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March 2024 by stephanie ojeda
The pick up and drop off was such a breeze, very new car at 600 miles only! Loved this rental, definitely coming back.
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March 2024 by bobby godsey
Kifah-. Is solid. Friendly. Professional. Honest. My second rental and will use again
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March 2024 by Andrew Castro
Avis is great and had my new replacement quick also it’s in a great location, very friendly and caring about their customers. Thank you
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March 2024 by Caitlin Taylor
The operator of this location, Kifah, was so personable and helpful! This is probably one of the easiest experiences I have ever had renting a car. Will definitely be back!
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March 2024 by Jennifer Norris
Kifah knew me by name, showed excellent service and communication, and made the process easy and fun! I’m a repeat customer and would rate it 6 stars if I had the ability! Hope this helps anyone who’s looking for the right place!
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March 2024 by Paulina Knox
Easy service, great car options. I highly recommend!
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December 2023 by Megan Kenna
This Avis is far superior to others in the Austin area - specifically because of the friendly and professional nature of the owner, Kifah. The service for any car rental place is absolutely unmatched. We're so happy we found this location! We rented a car for 2 weeks and were so pleased with all aspects, there was 0 wait time, the employees were so friendly and helpful, and returning the car was a breeze as well. 10/10 recommend!
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December 2023 by David Ippisch
This Avis location particularly stands out for me because of their professionalism and kindness. I feel like I am visiting old friends whenever I rent here. Jacob and Kifah are knowledgeable and provide fast turn around times, as well as excellent customer service. I wish every Avis location would provide this level of service.
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November 2023 by Aida Cuellar
They have great customer service here. Hands down my favorite car rental place.
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October 2023 by Julie Stites
Very helpful, polite and efficient Avis rental location at Barton Creek Mall. Pick up and drop off was extremely smooth and quick. Very happy with Kifa the owner and I will continue to rent from this location.
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October 2023 by Weezy
I always rent from this Avis location because the staff is pleasant to deal with and I can leave my car there overnight. They have always been very friendly and professional so I’ll continue to rent from here. I wish they opened a little earlier on the weekends, but I’m still very happy with my experience here. Thank you.
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August 2023 by Randy Prater
Kifah and his employees in his Barton Creek Square shop give superlative service. I cannot say enough good things about them! I will always come here for my future car rental needs. I highly recommend him. He made my rental experience so easy.
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August 2023 by Carlos Campo
Kifah provides great customer service. Location is ideal if you’re nearby and want to avoid the airport. Car inventory is varied and sufficient. Rates are very competitive. Great for business and personal trips.
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August 2023 by John Metz
Avoid the airport congestion and pickup your rental car at Barton Creek Square Mall and avoid the daily airport taxes too! Kifah Melhem will make sure your experience is top notch. If something comes up, you can call him at his local number and talk directly to him. A great experience overall.
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August 2023 by Gala S
Rental agreement Number: xxxxxxxX54I rented a car for 1 week from Avis located at: 2901 S Capital of Texas Hwy, Suite P207 Barton Creek Square, Austin, TX.My estimated total for the rent was $422.88 however, when I returned my card, the person at the Avis desk, name- Jacob, charged me ~$8000 (about Eight Thousand dollar) on my Credit Card. After asking about the charges, he called his supervisor and after lot of arguments, the charges were corrected to original estimate of $422.88.The first major problem is: The above transaction of ~$8000 BLOCKED my credit card for all transactions made after the date due to over spending limit of the card. Due to this, I was not able to make any purchases on the card and even worst that my home bills (scheduled automatic) were getting declined. Avis was not able to resolve the issue for weeks and I am still not able to use my credit card as the Avis rental transaction is on hold by Avis. Avis did not held any responsibility.The second problem is: The behavior of Avis staff - Jacob who was very rude. Initially, Jacob was not agreeing that the charges of ~$8000 for my 1 week car rental can not be justified amount and not even possible. Then he got rude on me. Later he might have realized his mistake and called his supervisor. He still continued to be rude to me and asked me to go and inspect the vehicle and picture of mileage and fuel. I rented car from Avis for many years in past, I have never been asked anyone to check the mileage on rented car or inspect the car. This is the responsibility of Avis staff to inspect the vehicle and make note of mileage reading.THIS AVIS SHOULD TRAIN THEIR STAFF OR IMMEDIATELY CLOSE THE CENTER.