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March 2025 by Gracie Ramsdell
Pretty unpleasant experience here, but I think the employees are doing their best. I had an employee facilitate me filing a claim on a broken phone, when all the while, there was a promo for a free upgrade to a new phone... So we wasted 30 min filing a claim that had to be cancelled, which was a hassle. Then they didn't look to see if the phone I was upgrading to was the same storage size as my old one (I also could have looked at this, admittedly), and then no one seemed able to tell me why the new phone would not restore and kept crashing for 2 days (the reason is that the new phone couldn't handle that amount of data). It took me going to the Apple store for them to show me this. Then I went to a different ATT store to upgrade to a phone with more storage, but they said waiving the $55 restock fee was only possible at the point of purchase. So I went BACK to this ATT, where they told me their manager was out for 2 days, so they'd have to charge the $55 restock fee unless I wanted to wait for a manager to come in.
Shout out to the guy who was working there today, who was calm and helpful to me when I was frustrated. Even though the first employee I worked with kinda fumbled the ball, I think everyone wanted to help. And honestly, red tape / bureaucracy is mostly to blame here with the restock fee. Why not let your employees have the power to waive a fee when someone on your team makes a mistake? That just ties people's hands behind their backs, and makes for a really annoying customer service experience when your employees are prevented from helping.
On day 3 of a non-functional phone, and hoping an incoming manager can help one day soon. People make mistakes, that's okay, but systems don't need to make fixing errors harder.
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June 2024 by Adam Lopez
Leslie assisted me today. She seemed very knowledgeable and courteus. As a senior citizen, I appreciate this very much. Adam
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May 2024 by Danny Strinden
Jose and Leslie helped me resolve an issue I'd been having for weeks with trying to get set up with 4 lines on Wireless BYOD and transferring the numbers from our previous carrier. It had been such a stressful experience before I made it to this store location, and these two knocked it out of the park in customer service.
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May 2024 by Maxwell Healy
Super helpful, kind and well-staffed. Leslie is a great employee and solved my problem with genuine care.
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March 2024 by LORDe ANTz Of Praxis (The Baptized Shaman)
I love coming to this AT&T store the Angels that work here. Franco and Angel and Lizbeth are extremely patient and helpful with all kinds of technical and spiritual issues. Amen! ??❤️???♀️??♂️??
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March 2024 by Hector Ortiz
TERRIBLE SERVICE, I wanted to activate two numbers with them, because they have a better signal, it took them 15 days and they never managed to dial the famous transfer PIN and for the second number they told me that I needed a credit record, but I never went to them to ask for CREDIT I was going to pay them monthly like everyone else does, in total I ended up paying almost 300 dollars for a service that I never used and I lost both phone numbers... I would never recommend this "company" ??
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March 2024 by Eren Goksu
Visited AT&T for an extra line on my business account and was fortunate to have Sean C. assist us. His service was beyond exceptional, providing clear, concise information and making the whole process smooth and hassle-free. Truly appreciated his professionalism and dedication to customer satisfaction!
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March 2024 by Jack Y. Chen
Issaac is so great and willing to go extra miles to help us.
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January 2024 by Melissa Ayala
They were great. Just didn't have the cell I wanted. But told me where to go to get it. Great service.
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January 2024 by Aubrie Jacobsen
Only giving one star cause I can't give 0.... "accidentally" signed us up for the most expensive plan instead of the one we requested. Thx for making us call att for over an hour to straighten everything out. You suck.
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December 2023 by Dylan Bjorn Holtlund
TL: DR this store is amazing and I will have this as my go to store hands down.This was the store I was sent to from the Anderson location. This store was amazing. They were very quick to find what the activation problem was and in a fraction of the time had us good to go. These guys are really friendly and knowledgeable.A day later I had returned to trade in my phone (part of the bad information given at the Anderson store location) and this store reassured me that I didn't need to turn it in. They also were able to tell me about a promo the other store failed to mention. Yeah they didn't have the watch in stock but they gave me all the info I needed to claim the promotion.
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October 2023 by Keith Iselt
Best customer service I’ve ever had at an AT&T store. Thanks Marco! I appreciate your excellent customer service!
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September 2023 by Ana Garduno
My fiancé and I went in last minute on a weekday since we both work late we literally got into the door at almost 8 pm. (Closing time) Now I realize that not everybody has attentive customer service, but given the fact that we are grandfathered into our AT&T account, we were hoping to receive very good customer service, even if it was just letting us know that they are closed We would’ve been fine with that but since they went ahead and took us in (because they didn’t say no) we went ahead with purchasing some new phones. The store representative by the name of Isaiah greeted us and pretty much told us that they are closing, but he will go ahead and help us out. He told us this about 3 to 4 times. Now like I said, I realize that people are closing and had they told us that they couldn’t see us. We would’ve been fine with that and probably returned another day. He went ahead and still helped us and I thanked him for his service even though it felt rushed and It’s technically his job still …I thanked him. Even the corporate manager was there, and I acknowledge him in front of her. But maybe I acknowledged too soon. Because when we got home I received a notification that our plan for our television package was mixed into our phone plan. Which we did not do obviously because we don’t work behind the iPad, and that our new order of phones was sent to the WRONG ADDRESS! I don’t understand because he asked for our ID’s with our updated address right when we walked in! Lesson learned: confirm that everything is set to the right address and make sure that they don’t change anything in your plan. We were on the phone for HOURS with Customer Service. NOW I have to make sure this is done correctly before I give a good compliment again. Unfortunately, this isn’t the first time at this location. We definitely DEFINITELY will be going somewhere else from now on. DONT WASTE YOUR TIME!!!
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September 2023 by Ana G.
My fiancé and I went in last minute on a weekday since we both work late we literally got into the door at almost 8 pm. (Closing time) Now I realize that not everybody has attentive customer service, but given the fact that we are grandfathered into our AT&T account, we were hoping to receive very good customer service, even if it was just letting us know that they are closed We would've been fine with that but since they went ahead and took us in (because they didn't say no) we went ahead with purchasing some new phones. The store representative by the name of Isaiah greeted us and pretty much told us that they are closing, but he will go ahead and help us out. He told us this about 3 to 4 times. Now like I said, I realize that people are closing and had they told us that they couldn't see us. We would've been fine with that and probably returned another day. He went ahead and still helped us and I think him for his customer service even though it felt rushed and it's It's technically his job I thanked him. Even the corporate manager was there, and I acknowledge him. But maybe I acknowledged too soon. Because when we got home I received a notification that our plan for our television package was mixed into our phone plan. Which we did not do obviously because we don't work behind the iPad, and that our new order of phones was sent to the WRONG ADDRESS! I don't understand because he asked for our ID's with our updated address, walked in! Lesson learned: confirm that everything is set to the right address and make sure that they don't change anything in your plan. We were on the phone for HOURS with Customer Service. I have to make sure to all this is done correctly before I give a good compliment again. Unfortunately, this isn't the first time at this location. We definitely definitely will be going somewhere else from now on. DONT WASTE YOUR TIME!!
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August 2023 by jorge santiago
The best customer service and attention is why I come to this store.
