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October 2024 by Chad Upchurch
Just Wow. Customer service is poor just about everywhere these days, but not at Eagle Towing. Late on a Sunday, these folks came thru promptly and professionally. I could not be more pleased with the service, and I’ll recommend them at every opportunity. Thanks in particular to Stephen for going above and beyond!
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July 2024 by Nate Clay
Had a far better experience than could meet my expectations. I called for a tow and received a fair price for the job/distance. ($150) The driver (Chris I believe) was extremely friendly coordinating the complex situation that arose while moving the vehicle. He took excellent care on a car that quite honestly didn't deserve such delicate treatment. ? I really appreciated their willingness to offer us a ride with the truck to the destination. He was very friendly, and knowledgeable about how to handle a car with no front tire! From the dispatch call, to the driver, everything was handled with transparency and respect. I couldn't have asked for better business considering the challenge that came up during the towing process (my fault). They were understanding and helped resolve my needs with professionalism. Thanks again.
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March 2024 by Shelby Hallouer
While traveling from Kansas City to South Texas in our old 1989 RV we ran into some mechanical issues and got stranded on the side of the highway. I called dozens of people trying to get assistance and kept getting the run around because of the size of our RV and stipulations of us being broke down on a toll road. But after I called Austin Towing Company and spoke to Stephanie she eased my worries. She was the only company I spoke to that not only could help me get towed but also was generous enough to help us try to figure out a place to get it towed to since we are not from here.. Luckily my boyfriend is pretty handy and was able to diagnose and after getting a ride to an auto parts store was able to fix the issue so we didn't actually need to use your services but I give 5+ stars for your generosity and customer service. Thank you again Stephanie for all of your help today!!
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January 2024 by Andrew Deibert
Laney was wonderful as we were dealing with a stressful situation. He was quick and courteous.
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January 2024 by Lee H Wells
They responded quickly. Did a good job. Friendly.
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December 2023 by Eagle Towing
This was my 2nd time having to call a tow truck to my rescue .. I can't begin to tell you that these folks know what it takes to make it in this world..CUSTOMER SERVICE from my dispatcher Brittany , very knowledgable , and took care of me from start to finish with a follow up call just to make sure I made it and was taken care of.. now that's what I call " Texas friendly ". And my tow truck operator was right on time, and just as professional, and very genuine. He made me feel safe and made sure that I was out of danger right away. Thanks Chad you keep doing what you do and you'll go great places. I will forever call Eagle Towing .. they are a true 5+ star company!!! THANK YOU EAGLE TOWING AND ESPECIALLY BRITTANY & CHAD !!
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December 2023 by Gene Abshier
Laney was terrific! Great service and very helpful.
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October 2023 by martha valenzuela
I don't like this place they steal a lot from people if they take your car and to get it out it's almost 350 dol and if they lower it in the same place they lift it it's 150 dol in 5 minutes they rob you
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June 2023 by Emily C
update ur website. i have a flat and they wanna charge me a crazy amount just to get it towed down the street. keep in mind it says tire changes on their website. i asked a simple question and was givin attitude. $160 for a 4 min tow is crazy. save your money go elsewhere.
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April 2023 by Brian Bishop
Regina was professional and amazing! Thanks so much for your prompt response!Service: Car towing
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October 2022 by Stephen Hutchinson
Some of the wording soon walking I. Said store.
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October 2022 by Jhonaimy M. Barrios H.
Terrible service. I have had my car towed twice in less than a week even though I have a valid registration. I have been living in the same place for 8 months, and from one moment to the next they tow it because the license plate “is inverted” which is obviously an error in their system since I have not changed anything at all and they had never done it before. Once I arrived at the facility to complain, they only told me “are you going to pay or not?” Which is quite rude and frustrating because I am being affected by a mistake that is yours. And no one takes the time to say “let's see how we solve it” seriously? Tow a car that is in your system twice in a week? Apart from the rude treatment received? Terrible service. I wish I could give them 0 stars.
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October 2022 by Angel X
Fast service. Woody was kind and funny. Thank you.
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June 2022 by Trae Carr
Brittany is the nicest lady to deal with 10 out of 10. The response time to get a loaded flatbed picked up and taken back to there yard was 10 out of 10. The tow truck driver himself was super professional and did a great job 10/10...Pricing was fair as well 10/ 10..... I rarely write reviews on here but these people were so great. I felt the need to put this recommendation out there...
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May 2022 by Liberty Freight Transport
Fair pricing and Awsome service. Thank you guys a ton!Service: Special vehicle towing
