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December 2023 by Monica Martinez
Don't come Here, Don't waste your Hard earned money and time. We got tolled by this company only to have the driver break our trucks back window and drive off without saying a word, checking if everything was ok. He knew he broke our window and drove off and not only did he not take responsibility the owner of the company sided with his employee and didn't take responsibility either. Leaving us with a problem caused by them.
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November 2023 by Richard Tang
USAA tried to used this provider. Got a 60-90min ETA. No attempts by the towing company to reach out to me for updates. Tried to call them 6 times throughout the 1.5hour. Only successful once on the 4th attempt but there was loud background noises (conversation and call distortion). USAA couldn't get in contact with them either so they're looking for a different provider.
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November 2023 by Ben Archer
Friendly and helpful. Elias acted swiftly and professionally.
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November 2023 by Dennis R.
If I could leave zero stars I would! Usaa sent them to change a flat for my disabled husband. The guy added air..ran his hand over the tire and said it was good to go..but then referred us to Discount tire to get it fixed. Guess what tire didn't last long enough to do that...
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September 2023 by Selma F.
This towing service sent to us by our insurance company. Driver gets out of his truck and gets confrontational. Locked the steering wheel and was going to drag our 4x4 truck. Their manager refused to take our call. Do not use this towing service. Expensive and definitely not customer friendly.
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September 2023 by Dale Goodman
Progressive insurance uses them for roadside assistance for some reason. Initially said 60-100 minute wait. OvER 5 HOURS LATER he shows up. No apology. No explanation. I wish I could give them negative stars. Use another service.Service: Car towing
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January 2023 by Tony A.
Got in contact with Babylon through Progressive and respond time and communication was great throughout the whole process of pick up and deliver. The driver was very communicative which is the best compliment in my opinion. Would recommend and will use in the future.
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July 2022 by Tom Guerrero
Terrible experience, they showed up 2 hours late. The driver has no experience so he cannot back in his tow truck to pick up the vehicle. He wanted us to push the car into the street when I asked why he couldn't just back in, he got mad, yelled at me and jumped into his tow truck and drove off. Never use this company.Service: Car towing
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July 2022 by Tom G.
Worst tow company ever! Not only were they 2 hours late but showed up with the worst attitude. We have a large 2 car driveway. We moved all the cars so he could back in the flat bed. That was not good enough, he wanted us to roll my vehicle onto the street. We live on a hill and told him I was not comfortable doing that. He then started yelling at me asking if I wanted help or not. He then just walked away, got in his tow truck and drove away. Never use this company!
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November 2021 by Brittney Matthews
We broke down and they showed up in 20min!! Our driver was quick to load the vehicle up and kindly drove us where we needed to go.
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November 2021 by Elaine Wendt
I honestly don't think this company even exists. I'm on hour 3 of day 2 waiting for someone to show up.
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October 2021 by Rosalinda Ortiz
WARNING ‼️Absolutely worse service! Zero communication from dispatch and drivers and don’t take the vehicle where or when you requested. DO NOT USE THEM!!!!
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October 2021 by Ade Alleyne Forte
Abosulte s****. No communication as to a proper ETA and will leave you stranded for hours w/o help
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October 2021 by Tristan Slominski
As someone else said, they deserve 0 stars.Scheduled tow 3 days ahead. Was 1h 40min late. Nobody answered contact phone number and the mailbox was full. When the driver finally tried to call at around 1h 35min late, I was on the phone with insurance. The first thing that came out of the driver's mouth (after providing no information and being 1h 40m late to a pre-scheduled appointment) was "why didn't you pick up the phone."The job was to tow the car to a mechanic shop. The driver decided they wanted to troubleshoot my car problem. When I asked them to simply tow the vehicle as agreed. The driver left me with my vehicle and canceled the service.
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September 2021 by Jarod W.
I waited for several hours and they kept saying we're 30 min out, they left me stuck on the side of a busy highway with 80+mph traffic. They soon decided not to answer the phone anymore
