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April 2023 by Jo Wozniak
stopped at the SB i35 location too look at lvp/spc samples. lots of samples in a small space. Jackie was incredibly helpful in trying to track down something that was similar to the sample that i brought in. we were unsuccessful and Jackie told me the Burnet location was a larger showroom with a wider variety of samples and encouraged me to try there.
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December 2021 by Katelyn S.
Really frustrating that these places never have reliable hours. Website says close at 4, Yelp says 3, and their door has a piece of paper saying they won't be back until January. Come on. Wasted 30 minutes driving over here.
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June 2021 by Udayan B.
Rude old men, except Perry When we first came in looking for flooring, Perry helped us out. Very patient, courteous and honest. We loved the store. We selected some flooring and Perry gave us samples to take home. He later texted us that those are unavailable, so we found something at Home Depot. We still wanted to give this local store our business, so we went back there for our tiles. Perry wasn't there. We told this other person what happened. His response: "Seriously? You went to Home Depot? People come here FROM there!". We explained about the availability, and got no response. We then picked some tile and asked for pricing. "Sorry, you need to wait for Perry". Availability? "Nope". Can we get a sample? "Perry can, he is out". Mr. Rude Grandpa just completely shut us out. We went to some other folks, and same thing. Don't go to this place. Unless Perry is there
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June 2021 by Seanan Thames
Jackie is awesome! Very helpful. Five stars.
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May 2021 by Sherrie B.
This company was a lifesaver! I had an install with another local Austin based company and the install was not correct. Even with warranty the company would not or did not know how to make things right. The main installer knew exactly what to do and showed us what went wrong. We are grateful to know that we could have a profressional job done and very happy with the look. Thank you so much for jumping in even when you don't work on other's bad installations.
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May 2021 by Juan Sanchez
Stay away from this company especially Perry Mahaney. He doesn't show up on time, and you have to keep calling to make sure he shows up. Not very professional at all. Apparently he doesn't know much about floors either. When asked to do floors with the materials we had purchased, he agreed however and then short time later backed out. He said you need to buy his matrials ( of course more expensive and cheaper quality material) came up with some ludicrous reason why the material I bought could not be installed. Confused we contacted the material store and contacted other contractors that said he doesn't know what he is talking about. Even the paperwork in the boxes stated they could be installed. Thank goodness we found real experts (NOT Austin's Floor Store) to finish the job! Don't even bother they are a complete waste your time and money. If I could I would not even put one star.
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May 2021 by Christopher Gossett
Thanks Jackie for the goods.See y'all again real soon.??
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August 2020 by Simeon J.
Everything about my experience with Austin's Floor Store was fantastic. I visited the store to find a replacement tile and Bruce was incredibly friendly and informative right from the start. We ended up replacing the flooring throughout the entire house. We love our new floors and the process from start to finish was fantastic. The installers worked their butts off to meet our deadline while maintaining a very high quality of workmanship. Austin's floor store will be my go to for all my future flooring needs. Thanks again, Bruce and Austin's Floor Store! You rock!
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May 2020 by Michelle L.
I interview 4 companies and did a lot of research. This place was honest, did exactly what they promised and more. I am very happy with our new floors. Mr. Perry was professional and answered all my d*** questions. I give thumbs UP!
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July 2019 by R M.
Our new vinyl floors got installed today & they are nothing short of amazing. John was exceptional & very easy to work with, the installers were very kind & courteous of our home & the flooring looks absolutely wonderful! I highly recommend John & Austin's Floor Store for your any of your flooring needs. Thank you John!
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May 2019 by steve h.
I spilled ink on our nearly brand new carpet. The ink seeped through to the pad so even after having the carpet cleaned the ink spot came back. I needed to replace the pad under that area, but couldn't find anyone to sell me just a small section of pad. Enter Austin's Floor Store and Perry. Not only was he able to sell me a small section of pad that matched mine, he did so with all the enthusiasm of a person who was selling $10k worth of product even though the actual cost was $6. I will DEFINITELY be calling Perry when it's time to replace our carpet (which with two cats, a dog and an overgrown child (me) tramping all over it shouldn't be too long. Thank you Perry and Austin's Floor Store!
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April 2019 by Blanca Perez
Great customer service
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February 2019 by Lynda b.
We are so happy with our new floors and the quality service from Austin's Floor Store. We looked at several flooring stores and and found the prices were the best at Austin's Floor Store. Perry was so helpful and never pushy. Being DIY'ers we considered installing our own floors. I am glad we left it to the professionals. They came yesterday to remove the old carpet and install my new flooring. I was expecting it to take two days, but the crew was done in one. It would have taken us several weeks. Everything was left clean and tidy.
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April 2018 by Paula G.
My husband and I are extremely delighted with our new laminate floors that we bought from Austin's Floor Store! The level of professionalism from start to finish was outstanding. Our salesman, Dwight Benson was polite, honest, and highly knowledgeable. The price quoted was exactly within budget and affordable. The installers showed up on time, worked without stopping, and did a beautiful job. Would I recommend this company? Absolutely.
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April 2018 by Jennifer A.
A few months ago we had planned to get our hardwood flooring done through Home Depot. After a terrible process in getting it set up and picking out flooring, they then ordered the WRONG material for our home. We ended up canceling the entire thing and getting our money back. When we finally decided to start the process over (nervously), we decided to go through a local flooring company instead. We hoped we would find someone who really guided through the process, helped us pick the right flooring, and made us feel comfortable about what they'd be showing up with at our house! We found this and more with Michael at Austin's Floor Store on Burnet Rd. From the moment we started talking to him in store, we felt comfortable. He asked us the right questions about what our home was like, whether we had pets (what kind, how heavy... We have a 100lb german shepard!), kids, etc so he could fully guide us towards the right type of flooring for our household. We had looked at a nearby store that only had hardwood, but felt mislead by the answers they gave us and they were somewhat vague about pricing. Michael was upfront and open about pricing. We fell in love with a waterproof vinyl, and when we found out they also move furniture at no charge, we were sold. Did I mention that after he came to measure our home, the estimate was CHEAPER than Home Depot? (And for MUCH nicer floor material.) The installation was a breeze. Having a very young child, we stayed at an Airbnb during the installation, but to my surprise, Michael notified me a DAY EARLY that the job was done! (I was already impressed that it was going to take only 2 days, as Home Depot said 3-4 days.) The floors look absolutely perfect. We are so happy and relieved to have had such a great experience. We feel like we have a brand new home!
