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February 2024 by Daniel S.
The employees in this store are either incompetent, lazy, or both. I came here several times in a month and each time the employees told me to call customer service, they could not handle anything themselves. They would not even accept my old phone for my trade-in and insisted I mail it in. Go elsewhere.
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January 2024 by Mark Vandermeulen
Extremely rude and disrespectful employee at the store. Made zero effort to help and was abusive towards me. I would never shop this location again.
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January 2024 by Clint Priest
Austin was very helpful!
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December 2023 by KOROS DERAKHSHANI
In early August I visited the store and exchanged my I phone 10 with a samsong z phone great service so far after a few days I decided to go back to I phone, I went back to the store and ordered an I phone 14, q few days later I received a text from the store that my I phone is there. I went back to the store picked up my I phone and I returned the Samsong phone back to the employee of the store ( a very cooperative person) , a few weeks later i received an email from ATT that they did not receive the Samsong phone, I returend to the store and the employee Gaby? checked the back and told me that the phone is there but she has been busy but she'll send the phone back to ATT in a few days, I receive another email from ATT yesterdays saying that they have not received the samsong phone and are charging my account $927. I was at the store this morning , the staff claim they never had the phone and have no documentation. I asked for the email or phone number of anyone that could help, her response was that she is the manager and would not give me any other info,HELPSomeone from this company's customer service department sent me an email requesting more info on this issue and a commitment to resolve. I provided them more info including dates and serial number of the device and ask them to review their security camera's tape for verification of my claim.I haven't heard anything back from them. I believe this is a case of outright employees theft or incompetency.I am loosing $972 because I trusted the company's staff to do what they said they will do, very sadAs of today I have not had any response to my complains. The only assumption I can make is that either they don't care or this practice is endorsed by the managements. They had all the opportunity to investigate and resolve this issue. but sadly nothing has been done
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October 2023 by Anita Edwards
I was greeted and assisted with my needs right away by a friendly, helpful & knowledgeable young woman. Everything could not have been better!??????????
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September 2023 by Kenneth Besserman
Worst customer service. Non-responsive to consumer questions. Do not return calls or texts. Blames AT&T corporate for their mistakes. Very rude managers and staff. Do not try and help consumers with refunds or credits. Just tells customers to call 1-800 number. Extremely unprofessional.
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September 2023 by Andrew Lyon
Cedrick was friendly, helpful, and efficient. I appreciate how quickly my issue with my SIM card was resolved.
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June 2023 by Churchill Bebe
The day before, I went to another location to get a new SIM card. After nearly two hours with the in-store reps and the tech support guy, I walked out with a nonfunctioning phone. NOT GOOD! This morning, I dropped by the Burnet Rd (Allandale) location and was immediately greeted by Cedric. I explained the issue and shared my frustration. Within 10 minutes, Cedric had my phone working properly by changing a simple setting on my phone. He did this while also juggling two other customers. He was professional, personable, and patient. He solved an issue that two attendants and an AT&T tech support guy couldn't figure out in two hours. Cedric's a true pro!
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April 2023 by Connor Candau
I walked in there in full on panic mode, my work iphone wasn't charging and there was something stuck in the port. Brianna helped me get it out quickly and with such a great attitude!
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April 2023 by Jim Matheson
Shout-out to Tony! He was kind, knowledgeable, and exemplified patience while transferring my old phone number to a new phone. Will ask for Tony when I transfer my lines to AT&T in the future!
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February 2023 by Judy Moore
I rated the first question incorrectly. It should have been #5 on the #1 question. Forgive that error! Cody was great!! He knows the solutions to every need and question. So helpful. We left feeling better, satisfied after the second ice storm in Austin!! Thank you, Cody!
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February 2023 by Charles Malone
This store is now smaller but Cody was very helpful getting two seniors through the process of upgrading our phones. Great products and great service.
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November 2022 by Brandon Chase
I have a corporate account so it complicated things at the store to get my number on new phone. Roman was absolutely committed to delivering the best customer service and helped work through multiple hurtles over the course of a day to finally get my number on to new phone. The complexities had to do with my access and it was the day before Thanksgiving. Anytime I need anything moving forward I will be sure to visit Roman to get things handled.Brandon
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November 2022 by KC Kang
The entire staff was helpful during the interaction. They were all knowledgable and very friendly during my visit. I would highly recommend this location to anyone who is considering doing business with AT&T.
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November 2022 by gloria lenoir
Nubia and Roman were really helpful in taking care of accounts and great equipment. I really appreciate them!
