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January 2024 by Diana Angélica Álvarez
They were very kind. Jazmín helped me a lot and was very patient. Thank you
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January 2024 by Tyler Rogers
Not opened weekends? May as well turn the whole thing into an atm machine.
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December 2023 by Maria Serrano
Excellent staff
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December 2023 by Ausencio Juarez
All the staff in this town are very friendly, professional and always very willing to help.Bank of America needs to put more employees here, the girls are always running around without help.
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October 2023 by Diana
Closing my BOA for good. Needed a money order, and the bank conveniently only able to give me a cashiers check which cost $15 fee.I’ve been with this bank for years. It was never a good bank. Don’t open an account at this bank. Take your money to a good bank and stay away from this one.
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July 2023 by RED
This location seems understaff, however the times that I’ve visit I noticed that the employees really are trying their best. They are polite, and very professional. The manager is always running around greeting everyone. Bank of America needs more employees at this location.
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July 2023 by Joseph Nania
Been going to this bank branch for about a year. Although it is usually busy, the staff there are universally helpful and very friendly despite being obviously understaffed. I think the old reviews must have been when there were different tellers and bankers. The current group is fantastic!
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July 2023 by Joseph Cardwell
Par for the course. Every interaction so far with BoA has been the worst.I dont bank with them, and I dont understand why anyone does.
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March 2023 by christian campbell
I really don’t know why I bank here anymore. One teller working and a line of six people deep. It’s always a terrible experience.
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February 2023 by H F
This Bank is the worst BOA I have ever been to, no wonder they have 2star, I am not from the area & just stopped here very unprofessional manager
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February 2023 by jan deer
Everyone is so helpful especially Yazmin.Thank you for being open again!
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August 2022 by Robert Gonzales
Location hours are a joke from 10 am -4 pm. Bank of America, here is an idea- how about you make banking hours at a time when people don’t have to take time off work just to do ordinary tasks. Either open up earlier or stay open later.
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June 2022 by John T.
Customer service at Bank of America continues to deteriorate. The location at Parmer and MoPac has closed its drive-through lanes, as has happened at other locations. The location on Anderson lane has also removed one of its two ATM's. The ATM's at the Ohlen Road location frequently aren't working or there is a line wrapped around the building for the one that is working. And this week when I went to access my safety deposit box at the MoPac/Parmer location, I was told the person who handles that was not working that day. Really? There's only one person at the location who can open the boxes? Sometimes the important items kept in safety deposit boxes are needed on short notice. Too bad, I suppose.
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February 2022 by Enrique Sanchez
I recommend Wells Fargo. They will treat you better than this place. Maybe it was just this location.
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February 2022 by Joe Trevino
I suggest to just shut this bank down. I decided to open another account with another bank. It's much better. I'll eventually close BOA account soon. Banking has gone from Great years ago to Poor the last couple of years. Covid is not the reason. I have a business and don't use excuses.
