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March 2024 by Ghost Wish
So I got a car, but, they gave me the wrong car. And this was after they couldn't run my credit card, refused to use a smartcard, and tacked it onto my flight payment info (which, guess what, was the credit card). A meh experience all around.
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March 2024 by chris nunziata
I was in the need for a large SUV with roof racks for a Thule box. Both Reese and Shae in the Austin Airport location were amazing! They helped me find a vehicle that fit my needs. They were both incredibly customer focused, extremely helpful and super polite and friendly and went out of their way to help me! I can't say enough about them and how much of a positive impact they had on my whole rental experience. Thank you again Reese and Shae!!!
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March 2024 by Chris Hildebrand
Rented a vehicle only to discover part way through my trip that the front tires had ZERO tread. Completely illegal and unsafe.The vehicle had 55k miles and the tires had apparently never been inspected or rotated.After significant back and forth with Avis customer service I was offered $27 as compensation. ?
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March 2024 by dannie mullins
Very happy with car and employees were very friendly easy out easy in
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March 2024 by Jane Dambra
No economy vehicles that we reserved were available so we received a great upgrade from Bobby, a very friendly & helpful agent.
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March 2024 by Paul Raffanti
They will give you what they have even though I bought and paid for what I asked for.
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March 2024 by Barb Kern
Very good avis location for preferred. Nice, clean new cars. Very good service.
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March 2024 by Nigel Dessau
Never ever rent an EV from AVIS. $1 of charge will cost you $20. Its abusive for a rental.
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March 2024 by Rod Serling
fast pickup, even quicker drop off. Vehicle was clean.
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March 2024 by Sadie Bacon
Was given a dirty, stained car with cigarette burns in the seat and a flat tire. Didn't even complain and spent $5 on air filling up the tire and returned the vehicle IN BETTER CONDITION than when we got it. Got hit with a $125 excessive cleaning fee a couple weeks later. Complete scam. Take pictures before you even leave the lot.
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March 2024 by Kelly Reed
Awful experience. Service is awful. I would not recommend anyone use Avis. They suck!!! Only use if you like renting old, high mileage, dirty and damaged vehicles!!!!
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March 2024 by Todd Crawford
Beware of AVIS at Austin-Bergstrom. I'd reserved a standard sedan but none was available. Instead was offered a choice of a Pacifica van (for an extra $20 a day), a choice of Dodge Ram king cab trucks, or a Tesla. I finally wound up with a Mazda SUV, which turned out not to be in road-ready safe driving condition. A mile away from the airport the check tire pressure indictor came on. When I checked, three tires were substantially over-inflated and one substantially under-inflated. AVIS maintenance staff should check these kinds of things as a routine matter. There's no excuse for not doing so.
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March 2024 by Jason Lacy
For starters Avis swiped my card twice for the same reservation. $302.15 each. I notified the agent at the desk and they were no help even showed them on my bank app both transactions and they denied there wasn’t a second authorization hold. Then to get me out told me oh it’ll fall off when you return the car. I returned the car on March 3rd and the second transaction still remains. It takes for you to charge me twice but now I got to wait 10 days to get my money back that the company took.
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March 2024 by Aaron Phillips
The staff were absolutely amazing. But I reserved a certain car. When I arrived they only had a ford ranger, ram pickup and a minivan. They also had an electric car but no known chargers spots as it was Tesla. And I do not own an adapter.. the selection was horrible. But at least the staff were super helpful. I loved there willingness to assist me
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March 2024 by Ray
Rented a car for our stay in Austin. Ended up getting a Ford Edge. Very impressed with the vehicle and the staff. Very friendly.
