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November 2023 by Mark Cunningham
Superb customer service. Henry (it might be Emery…I could be wrong as to how I heard him introduce himself on phone calls. My apologies if I’m incorrect) was extremely helpful, let me know the cost of everything before I agreed to it, and offered great and much needed advice about my car. The technicians were efficient and thorough! Above and beyond. Thanks so much!!
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November 2023 by James Grandberry
Took my truck in for a same-day brake pad service and oil change. Front desk was attentive and friendly, made the process clear and seamless. Drove home the same day with the work done and zero hassle. It’s the simple things. Will be coming back!
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November 2023 by mark s.
Car was leaking oil. Took it in today and they discovered that jiffy lube had forgotten to replace the oil drain plug gasket. They tightened the drain plug and recommended I take it back to Jiffy Lube to show them the issue. No charge. I appreciated the swift response and obviously no charge for service. Been going here for years. Fair prices and dependable service.
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November 2023 by Rebekah Thomas
Prior to being acquired, I came to this location quite a bit. I’d have given them three stars then as the work was adequate with one notable exception when they replaced a battery and didn’t hook it up correctly. I’m sorry to say though that since their acquisition, things have just gone downhill. They’ve stopped doing inspections (which, while I sat there last time, like half the people walking in needed so it can’t be got lack of demand), they’ve changed computer systems so they’ve lost records from long time clients like me (meaning when a repair that’s less than a year old breaks again they have no history on the work, warranties, etc.), and when we agree that they’ll do repairs when a part comes in, I literally never hear from them again. I will personally not be returning here after this last visit. I wasn’t going to leave this review either but I’ve gotten several requests via text and email in the last week, so here you go…
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October 2023 by Maggie Goldberg
This is the only place I will take my car to. They always have time for me and the service is quick. Everyone is friendly and knowledgeable. I send all of my friends here because it is the first auto body shop I have ever been to where I’m not nervous that they will take advantage of me being a woman who has no knowledge of cars. The manager Emery Williams is the nicest guy and so friendly. Genuinely a pleasure to go in there with his customer supportService: General repairs & maintenance
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October 2023 by Thomas Gibson
Austin's Automotive Specialists at 1607 W Parmer Ln is a great place to get your vehicle looked at and fixed. I brought in my Volvo on short notice to get the undercarriage inspected. Emery and a mechanic inspected my vehicle and fixed some exposed loose cabling --- overall fantastic customer service! There were plenty of people getting their vehicles looked at and the waiting time was not bad at all. I will definitely be returning for other vehicle repairs/maintenance needs. Highly recommend!Service: General repairs & maintenance
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October 2023 by Gavin Quinn
Austin's Automotive Specialists is the best place to go for car maintenance, whether it's a routine oil change or an emergency diagnostic.I brought my car in because my engine splash guard fell off, and they had me back on the road in less than 30 minutes. Even better, because it only needed some new fasteners, they fixed it free of charge.If you're looking for speedy, friendly service, Austin's Automotive Specialist is the place to go. And, if you're like me and have anxiety about being upcharged for maintenance, you can rest easy here. Next time I have car issues, I know where I'm going.Service: General repairs & maintenance
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October 2023 by Chandra Jaikaran
The staff at Austin Automotive were very helpful, honest and quick. They examined my car and quickly fixed the problem at no charge. Their service is second to none. They even offered me a cold drink. I will always take my car to them for repair.Services: Vehicle Inspection
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October 2023 by Chloe Wycough
The staff was super friendly and helpful to me through out the entire experience(I had to get my alternator replaced and a few other things for the coolant done so my car wouldn’t keep over heating, I had a couple lights on my car). They even called autozone for me to help me get my battery exchange which took a lot of stress off my shoulders for me! I’ve been coming here for a couple years and wouldn’t trust anyone else with my car.
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October 2023 by Alyanna Qutub
I went in for a couple of maintenance services at the Parmer location and received nothing but great service from their team. Given the timeframe I went by the location (Tuesday just a little after 1pm), I was out of there in 1.5 hours. Emery, the manager, and the gentleman in the front with him were so personable. Up front about quotes for services including with the filter changes I needed (didn’t have the time in my day to allot for an extra service unfortunately). They have recently stopped offering state inspections, but provided a suggestion and vouched for Stickers on Burnet. I’ve always gone to this location and have never had a problem with the services they offered!Service: General repairs & maintenance
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September 2023 by Mary C.
No one sided with you ! Your a bunch of crooks and liars ! Totally take advantage of customers ! Everyone please read BBB reviews! Look at his reply's to customer my goodness! Very sad !!! I will also be posting my experience on google ! Expensive! Worse customer service ! With this owner customer are last ! Expensive!
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September 2023 by Jilayne Urdiales
JW and Emery are the best! Super great service with a super great price. This is my third vehicle I’ve taken there. Each time I’ve gotten fair, fast service. I highly recommend!
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September 2023 by Dylan McDougall
I was changing my battery and dropped a rod that secures the battery in the engine bay. I couldn't find the rod and gave a call to Austin's Automotive Specialists. I drove over and they helped me fish the rod out and secure the battery. Very friendly and helpful!Services: General repairs & maintenance
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August 2023 by Myranda Campos
The customer service here is phenomenal. I couldn’t be more pleased with my experience! Emery, the manager, was very kind and helpful. Him and his staff got my car fixed up in a timely manner. I’ll definitely be returning!
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August 2023 by James Seaver
1607 W. Parmer Lane is a great place to get your car/ truck fixed or any location near you these are the repair people to go to. Emery helped me at this location. Clay, I called Cedar ParkHe said, "Take it close to you. He assured me they would do good work. They did great work. Treated me great kept informed of work and cost. You get what you pay for trust and worry-free workmanship. Thank you for your great A/ C service nice and cold with 103 plus days. J.J.S.