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December 2023 by Michael Wurdack
Only banked here for 30 years of my life until I realized they are robbing their customers. After switching credit unions I really couldn't be any more disgusted by how ATFCU treats it's customers. No saving account essentially with the internet rates provided. Money market accounts with .5 percent interest. Literally a disgusting financial institution.
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February 2023 by eric engberg
The worst bank anyone could chose. They lack customer service, terrible communication. Can’t ever get ahold of who you need to. Constant fraud warnings on every purchase. You are better off going American Express than this bank. It’s ridiculous how little this bank cares for its customers
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May 2022 by Brenden H.
I refinanced my truck with them and then the company I previously was financing my truck called me every day. They were telling me they haven't received anything from ATFCU. So every time they called me I would ATFCU and they would tell me I'm fine and they're handing it. Over 2-3 weeks I talked to both of them 5+ times. The last time I spoke with them they tried to charge me $1,300 for my $600 truck payment. They never paid carmax so I had to pay all the interest that accumulated from them lying to me and saying I was fine. Their own employees on the phone didn't even understand how they were trying to do this lol I guess I should have believed the bad reviews before giving them a chance. I'd give them 0 if I could
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December 2021 by Jeremy R.
Don't waste your time at any locations policies are ridiculous staff is a bunch of slack jawed broads!
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June 2021 by Erica F.
Do not get a car loan here!! You will never see your title!! Never sent my title after paid in full and it's out of their hands they said!! Bad customer service!!!!
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April 2021 by Joe Geisler
The phone number listed is for the main ATFCU number. Would be cool to just list the branch phone number.
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August 2020 by Mark Welch
Extremely long holds on checks of any kind. Rude staff. They put a 2 week hold on a check I deposited, which I somehow got them to reduce to a week, but the day it was to be released, they insisted on holding it until 2:30 in the afternoon. And they wanted to charge me $10 to close the account. Stay away.
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July 2020 by Eddy Plummer
Horrible place for small businesses to do business. There is ALWAYS a long hold on checks deposited over $1200.
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April 2020 by Joey Dear
Quite honestly the worst credit union I have ever used. Never had any issues when I was with University Federal. ATFCU will not refinance vehicles. They say they do but always say the loan is higher than the trade in so they cant do it. Even if you literally just purchased the car because, the second you drive it off the lot, the trade in value it too low.
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October 2019 by 7dwwtb7
Love Austin Telco but this branch is awful. Always problems with deposits, the clerk's attitude, and very slow. I drive to any other branch now.
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October 2019 by Siren Sixx
Love this bank, but waited to point out the phone hours are wrong they expect calls at 9am.
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November 2018 by Merritt Reynolds
This is a drive thru only branch.
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February 2017 by Matthew Quinn
Amazing bank, they offer low interest rate loans and are always pleasant when doing any transactions. I highly recommend this bank, it is the best bank I have ever used.
