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January 2024 by Ryan Sih
Big ups to Blake from repair and Laura at the front desk, for getting my fix done quickly! Their communication and polite notices are what I'd expect from a service like Gerber.
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January 2024 by Kenburli kenburli123
I love them . They are kind of professional. They are super fast. I have brought my car
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December 2023 by jiyoon woo
They smoked inside the customer car. My car app often sent alerts indicating that the car was still open even in the middle of the night. A random homeless person might have gotten into my car and smoked. Regardless, it shows that they are treating customer cars recklessly. As soon as I opened the door, a strong scent emerged, and over time, the tobacco odor intensified. It seems like they attempted to conceal the smell. I'm a non-smoker, but now my clothes carry the tobacco smell due to the intense odor inside the car. Colleagues and friends are asking if I've started smoking. I've developed a cough due to passive smoking. Despite my workplace being a strictly non-smoking area, the tobacco smell has caused trouble. If this odor issue isn't resolved, I'm considering hiring a lawyer. What infuriates me the most is their lack of honesty, trying to conceal the problem. If the car's tobacco smell persists, I'll pursue legal action.
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September 2023 by zack cornwell
So grateful for the Gerber team here off Rutland! Blake helped us wrap up a previous claim we had out of another Gerber location in MI. After getting our car back the last thing we wanted to do was wait again and Blake was extremely helpful and his whole team was quick and friendly! Thank you guys for making what could have been a very unpleasant experience one that was 5 star!
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July 2023 by Kristen Duckworth
After bringing my care here for the first time, I decided it's the only place I'll take it for repairs. The people are great, the work is quick, communication is prompt, if you have a rental with Enterprise they'll return the rental for you. Car trouble is always frustrating, it's nice to know the people you're working with are going to make it as stress-free of an experience as possible. Seems like a lot of the 1-star reviews are for "big" jobs that take a while. I can't speak to that, but can say for minor repairs (dings, scratches, etc) they are quick.Services: Body & Trim
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July 2023 by Lisa P.
I'm glad the truck is finally fixed after having been there for five months, however we have no confidence in the work done because we have had lies from the Gerber folks the whole time. We were told that they were going to QC, our vehicle much more than they usually do to ensure we never had to bring it back or any warranty issues. As soon as we got there to pick up the truck, my husband -who is not an auto guy- noticed that there was a part that was not replaced. Upon leaving we noticed that the sensors were not working and that we had two giant screws in one of our tires that were almost new. We went back and they told us that in fact, there was a short in one of the wires and that they would buy us a new tire as the screws came from their shop. When we went back to pick up the truck after they said it was fixed and that they had replaced the tire with a brand new one. We noticed when we got home that the tire was not at all knew it wasn't even a new used tire. It was the exact same tire with a poorly patched Job that they had just flipped backward to hide it leaving us in a hazardous state. We got in contact with the tire shop they told us they had used to buy the new tire and they said that they did have a tire, but that Gerber never brought the truck to have it put on. We are currently driving to have the tire replaced now. It has been a stream of lies and delays, and our ability to trust that they did quality work has been completely shattered. I would not recommend Gerber to anyone, nor would I ever use them again.
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July 2023 by Julia Nazarenko
Professional and efficient! They kept me updated every step of the way, got done early, and held on to my car while I was out of town.
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June 2023 by Gabby Huffman
Update: Emilio contacted me and and made the situation right. I appreciate that so much as this shows how much they care about their customers. The work was done well and you can’t even tell that our passenger side door was hit. Thank you you Gerber Collision for fixing our door.CHECK YOUR TIRES BEFORE LEAVING THE PLACE!!!Firstly they stated in the morning that our car was up next to get washed. They waited until 5:06 on a Friday to call that my car was ready and they closed at 5:30 and weren’t open again until Monday. When I went to pick up my car on Monday, there was a nail in my front right tire and they were hesitant to repair it but we insisted they did because it wasn’t brought in like that. So the car ended up staying at the shop another day and we didn’t pick it up until Tuesday. Fast forward 2 days later, the same side of the car rear tire had a SCREW in it. It’s not a coincidence that both right tires had nails in them. Now we are out the cost of a runflat tire because Gerber only noticed and paid for the front tire. We are disappointed that their lot wasn’t cleaned properly of debris and that we had to end up paying for a new tire after picking up the car. I don’t even want to mention the repair they did on my car because this whole tire scenario overshadowed my experience of the place.
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May 2023 by Jason Rodz
Stood behind their work until I was completely satisfied with the finished product. Hats off to Carlos and the crew at Gerber.
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May 2023 by Debby P.
Post note, no one has ever appreciates a 2 month additional, oops, late fee due to incompetence. Paid it, spoke to the manager "gee sometimes this happens". Be aware.
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March 2023 by thomas hepburn
Originally scheduled my claim through progressive with this shop. My claim rep scheduled my drop off and rental and told me that if for any reason the shop could not accommodate me, they would reach out before the scheduled drop off. No one from Gerber contacted me at all, I arrived on schedule and was turned away, in a manner I would say was mildly rude considering they dropped the ball. They put the responsibility on me saying that I had never contacted them to confirm. I checked with my rep and I had no duty to confirm as there is no way I could know their workload. Giving two stars as I don't know the quality of repairs they perform but they get a 2 for customer experience for sure. Went with Fix a Wreck a short drive away and I would highly recommend them over Gerber.
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January 2023 by schuyler jimenez
Jessica and the crew that worked with her were the most amazing to work with. They handled our issue with our vehicle as if it was their own, and when you rely on body shops to make your car as good as new they did just that. They exceeded my expectations and then some! Our truck was ready before the quoted time frame (AMAZING) they fixed our bumper to where it looked like nothing happened if not better, and on top of that each and every person was the sweetest. Jessica, the crew, and Maria at the front desk were all amazing and I will definitely be recommending Gerber on Rutland to anybody in need of help for glad and body work. THANKS A MILLION! Y’all are amazing!Service: Body & Trim
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November 2022 by Bc Sports
Everything about this location is absolutely awful. I had two appointments, I had to wait an hour both times before seeing anyone. I expressed to the represe tat I’ve that appointments were silly if you are busy and can’t talk to the customer for the entire appointment. He got extremely angry at me for this asked me if I wanted him to fix the car or not. Honestly if my insurance company gave me another option I would of tan for the hills. The repair work is decent. They do an ok job at a ridiculous price, take entirely too long to do it, are rude disrespectful and cryptic at times. If that is the experience you are looking for then look no further, everyone else should run to literally anywhere elseService: Painting
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September 2022 by Cass McBride
Gerber Collision customer service began at the front desk and there after, there was never a moment of unprofessionalism. They took care of everything with my insurance, got me scheduled on a Monday and had my car ready before lunch on Friday. The entire process was quick and they did AMAZING work. Not to mention, the receptionist messaged enterprise directly upon my arrival for my rental to avoid an extended wait, which was appreciated. I would highly recommend Gerber Collision.Thank You All!
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July 2022 by Ben Bowers
I tried to get an estimate for repairing my vehicle but Gerber insisted that they only share the estimate with my insurance company. I’m the owner of the vehicle and I make the decisions about the work that gets done on my vehicle. Gerber Collision didn’t get my business.
