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March 2024 by Kartheek Hirode
This store has been a disappointment each time we have visited. I was in there for a replacement, and the personnel there found some process issues whereby they could not find a solution and instead asked me to get my phone fixed. This is very poor customer service and business acumen. They missed out on several hundred dollars worth of business today because I went somewhere else. AT&T should revamp the leadership and staff at this store
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February 2024 by Roxsalbis Sanchez
Excellent
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February 2024 by KiAnna Black
We switched from T-Mobile to AT&T four days ago & Claudia was amazing , answered all my questions & she had a very calm demeanor the entire time ! You can tell she loves her job and also knows her job . In these days that’s rare and appreciated ! Customer service has declined so much since Covid ! Give Claudia a promotion , a raise or something because she deserves it !
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February 2024 by KATIUSKA JACANAMIJOY
Excellent attention . Especially astro.
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February 2024 by Lindsey Ramrez
Summer was so helpful and knowledgeable! She found me an amazing deal and made the process enjoyable. Thanks Summer!
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February 2024 by stephanie marks
I highly recommend that you stay very far away from any AT&T Store. I went to this location 2 and a 1/2 years ago . I walked in knowing that I just needed a phone for work and that it was only going to be used for client phone calls. I did not want anything fancy. Just need a simple phone that I could pay for out right . I found a phone for about $400. I made it very clear i did not want to pay for the phone in installments!They Went to get the phone and when they return tell me they had good news. With my new service the phone would be free plus they told me I would save money on my bill. Come to find out today that I have actually been paying for that phone in installments for the past 2 and a 1/2 years. Now I'm trying to switch companies and they say my phone is locked. Because I still owe 77 dollars on this supposed free phone.When I called to ask about it today alI they said was it should've been communicated to me better. They sent me over to the customer service line. Which I called and told me there is nothing they could do for me. I feel like this is Extremely unprofessional and basically a scam. I went back to t mobile and could not be happier.I think it's awful that a company would try to pull a quick one on their own customers.Shame on you ATT!
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January 2024 by Joshua Pineda
I was bent out of shape and upset after customer service and tech support couldn't help me. They sent me to the store and I'm glad they did because Mike helped majorly! He had my phone fixed back in no time and introduced me to another amazing program called my protect. Best customer service experience ever in a phone store! Thanks Mike!
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December 2023 by Justin Spaulding
I was told that if i turned in any samsung device i would receive a discount on any new Samsung device. And my old device could be in "any" condition. So I traded my s22 for a flip 5 . Guess who didn't get a discount on the new device. ?
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December 2023 by CaLi SoWestCoast
Adam Cantu is a fraud, thief and liar.He is NOT the manager nor is he A manager period. Likes to steal money from customers doing unopened returns with receipts. This guy will say he’s the manager and has other employees there calling him the manager. Adam cantu is a SALES REP. That stole over $150 from me. If At&t, his store, or his ACTUAL manager are not going to get back to me, it leaves me to believe this is COMMON PRACTICE with mr fraud ADAM CANTU.
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November 2023 by Donovan
Marcus provided exceptional customer service during my recent phone purchase. His extensive knowledge about different models helped me make an informed decision. He patiently addressed all my questions, demonstrating a deep understanding of the products. Marcus went above and beyond to ensure I was satisfied, making the entire buying process seamless. His friendly demeanor and professionalism truly made this a 5-star experience.
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November 2023 by Mitchel Alloway
Staff immediately took care of me as I entered the store. They assisted me with transferring over from Verizon and was very happy with my experience. Solid team at that store
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October 2023 by Mary Stevens
Markel was a very polite and patient sales representative. Made the process seamless
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September 2023 by Donna Kincaid
Claudia Montoya was more than helpful!! She was very knowledgeable and very patient. I will always ask for her from now on!! Go see her!!
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September 2023 by Andrew Hipolito
I was greeted by the store manager on 9/15 and immediately he started the ball rolling with helping me.An associate took over and got everything I needed to secure my next phone. I also thanked them by giving them a couple of cigars I had just purchased. Thank you to the Lakeline team for making it easy! ??
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August 2023 by Salty_Steve512
Had to make an insurance claim here twice. Both times the employees seemed pretty chill yet tentative.Nice and clean store and the vibe check was decent.Love stopping here.
