Austin Energy
Hours:
2526 Kramer Ln, Austin TX 78758 Hours
About Austin Energy
Austin Energy, the utility provider serving the city of Austin, Texas, has received positive reviews from its customers. The company is praised for its commitment to renewable energy sources, such as wind and solar power, which not only benefits the environment but also contributes to a greener and healthier community. Despite the challenges posed by a severe ice storm, Austin Energy's electricians have been commended for their professionalism, politeness, and dedication to restoring power to the affected areas. The company's customer care team has also been highlighted for their stellar service, with one customer specifically praising the helpful and personable assistance provided by an employee named Sky. The reviews also mention that Austin Energy has been flexible in working with customers during difficult financial times, such as the COVID-19 pandemic, by setting up payment plans that accommodate their budgets. Overall, Austin Energy is described as a best-in-class utility provider that prioritizes sustainable practices, reliable service, and excellent customer support.
Most Recent Reviews
May 2025
After 35 days of requesting the removal of the electricity meter for repairs and to secure the home's electrical system, and after numerous calls and submitted requests, no action has been taken. The services and commitment of their staff to the public are truly poor and insulting.
February 2025
0/5
Do not use this company if you can avoid it
April 2024
Outrageous fees. $10 Anti litter, $15 User transportation fee. Money hungry individuals here
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