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December 2024 by Dex P
never had an issue, lovely service
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November 2024 by Eduardo Aviles
It’s a bad bank bad atm services I get stressed everyday with this bank on Black Friday my funds didn’t process it’s a horrible bank
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October 2024 by Michael Lee Best
I have struggled with making this review because I'm getting bad incidences with this particular Credit Union the credit union has now decided in all their wisdom that I no longer need to use online banking because it keeps getting broken into from overseas which they're falling and calling it my fault I'm not certain when cybersecurity for a national Bank or any kind of credit union became the client's responsibility I broke my neck and I cannot leave my home and I have thinking that needs to be done and I have no advocate or no one who can do it for me and they said too bad so sad and you are done
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February 2024 by Jillian Walker
I have been a loyal customer of Austin Telco for a staggering 16 years, but my recent experiences have left me thoroughly disappointed and frustrated. The decline in customer service has been nothing short of disheartening, prompting me to share my concerns and consider taking my business elsewhere.The most recent incident that pushed me over the edge was an unwarranted collections call over a mere $29. Yes, you read that correctly – $29! I have never missed a payment in all my years of banking with them, and suddenly I find myself harassed over what is essentially a drop in the bucket for a long-time customer.Online banking, which used to be a convenient and reliable feature, has become increasingly problematic. Glitches and technical issues have become a common occurrence, making it difficult to access crucial account information or carry out simple transactions.Complaints seem to fall on deaf ears, and the bank's indifference to customer concerns is disconcerting. It's disheartening to witness a bank that I've trusted for so long show such a disregard for customer satisfaction.
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December 2023 by BHhandicap C.
I'm very disappointed in Austin Telco Federal Credit Union. I referred Austin Telco Federal Credit Union to a friend, so my friend opened accounts with them. They have been holding my friends deposits for 12 days now. Which I find to be very unacceptable. My friend has been waiting for this deposit to be released in order to get presents for Christmas for his children and now because they are still hold this deposit he will not be able to have Christmas for his kids. Thank you Austin Telco Federal Credit Union for ruining this Family's Christmas. I will never recommend Austin Telco Federal Credit Union to anyone.
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October 2023 by Michael Wurdack
Been banking here 20 years and man have they gone downhill. They use to be so helpful. Unfortunately they do not work for their customers anymore. Couldn't advise banking here to anyone.
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May 2023 by Thomas N
I've had an account with them since the 90s and never had a problem. They have some great savings account rates.
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March 2023 by SM Enciso
I was approved for a car loan I did not get the car and they are still trying to charge me for the car.. Austin telco locked me out of my online account. Bad place to get a loan. I talked to Austin telco and told them I did not get the car and they are still trying to charge me for it. No notice or nothing. I find out tomorrow if they stole my money in my account.
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January 2023 by Vera Worthy
They have the worst customer service after hours communication from people who don’t speak English well an it just makes it hard to speak about things that they can’t understand…I just an having a bad night an now bad morning…I’m so over it..now I have to be forced to go to the branch near by 🥲
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November 2022 by Armand Daniels
Fast friendly service
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October 2022 by Brooke Biller-Deapen
Fifth time this has happened. We are DONE! We keep a high amount of money in our account at all times with regular $15k paychecks every other week.Yet, here we are, traveling in Vegas, with ALL daily limit and travel restrictions lifted, and our card getting declined everywhere.This happens almost every time we travel.And no call or text from the fraud line to verify our charges in the event they are declining thinking our card was stolen.People, if you want to be able to access your money while out of state, DO NOT use this bank.Thank GOD for Capital One or our vacation would be ruined.If they are going to limit your spending to this degree (despite you asking them to lift restrictions) you’d think they’d at minimum have a number that could be called 24/7 to discuss.Nothing more embarrassing than having a seven figure account get declined everywhere you go, and not even allow you to access an atm.Shame on you Austin Telco.
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October 2022 by Brooke Deapen
Fifth time this has happened. We are DONE! We keep a high amount of money in our account at all times with regular $15k paychecks every other week.Yet, here we are, traveling in Vegas, with ALL daily limit and travel restrictions lifted, and our card getting declined everywhere.This happens almost every time we travel.And no call or text from the fraud line to verify our charges in the event they are declining thinking our card was stolen.People, if you want to be able to access your money while out of state, DO NOT use this bank.Thank GOD for Capital One or our vacation would be ruined.If they are going to limit your spending to this degree (despite you asking them to lift restrictions) you’d think they’d at minimum have a number that could be called 24/7 to discuss.Nothing more embarrassing than having a seven figure account get declined everywhere you go, and not even allow you to access an atm.Shame on you Austin Telco.
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September 2022 by Bruce Arner
Austin Telco is the worst, I made 2 deposits today, one with mobile deposit which went in okay but then disappeared, another thru the drive thru , were they told me there system was down, so they gave me a hand written receipt and said deposit would be made when system was back up,its now 6:10pm and ther closed,and still missing the 2 deposits, stay away from this credit union, I give them 0 stars!!!!!
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August 2022 by Phil A.
This my Wifes Bank but, I am the one that has to go to the ATM. So far there are at least 3 locations without any ATM. This is more than an inconvenience!!!! What bank does not have ATM's!!! Obviously, Austin Telco Federal Credit Union!!!!!!
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July 2022 by Melissa B
I have been a member since 1988 and I also have a business account as well. They go above and beyond for all my banking needs.
