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December 2024 by David Linscomb
I have had nothing but good service from their management company.
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October 2024 by Cath LH
Rented a house through them in my neighborhood while I remodeled my house. Absolutely terrible property manager. Non-responsive for 5 days on a significant plumbing issue which left none of the toilets flushing or sinks draining. Ignored calls to emergency number. As terrible as they are to lease from, I would never allow them to manage a home for me. They are irresponsible as property managers.
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August 2024 by Love Muwwakkil
Austin Manage LLC is borderline predatory in their lease.
They add addendums that go against Texas property code, such as cleaning fees from normal wear and tear upon move out.
They failed to warn me when they were advertising this place to be rented, and I was be contacted on my personal cell phone by agents to come see the apartment. As a woman with a minor on premises, its common sense to give a warning that people will be contacting to view. I was out of town for work when an agent contacted me, and I told them it wouldn't be a good time because I was out of town. But someone showed up on property at 8pm on a Saturday night and let themselves in with no notice to me. I had a guest staying there so of course he was shocked that someone just came in without notice.
They charged me $50 for refusing access, although place was accessed by agent, and refuse to take off of my account. They also charged me a prorated day rent for July although my lease was up on 6/30, and refused to respond to my inquiries about that charge.
The lease addendum for 2bdrm states that the clinging fee is $200 for maid service in which they charged my $250 and $225 for carpet cleaning in which they charged me $550. They refuse to respond to emails or offer an explanation for additional charges. I've provided them all proof, from my lease to lease addendum. I sent a text for them to respond to me emails and this is what they sent back:
Please note the charge levied against the account are final and not eligible for accomodation or request for removal. The fees, charges, fines and assessments are in line with the lease agreements and its addendums.
This is false and I have the documentation to prove it. I also have video proof and an eyewitness account to condition the apartment was left in upon move out.
They are predatory and awful with communication.
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October 2023 by Lauren Woodruff
If I could leave no stars, I would.This company was ok during the 5 years we lived in the rental house they managed. However, when we made a deal with the owners to get out of our lease early, things got bad. We were told by this rental agency that we got the "award" for most annoying tenants. The reasons we were give were these: late payments (we were late once by 1 day), being difficult to schedule maintenance with (we both work from home on the phone all day) and because I wanted my deposit back but they claimed that they had to remove vines after we moved out (these were vines on a fence that were planted by the owner and I kept off the house). They also changed the locks more than 2 weeks before our last day, had a huge dog track mud through this no-pets rental before we fully moved out (I just walked into paw prints throughout the house) and verbally harassed us through-out the move-out process. The very few repairs they did perform were awful, in the end I felt bad for the home owner, too. I cannot more strongly recommend that you steer clear of this agency.Just look at how they respond publicly to negative reviews. Nothing but deflections, excuses and thinly veiled accusations. If this is how they act in the open, imagine what it looks like behind closed doors.
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July 2023 by Craig Perry
Horrible service. Avoid any place managed by this company. No communication. I’ve had maintenance requests in as long as 48hrs and no heads up on when they will show up. I put in a maintenance request in for an ice maker, they sent the wrong guy and then just closed the request. When I moved in there was no mail key and it took them two weeks to get one. Do not use them for anything.
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June 2023 by Hunter Kennedy
Rent from these people you will not get your deposit back and they will charge you for extra fees. We have documented receipts and pictures for leaving the property clean and holes and walls fixed by a contractor but yet we were still charged. House was left in prestigious condition but in total held $2400 and charged an additional $1000.When I tried to contact them I never heard anything back. Never once was I contacted personally by this company before the additional charges were sent to a debt collector.
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February 2023 by Lyn Paul
Horrible company!!!! My biggest regret was choosing this company to “rent and manage” my home. A potato would have done better than these guys and been more responsive. Seriously, they are the worse case scenario. And they will happily hold your property hostage to pay ridiculously overpriced and unapproved maintenance fees. Don’t sign anything with this bunch.
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October 2022 by Jonathan G.
worst response 3 months to get a proper window still not fixed do not use or your property will turn to shit
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September 2022 by Lynn P.
This company is the worst case scenario, don't sign ANYTHING with them!!! a potato would be more responsive and professional. I was a homeowner, looking for some help renting my home while I was temporarily out of country and these people sold me promises but only put me in debt. They will charge ridiculously high fees for sub-par maintenance services, and will neglect you and your property. I've heard they shit all over their tenants too.
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August 2022 by Lindsey P.
I lived at oasis midtown on Ohlen for 2 years I absolutely loved the area and my neighbors it was like a community unfortunately the property management was awful! Not only did we have RATS twice each time I put in a maintenance nobody came for over a month we had to handle it ourself. We also had a issue when they put in a new mailbox it took me over a month to get someone to actually give it to me. We lost power multiple times and are water was shut off multiple times some of it was because of winter storm some was caused because they never really fix anything and when you ask for updates or how long it takes 3-5 business days and of course they don't work weekends so if it happens on a weekend nothing getting fixed for days!
