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November 2023 by Lori Rilling
Great Service and Friendly and Professional Staff.I recently opened a checking account at Bank of America and was very impressed with the service I received from Andrew W. He was professional, knowledgeable, and courteous. He took the time to walk me through all of my options and answer all of my questions. I also appreciated the friendly and professional service from Danielle and all staff at the Bank of AmericaAirport location showing knowledge and excellent customer service skills as well.I would highly recommend Bank of America Airport location to anyone looking for a new bank or banker.Loved staff with bilingual banking service.❤️
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November 2023 by Kotkas
Very good customer service and they set up appointments fast. Very friendly.
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September 2023 by Kenneth Ford
Not located in a very good area, but it is on the way home. Unfortunately the last two times I’ve deposited money in the drive through ATM, the same vagrant that hangs out at the bus stop approached my car asking for money. The most recent time he squeezed between the atm and my car door! Guy is got to get hurt if he pulls that with the wrong person.
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April 2023 by Charles J Miller
I can never reach anyone by phone at this location no matter when I call! Customer service has drastically deteriorated over the years and I'm extremely disappointed!
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December 2022 by NettersTX1
I had a great experience at the Bank of America at 1144 Airport Blvd. The Relationship Banker Esthelin was so helpful and friendly. She answered some questions that I had and she helped me take care of some banking business.I was greeted when I walked in the door and the person asked what they could help me with. This Bank of America is now my home bank. I will be recommending this Bank to my sister who has banked with Bank of America for more than 40 years.
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November 2022 by Britton McQueen
The hours at this location are not suitable for business customers in the morning or afternoon. No drive through either.
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September 2022 by Benjamin J.
My wife went into her bank (this branch) to exchange foreign money for USD. She left crying due to rude and disrespectful treatment. She only wanted to exchange cash for cash, but since her account was overdrawn, they forced or coerced her to make the exchange then cover her negative balance. We take care of our debt and clear our negative balances .....but we also have a life to live and needed to plan appropriately and this branch was not accommodating to the needs of it's customers.
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July 2022 by Anna M.
I had signed up for a Bank of America account online that ended up getting canceled. I drove an hour to this branch to get it all sorted out. Luiz was very knowledgeable and answered all my questions. He set up a new account for me right away. The staff is very friendly here and I would recommend this location!
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June 2022 by Claire Who
I had a very good experiences at this boa ranch. For now, I have been working with 3 staff there for several times, and they are all professional, patient and friendly to me. I come here for their good service even though this is not the nearest location for me.
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June 2022 by Nancy Jaramillo
Do not withdraw money from your account at this location, people are waiting in the parking lot to follow you and rob you. Be Aware !!!! When I called the bank, they said it is a common occurrence.
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May 2022 by Melinda-Deanna Evans
After reading former reviews I was a little skeptical of even going to this location even though it was right near us at the time. I am so glad I took the chance. I found the friendliest customers and employees. It was a delight using this location for my transaction that day and I will be returning.
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April 2022 by Tanya Tarr
I really love my local bank - this location on Airport Blvd here in Austin. I live just a few minutes away, and EVERY TIME I need help, the customer service is outstanding.I maintain my business checking account here, and chose BoA and this location because they were welcoming and helpful the whole way through. Every time I have to go to the physical location or call them on the phone, they have consistently been friendly, welcoming and professional problem solvers and stress reducers! My business includes international clients, and they and customer service were so helpful in making sure I had everything I need to manage the payment piece flawlessly.I highly recommend this branch!
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April 2022 by Linh Casey Le
It was 1st time I went into bank since Covid. Banker Daniela Rodriguez was very nice and helpful, I needed to get my name changed and she was able to assist me right away and quickly help me out. The bank wasn’t busy at the time I’m there and everyone is very nice.
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March 2022 by Michael B.
They decided to close my account without notifying me, and for no good reason. In the meantime, they froze my account, denying me access to my own money. When I was unable to send a wire online, I called, and that's when I discovered my account had been frozen. I asked why, and they said they'd mailed me a form that I was supposed to fill out and send back. I never received any such form. I asked if I could fill out the form now, and they said no, it's too late, they're gonna close my account, their (stupid) decision is final, and I can't access any of my money in the meantime. After they close my account in one week, they'll eventually mail me a check for the balance, but who knows how long it will take them to do so (and whether I'll actually get it, and if I don't, what recourse do I have?). In addition, their website and phone system are breathtakingly horrible.
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September 2021 by james whitcombe
At least ATM worked not like the one in Kyle
