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June 2025 by May Loomis
Shopping here is a complicated experience. On the one hand, it's generally relaxing, and a way to be able to shop when you are a poor cancer patient with 20k in medical debt and difficulty working while doing multiple surgeries and chemo with no financial assistance available. So you know, I'm poor.
On the other hand, the manager there loves to price gouge the poor people who shop there. Because, in her words, she would rather melt it down for scrap than discount the broken item down to a reasonable price. And by reasonable, I mean loosely reasonable. I was asking for at least a 2 dollar discount on a severely damaged item that I was hoping to find a way to fix. Five cents would have been a realistically reasonable price. I paid 4 for the other, functional clamp of the set. Which was also price gouging poor people, but nothing like asking me to pay 3 dollars for something clearly broken.
To be fully transparent, this was something on sale on Amazon for about 15. Which I couldn't afford. I needed it to put up a desk shield to protect me during my immunotherapy chemo treatments. My work provided the shield, but no feet to stand it up.
I was super happy to see it there at the re-store.
But then came the manager, who was rude, condescending, and wanted to upcharge the other item I was going to purchase also.
I got the clamp. I had to. But I left furious at how rude she was to me, at how she had forgotten her mission in favor of making money off of poor people, and at the store, for putting someone in charge who was so rude to customers, and who had no concept of the mission. Who would rather melt something for 20 cents in scrap than sell it for a reasonable price.
And now I'm mad at the store. It will take some time for me to be comfortable going back. There are a lot of good people there, but she has soured it for me. As the manager, she should know better. Shame on her.
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June 2025 by Nathaniel Granger
Disappointing experience. Staff seemed more interested in chatting than helping customers. I wandered the aisles for 20 minutes looking for assistance, but no one offered help. When I finally asked a question, I got a rushed, unhelpful response. Stock was disorganized and several items were mislabeled. Won't be returning anytime soon.
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June 2025 by K Gonzales
Very unwelcoming lazy staff
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June 2025 by Colin McKee
They wouldn’t take my couch because of pet hair and literally left part of the couch outside and just left.
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June 2025 by George Tang
This place should be your last option. Better just to use a landfill, because your donated items will likely end up just going to landfill.
Habitat for humanity needs to be investigated, lots of wasted time and resources. They expect reusable items to resell. If items are in reusable condition, why not return to the original seller? or sell it on ebay, craigslist, or facebook marketplace.
Their accepted donations page isn't complete. They don't have good documenting or cataloging practices. No one picks up the phone if you call them.
I tried to donate new tile, but the employees said they only accept 5 boxes or more. On the website, it says they accept incomplete boxes of tile.
In any case, I won't waste my time anymore.
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May 2025 by Areli Chen
Woah is all I can say. Didn’t have a pleasant experience the past two times shopping. Supervisors are very confrontational/sarcastic with their words when asked a simple question about a window. Employee on floor was helpful. I’ll just shop at the restore near me. What happened to the humanity here.
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May 2025 by Rosario Astranez
This place seems to have changed Again over the years. This is now in 2025 an established location for this company. I did notice the Little Free Library right inside is Gone now. No clue if it moved or just totally Gone Forever, so that was an unpleasant pleasant surprise.
Finally found a item on my wish list here. I can check off one item from my ongoing Treasure Hunt List. They didn't really have any kids furniture this time. Today is May 14th 2025.
Happy thrift item hunting my fellow shoppers.
They did have a fairly good selection of garden items. Maybe next time I stop here I will look at those Fiskars lopper type item.
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May 2025 by Scott Mcglauchlen
Once upon a time they were a good place to buy from,now it seems like there prices are as high as homedepo are lows…
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May 2024 by Patricia Cantu
To expensive for things that are given to them ridiculously expensive
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May 2024 by Allan Joy
Superb destination for home and garden, as well as commercial projects.Great selection of all kinds of materials, products, tools, electronics, and furnishings, as well vintage clothing.Staff are all truly helpful, kind, knowledgeable, and respectful.And beyond all this, shopping here supports the fine work and many projects that help individuals and families throughout Austin.
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January 2024 by Josh Guerrero
GENERAL MANAGER IS A BIGOT.I received a price for an item from general manager, Carlos Garcia, and paid for it at the register. I told the cashier how I was excited because my husband loves this type of antiques. I even took extra time to set up an account with them, entering my information into their system. Carlos was behind the register at the time and he immediately used his walkie talkie under the premise that they would take it to the back door for me to pick it up. He intervened as it was being loaded into my car to tell me that the item had been sold "two minutes" before I bought it. I parked again and went in. He refused to give me proof saying that "he" saw the other invoice and I should take his word for it. This was in front of cashier's..I asked them if they could reprint receipts and they said yes. He told me 3x he was trying to protect me? Being unwilling to show proof is the only reason I am writing this. It's not that he sold it but rather that he didn't want me to buy it. After reading other reviews, this is OBVIOUSLY not the first time he's done this. Bigot? Or someone who reserves furniture for his friends? You decide but either way it's disgusting and unethical.. I expected better from you, habitat for humanity.
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January 2024 by André Valderas
General manager, Carlos García , picks and chooses who he wants to sell furniture to. Literally paid for an item and Catlos claims someone paid for it before I did when his coworker charged me for it. He refused to let me see the receipts to show proof that the lady paid before me. Unethical business practices must be stopped. Hfh do better. Turning into the better business bureau and corporate so this can be investigated so this doesn't happen to others.Based on other reviews from Yelp/Google, my experience has happened to many customers. Could Carlos be illegally profiting , racially profiling or simply discriminating against customers with his pick or choose system. Well we are about to find out and so is corporate.
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November 2023 by Ben C.
Can't give this place a good review, unfortunately. I sent photos and information to them about a sleeper sofa in great condition. Instead of reading the detailed information about what it was (even including the type of mattress) and simply replying that they don't take sleeper sofas, they confirmed my pick up appointment and the drivers rejected it when they arrived. This caused me huge problems and was a waste of my time. I could have just given it away prior to the pickup date on any number of sites, like FB Marketplace or Craigslist.Just beware that the people doing this job on their end are not necessarily paying attention to the information you send and don't mind wasting your time.
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November 2023 by cowpunkability
Everyone is always in good mood at the 1st St. site. You can find great deals and yeah, sometimes prices can be high, so you just need to inspect stuff and remember what their mission is. And I’ve found that managers will make things work out with you if you chat with them and explain. But I’m not kidding, sometimes I just find an excuse to go there solely bc everyone puts me in a good mood. I’ve donated, bought and donated back again. Also of course, you do find that deal, like really really awesome deal, especially if it’s very heavy. And they get them don’t worry just don’t hesitate bc it really won’t be there the next day.
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November 2023 by aleman86
None of the items that I was interested in purchasing had a price tag. Walked out and didn't buy anything.
