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January 2026 by Emiliano Lopez
They require a 1 hour notice before picking up your vehicle. beware. Absolutely ridiculous. How are these guys the official police tow?
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January 2026 by Shawn Pillai
Gustavo came to help us with our immobilized vehicle. He was patient, courteous and extremely helpful - the qualities that define service. He waited for almost an hour before we had the issue resolved. It was cold and windy, but, it was no deterrent for Gustavo. We were fortunate to have him assist us on a night that was very stressful for us. Thank you, Gustavo 👍
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January 2026 by Rollie Sattiewhite
I had to call AAA u gad breakdown my truck In Austin and call AAA atx vip show up and rakib was great good drive ride was smooth and he took care good of my truck
Higley recommend this company and driver
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January 2026 by nancy taylor
I can’t speak to the tow truck driver who handles my wrecked car. He did a good job, however, I didn’t really have any interaction with him (Marco). On the other hand, when I went to get things out of my car, the man there was the rudest individual I’ve had to deal with in a very long time. He was downright mean. I was not upset when I got there (although probably should’ve been), but he was so incredibly rude, I couldn’t believe it. I don’t normally leave reviews like this primarily because I find most people to be polite, have some semblance of customer service and kind. I would recommend you not have this guy be your public facing representative. Seriously not good for business.
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November 2025 by Michelle Martinez
Drivers need to calm down on the road. Switching lanes like they’re driving a Corolla. Black/purple tow truck needs to be aware of the type of truck they’re driving and the damage they can do. Especially driving through a work zone. I’m sure they’re great which is why I won’t mess up your rating with one star.
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October 2025 by BucWild270 Williams
I spoke with a woman over the phone and I could sense from the way she spoke with she deals with a lot of rude and disrespectful people. When I showed up in person, the woman, was polite, respectful, and very helpful. There was a older man also there that was also very helpful. I have had to deal with 2 vehicles in my life time, this being the second. This was a really good experience, sounds weird I know but they're that good.
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September 2025 by Devante Jordan
Bums. One of the drivers attempted to illegally tow my car.
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September 2025 by Scott Gordon
I had one of ATX-VIP tow truck drivers pull over and help me with a flat tire on the side of 71. I hadn't called them, and this gentleman offered his help unsolicited. It was so kind of him, and unfortunately I didn't get his name before we had to get off the highway. What a blessing! Thank you so much!!
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September 2025 by Pamela Frisk
I was at the Tow Lot in Kyle, TX and I had a Tow Truck Driver named Marco help me. I want everyone to know what great customer service and patience he had. When I meet someone with such great integrity, I am truly impressed. Marco went above and beyond to answer my questions, explain the process clearly, and treat me with respect during a stressful situation. His professionalism and kindness made a difficult experience much easier, and I am very grateful for his help.
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August 2025 by Your Mama Watermelon
We had such an amazing experience with the quick and fast towing service!!
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July 2025 by Mary Gaitan
Outstanding Service from Gustavo Mejia!
I can’t thank Gustavo Mejia enough for his prompt and professional service! My husband accidentally locked the keys in our Acura, and Gustavo arrived quickly and had the door open in no time. He was friendly, efficient, and clearly experienced. It’s such a relief to have someone so reliable during a stressful moment. Highly recommend his services—thank you, Gustavo!
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June 2025 by Annie Marshall
James was extremely kind and helpful
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June 2025 by Andy Neillie
Dayquan was fast, diligent and polite in getting our flat changed roadside in the heat. Thanks, ATX Towing. Glad you are a part of AAA of Texas.
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June 2025 by Charles Duoto
There’s a video going around right now of people asking a VIP tow truck driver if they’re ok to park, him saying yes, and then towing their car. This company is intentionally deceitful.
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May 2025 by Rose
SUCH A GOOD EXPERIENCE!!! I was nervous about the tight fit of my garage and making sure that my car was safe and sound and Rene’ was awesome! My car was in good hands, he was super fast, he’s funny and professional thank y'all so much!!!
