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April 2024 by C. Q.
JR was extremely helpful. He was patient as he showed us around and answered all our questions. We look forward to many relaxing mornings/evenings on our new couch.
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March 2024 by Walter K.
JR at Austin's couch Potato was very patient and helpful , great guy very personable.. Also for every mattress purchased a new mattress is donated to a child in need. Great Austin Vibes!!!
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January 2024 by Erik B.
As first time home buyers we had no clue what couch would be the best fit for our style and also for the aesthetic of our new living room. We looked at a few different furniture stores and weren't impressed until we came to couch potatoes in south Austin. JR took the time to learn what our preferred style was and walked us through every option that was a fit. He was way more polite, knowledgeable and helpful than any other employee we had spoken to at other furniture stores. JR brought up certain considerations that we never even thought about and ultimately helped us find the perfect couch for our space. Highly recommend couch potatoes not only for the excellent service but also for the high quality, beautiful furniture they are able to provide.
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December 2023 by Sarah G.
a little over a year ago, we went to Austin's Couch Potatoes to look at sectionals. we had a rough idea of what we wanted, but wanted to come in person to really get a good idea. Chris was extremely helpful and friendly in the store, and we tested out a lot of couches and looked at a few swatches. we liked that we also got to pick out a layout that would really work for our living room. plus, we feel like we got a great price. delivery was also easy and smooth. we're so happy with our sectional. it's been a gamechanger over the past year as we've hosted friends and family. it really completes our living room. I'm so glad we went with Austin's Couch Potatoes.
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December 2023 by Katie H.
I had an excellent experience here with Christopher from the first time I went into the store to the delivery of my couch and ottoman. Christopher was very patient with all of my questions and assured me that he wanted me to feel comfortable before making the purchase. I had a major reconstructive foot surgery coming up and knew I needed to invest in a comfortable and quality couch for recovery. Christopher was aware of my situation and was able to deliver my set before the surgery. I absolutely love my couch and ottoman and I'm so happy I made this purchase!
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December 2023 by Gizmo E.
Second time here, first time I got a couch for an amazing price, delivery service was amazing came within a few days and set everything up perfectly! Today I'm getting a dining table and chair set, amazing price, customer service here is great ~ big thanks to J.R. he was extremely helpful. I'd recommend this place to anyone with furniture needs!
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October 2023 by Gina Benedetto
Great customer service from Chris! Everything was well explained and purchasing was easy. I really like being able to customize the color. I can’t wait to get my new couch in a few weeks!
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October 2023 by BR
The Couch Potato is Austin cool….a blast from the past…the old Austin! A furniture store that is home grown and cultivated…all local! I had the pleasure of shopping the Ben White location…there are two…one further north in Austin. From the moment I stepped inside the store it was like a big teddy bear hug. Staff is amazing. Jacob greeted me at the door. his professionalism, his knowledge and his ability to “get”you so he can make suggestions was awesome. No hard sell…chatty and chilled. They communicate by text which only draws you in even more….so personable! Their responses are timely. Never left hanging.They have a lovely layout and selection of furniture and home decor, rugs and wall. There is a huge selection of fabrics to choose from and their clearance section of ready to go sofas is awesome.If you are in the market I would recommend checking them out.
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September 2023 by Luis Rivera
Just came in to kill some time and was blown away by the customer service and quality of furniture. The fact they're locally owned and operated was icing on the cake. Our customer service rep J.R Stewart was very informational and answered all our questions with clarity. Thanks for everything.
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September 2023 by Rachel Wimberley
We bought a sleeper sofa from Austin Couch Potatoes in Spring of 2021 and had been relatively happy with the product. It lives in our guest room and gets little to no use. We noticed lately when cleaning that one of the back cushions is coming unstitched. On closer examination we noticed the other back cushion has a tuft that has completely come undone where the button is (not simple stitching but a full failure in the tuft) and another one that is coming unstitched. So that is three of the button tufts on 2 different cushions. Almost no one sits on the couch (it's for family that visits to use as a bed) so this is not from stress or use. I am disappointed that Couch Potatoes will not do anything to rectify the situation and will charge us $199 per cushion to replace what is clearly faulty craftsmanship. My fear is that after spending $400 the same issues will occur again. I have another leather sofa from Room and Board that gets daily use with a full family and it's over 10 years old and not a stitch has come loose. While I love to support local I feel like folks should know the quality and customer service is not that great.
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September 2023 by Karyn
Wonderful experience at this store from the minute we walked in until leaving after purchasing new beautiful furniture. J.R. is an excellent salesman—not pushy at all, but very helpful with finding the best deal and super friendly!Would definitely shop here again!
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September 2023 by Austin Rogers
My wife and I have been to basically all the furniture stores and interacted with lots of furniture salespeople. We found Christopher at Couch Potatoes to be the best combination of helpful, available, and allowing us to shop independently. He didn’t shadow us the whole time, but he was always nearby to answer our questions. And Couch Potatoes has a nice variety of furniture items (not just couches), but we liked their couches the best of all their types of furniture. It’s clear that’s their specialty. We ended up buying a couch, and we got to choose our fabric as well. Great shopping experience.
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September 2023 by Caroline Pedlow
Had a great, no sales pressure experience. Christopher was a big help with making sure we had the right measurements and configuration for the sectional we were shopping for. Went to several stores to try and find the right leather couch at the right price and was very happy with our choice today.
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September 2023 by andrea gold
The store was great but the delivery guys were PHENOMENAL! They got my extremely wide couch up three flights of tight stairs and around an impossible corner into my apartment! They were super careful, wrapped it and padded everything along the way. Also super respectful and even quite funny! 10/10 experience!
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August 2023 by Adriel Rico
Today as I went looking for a couch which I have been struggling to find something that fits me. I finally found one!! At couch potatoes it allows you to customize your own couch! I was helped today by Chris, who was extremely kind and patient as I couldn’t make a decision on what I wanted. He help me find the color I’ve been wanting to have. I’m so thankful for this furniture store and their kind employees, I will definitely be returning. ASK FOR CHRIS TO HELP YOU!!
