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November 2024 by curt ehlers
My parents purchased decking materials a while back, and due to unfortunate health reasons (cancer and following chemo therapy) were unable to move forward with the project. They never received the materials, and I have been trying to get a refund on behalf of my parents for 3 years now - lots of calls, meeting in person and 'hand shake agreements' never followed through on. I hope to get this resolved but I dont know what else I can do. This has been very disappointing to my parents, especially as they have been going through this very tough time.
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September 2024 by Jay Vickers
They are the worst company I have ever dealt with! Do yourself a favor and look elsewhere.
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July 2024 by Patrick Bachman
Can’t say enough wonderful things about Zee and Mary at AWDS. I used AWDS for the 900-sf redwood deck I installed at my home many years ago. Hard to believe that I got 30 years out of it, but after many repairs, the deck needed replacing. I talked to Zee and he pointed me to Envision Ridge Premium composite deck. I did my own research on Lowes and Home Depot products, and I am very glad I went with Envision. It has not been hot on our bare feet and the slip resistance is fine. There were several issues involved with the existing sub-framing and a portion of the existing redwood deck that was under an overhang, protected from weather, and still in good shape. Big problem there, because the redwood is 1-1/2” thick and composite is 7/8” thick. Zee helped me through this issue along with many other issues I had with end gaps, color selection (thank you Mary – the lighter color picture framing looks awesome), how to handle edge conditions, and on-and-on. You see, I am a novice and the only deck I have worked on is my own. I called Zee at least five times for advice and he always picked up the phone or got back to me within a day or two. There was an issue with getting a particular board length that held up delivery for a week, so he provided me an advance delivery of the boards I needed to set up the outline of the deck and swim spa, keeping me on schedule. These folks mostly work with contractors, so I am grateful that they would work with a homeowner. I hope I am not setting up Zee with too many expectations, but he was a blessing to me. Thank you Zee and Mary – the photos are a testament to your customer service and willingness to share your knowledge.
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July 2024 by Benjie Kent
READ THIS BEFORE PATRONIZING AWDS owned by Zee
I am a retired design build deck and porch business owner. Many of my industry manufacturer representative friends know Zee and when I was in Austin on a big deck project for a client I was referred to Zee at Austin Wholesale Deck Supply AWDS.
Zee is smart and slick. He pulled off a Bait & Switch on me concerning a cable rail system. He and I sat in his office and fully spec’s out an Atlantis Cable Rail system for my client. Upon finishing the material take off and getting a price Zee said, Wouldn’t you like 2” square posts instead of the standard 1.5” posts? It’s the same money. I said Yes.
Zee switched the entire system from Atlantis to a generic supplier’s cable rail system located in Austin. In doing this we did not get powder coat painted metal components, proper cable connectors, etc. The installation turned into a nightmare being totally abandoned by Zee at AWDS. In the switch Zee increased his profit margin by at least 400% and caused the install price to soar over Atlantis Cable Rail.
I can tell you more stories of how Zee screwed me and my client.
If Zee will do this to me who was referred by professionals in the industry, he will screw you in a heartbeat.
Email me at btkiphone at g mail dot com if you want the full sad story.
Benjie Kent
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January 2023 by Brandy Hernandez
Very helpful, informative, knowledgeable. Fair prices and friendly service. Great ? experience.
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December 2022 by Jonathan Kirkland
I am so glad I found Austin Wholesale Decking, this family run business has been here for 32 years and helped me with the different options for my deck. Not only did I save myself from making a bad mistake but I really learned the difference between the different options. Thank you!
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December 2022 by Manny Mancias
I agree that the 8 foot fence that I had them install was a little costly, but having better quality cedar that’s thicker and straighter than other retailers was a must for me. “Z” made it a point to make sure that the quality of workmanship by his employees was to mine and two other neighbors satisfaction. I highly recommend them.P.S. They mill their own wood so quality control is better than others.
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December 2021 by Selicia Sanchez
I was very pleased with the overall build-out of my deck and the lumber they used. They are experienced, professional, and super friendly.
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December 2021 by Aquilla Moosani
Aweful experience.Claimed to finish job in 2 weeks.10 weeks later, job still not finishedDamaged house, existing patio.No professional team.Over Just picks people off the street and sends them without any guidance and claims he has a professional team
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December 2021 by Casey Aicklen
I wish I would have read these reviews first. All of the negative reviews are 100% spot on. Horrible customer service and an all around negative experience. I gave them the benefit of the doubt the first time, and now I will never use them again. I recommend taking your business elsewhere
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December 2021 by Sandra Little
Excellent service and beautiful cedar products. Dealing with them was a breeze and everything ready when stated. Thank you and will definitely use again and highly recommend.
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August 2021 by Kerensa K.
Do NOT use this business if you want the product you order and pay for upfront to get delivered and able to be picked up before six plus weeks. My husband used this business while building a very large deck. The manager/ owner ? has horrible customer service, lies and states your order which was always payed for first will be in " tomorrow " or " on the next truck " Or the order would be here "Friday " always excuses and lies. He would not return phone calls. I'm not sure if this is a cash flow problem or just plain and simple bad customer service!
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April 2021 by Sam G.
I am a Fence and Deck builder , called to ask for metal post asked him a few simple questions and ask to see the materials. He said they need to get them send in I asked where ware they coming from he replied by saying "somewhere here on earth" . I wanted to use this as my main supplier because I'm about 5 minutes away no thanks MONTOPOLIS SUPPLY IS A WAY BETTER MORE PROFESSIONAL PLACE .
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December 2020 by COPPER
These guys charge retail prices. They are not wholesale by any means!
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December 2020 by Abraham Vand
Extremely rude and more expensive than every place in town
