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April 2024 by Georgia Ann Thomsen
Fernando is the best thing that ever happened to AT&T. He’s the best!
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March 2024 by Jenn Figueroa
Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena
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January 2024 by Vickey Thumlert
Leslie, the manager, spent time helping me update accounts, change plans and answered every question I had. She was patient and helpful, all together awesome.
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January 2024 by Allison Schmidt
Fernando assisted me at the Barton Creek Square location in Austin. He was super helpful and responsive to my questions. Extremely satisfied with my visit!
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January 2024 by Maryoris Vasquez
Everyone very kind
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January 2024 by Samantha Perez Dávila
Excellent attention and service, the manager solves everything for you and more, the store is well stocked and the most important thing is the human resources it has. Recommended 100%
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January 2024 by Renae Simcik
The guy was helpful and friendly. Said I could come back to not only get my device set up but also the screen protectors and such.
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November 2023 by Celia Cruz
My go to store. Staff is friendly and courteous. Thank you!!!
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November 2023 by Selena Castillo
Customer service was great! Awesome employees!
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November 2023 by Mikhail Likhachev
The representatives here are really nice and knowledgeable
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November 2023 by William Rodriguez
Erika is a fantastic associate who saved us a TON of money! She effortlessly handled troubleshooting issues with my phone and efficiently handled changes and questions we had about our account. I wouldn’t hesitate to return to this store and recommend it without reservations.
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November 2023 by Justin C
I went in late last night to switch cell service and Alec jumped right in ready to get it done. He helped me knock it out quickly and did so with a smile on his face, despite it being the end of the work day. I’m not from around here and most of the people I’ve met from Austin have been less than pleasant to deal with, but Alec surprised me with his cheery and optimistic demeanor!Give Alec a raise! Again, thank you Alec! You made a somewhat daunting task easy to deal with.
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November 2023 by Andrew Freeman
Since most of these reviews look fake I’m going to give my honest real opinion. Came in today to ask about a quick upgrade stood around for around 10 minutes for someone to even get to me.There was 4 employees and only one customer. The manager was sitting behind a desk, the two employees were talking to one customer, who didn’t seem to be doing anything, and then one lady finally came out.She tried talking me into changing my Internet service, hard pass. She didn’t know the pricing, was very slow in answering questions. I asked her about the iPhones they don’t have them in stock and you have to sign up for a 3 year payment plan if you want to upgrade.All around fail from Corporate policy to customer service, things were so much better just 3 to 4 years ago.
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November 2023 by Jared TheBeloved
Raul did a great job resolving my voicemail issue! Great att store
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October 2023 by Nora Jackson
Very knowledgeable and very courteous staff.