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February 2022 by Frances Bibby
austin manage doesn’t care about its tenants at all and they don’t even try to make it look like they do. takes months to hear back from them if ever or they’ll just send random maintenance people to your apartment unannounced and it’s your fault if you aren’t home. my building has a rat issue that has been made aware to austin manage by multiple tenants and they’ve done nothing. they turn our water off without notice to do construction on the building and we never know how long it will be until it’s back. after the freeze our ac broke and when they finally got someone over to fix it he was shocked by how poorly the wiring was done and didn’t believe it was up to code. this is the man THEY HIRED. austin manage is an absolute mess. the first time i’ll hear back from them will be on this review how ironic.
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February 2022 by Savannah Montgomery
We've been renting from an Austin Manage property, a duplex house, for a year and a half. Our experience has been mostly negative.When we first signed on, we were actually taking over someone else's (a stranger's) lease and were promised before signing that the pet deposit the previous tenants paid would carry over to us. Well, it didn't, and they slapped on a $1000 pet deposit with only $500 of it being refundable. Since then, our impression of them has never really changed. We were harassed about the front yard's appearance being unruly after we completely cleared over half of it from the massive tangles of weeds the previous tenants left. It just reinforced that these people have very little actual knowledge about the state of the place and how it was left to us.Our house is from the 30s and is in rough shape so we've put in multiple requests for service and have been mostly ignored. Some of those are a fairly significant, like our front porch rafters decaying precariously, and our back door being so old and ill-fitted there's a 2 inch gap between the bottom of it and the floor, so lots of bugs and terrible for cooling and heating the house that already doesn't have central air. This all just kind of adds up into an overall bad experience, and coupled with the detached, impersonal way Austin Manage communicates with us, we haven't enjoyed it.And two weeks after the freeze, we still have no notice on when our burst pipes will be fixed, and no hot water. Truly not as bad as many other Austinites, so we're grateful, but still shows something is lacking here. We sent them the contact information for other plumbers we were recommended in case it was a matter of not having enough plumbers to go around. Austin Manage completely ignored us. It seems to me they are making tenants wait because they don't want to hire more plumbers. They just want to overwork the ones they already have.In summary, I will never, ever rent another property that isn't managed by that property's actual owner ever again. There's something to be said about a working relationship with the actual person who owns your house. There's more opportunity for collaboration and compromise, and more incentive on the owner's part to be diligent about the state of their property since they're the ones managing it.If I could give 0 stars I would, but just consider the 1 star as being for the convenient online tenant portal for payments, but that's literally the only positive here.
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February 2022 by Ben Ranger
avoid at all costs, communication is borderline non-existent and is unclear and rude when it happens. leasing agents do nothing to help solve any issues or make sure things happen, and will act rude and snappy if you manage not to interpret their cryptic and inconsistent instructions on anything perfectly.
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February 2022 by Danielle Bodunrin
Writing this review just to to truly inform (warn) future tenants that are thinking of renting from them. This has easily been the worst renting experience that I have had. Short version: they are extremely unresponsive, they are unprofessional, they are quick to take your money without reason, you will have to fight for your rights as a tenant when you are living here. There are probably things that will make your living situation unlivable, but they will not be concerned until you are consistently attentive to getting them to complete their duties and responsibilities.Long version: The most accurate representation of this establishment can be seen through my roommates and I's situation with rats in the house. For months we heard scurrying in the attic. We sent in a maintenance report about this, and for weeks didn't hear anything back about it. Finally I called asking for an update, and during that conversation I was told to submit a maintenance request. I told them that I have already done this weeks ago, and I am calling because it was unresponsive. Sure, they had systems in place, but no body was actually taking care of anything that was sent through them. It took another month to get the exterminator to come out to our property, and even after that another chunk of time to get something to actually happen. There was no urgency to fix this problem as the situation only rapidly progressed. At the end of the day we had 7 big rats (not mice) caught around our house from our attic to our KITCHEN. Even the exterminators were shocked, but Austin Manage dismissed it as if it were normal. If rats are normal in their properties then another reason I would stay away. We received no apologies and no compensation. These conditions made the premises far safe and livable, but Austin Manage did not care at all about this duty that they owed us as tenants.
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February 2022 by Andrea Ko
We were supposed to move in a week ago but the place had low water pressure and mold problems. austin manage refuses to communicate with us or send maintenance out so we are paying rent currently on an empty and unlivable apartment. avoid this management company at all costs. they’ll do anything to get you to sign a lease but that’s about all they’ll do.EDIT: RE their reply: we did not deny entry to their technician, how could we when we literally are not moved in, and the technicians have the keys? Neither one of us were at the apartment yesterday. In addition, we were just told after this review that our technician was scheduled for tomorrow instead. What is the truth here?
