couldn't wait for office staff ro get back from lunch. I left around 1:15- 1:30ish. The office told me they could not give me an itemized bill or tell me what the extra charges were for. At my old densit (pflugerville, was trying to find an office closer), everything was fully covered. My insurance plan and coverage hasn't changed since it's provided through the state for stage employees. Aspen dental is supposed to offer the same coverage per my insurance benefits agent. Honestly almost 3 hours for 10 minute x rays is ridiculous. They are not transparent about coverage and how things are billed either. I asked before leaving if I needed to do anything else or sogn anythingm I was told no. When I called a few hours later for the itemized bill, I ead told I didnt sign (sign what? I wadnt even given a pen or recipt), so they cant gove me one. They will be billing my insurance though, but cant give me an itemized bill for the serivices I recieved. It doesnt make sense thay they cann bill insurance but dont have an itemized bill. Will not be going back and highly do NOT reccomend.
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October 2023 by Blake Thach
I have had the most amazing time dealing with Aspen dental and the whole team at Aspen dental!! Diana guided me through the whole process of the treatment I was going to have and was so kind and patient with me!! I would not choose any other office to have treatment at because of the kind nature of each person at this office!! It has been a pleasure to walk into this office each and every time!! You all are amazing ???
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October 2023 by John P
Front-end and medical staff were nice and helpful. Services provided by dental technicians and resident DDS was excellent. Answered all questions, took time to listen and offer options. Altogether, felt very good about overall service and personal attention to our dental needs.
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September 2023 by Somesh Chadda
I saw the other 5 star reviews and went to see them. They gave me a really expensive bill for two teeth, one of which had no problem when I went back to my old dentist in CA. Please be ware that they will charge you for a tooth brush and other cleaning services which is out of pocket and won’t take out that line item when requested. They also double bill the same thing twice. I would stay away from this place and ask another dentist to check the bill they gave you.
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August 2023 by Nick Garza
Can’t thank Lexi enough for squeezing me in and cleaning my teeth. Was on a really tight time frame and she made it work. I appreciate her effort and amazing service to go above and beyond. Thank you Lexi.
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August 2023 by Whitney Bailey
I recently found the location at 12901 N Interstate Hwy 35, Austin, TX in the past few days. I was having an emergency and they got me in right away and they were able to diagnose my problem immediately. Diane at the front desk was super welcoming and willing to help me with all my questions and help find a financial plan that worked for me. Lexie the Hygienist has such a positive attitude and very was informative. I highly recommend her. The doctor was great as well. They all took an already stressful experience and made it easier to handle.
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August 2023 by Johnny Hernandez
Amazing team. Had a tooth that was hurting and got next day appointment: so easy to make this happen online . I didn’t get any names but from x ray tech she was awesome to front desk to the amazing dentist who extracted my wisdom tooth under 1 min! Now that’s what I call skill!Will be going back. Gattis school dental watch out I may change dentists !
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July 2023 by Charles Mallet
First of all the dentist never even bothered to look in my mouth. Second of all she insulted me. I paid about $2400. So I asked for a refund because I was not happy with Aspen Dental. They have had 100% moneyback guarantee, but after submitting refund request, I haven’t received a nickel in over 10 weeks now I had someone there try to get with their accounting people to get my money back. Everything I’ve done so far is been futile. I spit a little bit over that amount of money with another dentist that I was very satisfied with however, not getting my refund has really strained my credit. I’m going to explore filing suit for false advertising. This is absolutely no way to run a business and there’s absolutely no communication about where the status of my refund is.
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June 2023 by marcella wood
I went here as a new patient. My first visit I had to wait 45 minutes to be told no doctors. Then I had severe tooth pain, was given muscle relaxers that I found were not a good mix with my other medications and Dr. Shaw did not seem to care. Once I came in, voiced my concern, I was then told I was not going to be seen and was dismissed. I am still in pain, but this does not seem to Matter to Dr. Shaw.
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June 2023 by Steven Thompson
I had a wonderful teeth cleaning with Lexie, she has such a positive attitude and very informative. I highly recommend her, she is one of the main reasons I’ll always come to this aspen dental.
