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December 2023 by Maelle Chery
Let me just say the worst customer service EVER. I mean we walked in and no one asks us if we need help, the lady is inside counting money and she never acknowledged anyone who is standing in line. This is not how you do business.
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December 2023 by Kristan Kaufman
Only one teller working. Long line and wait times. Lobby was very hot and uncomfortable. I waited about 20 minutes for them to tell me that they don’t have anyone there who is trained to exchange currency and I would have to go to a different location.Cue the copy and paste response from the bank saying “we are disappointed to hear…” in 3, 2, 1…
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September 2023 by Daniel D (cakstx)
I use this location for the drive thru ATM service but the wireless tap feature is consistently broken on both machines and requires me to go to the ATM further south. I hate to leave a poor review but can someone at this bank call in these issues for repair or let me know they are working on this? I’ll be happy to update this review saying the Bank addresses this but it’s an ongoing issue.
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September 2023 by Kirpal Toor
1 teller and a line of 8 people waiting to see one person. For a big bank- you can hire more people so customers aren’t waiting 1 hour for a cashiers check. Will be moving to a local bank that respects its customers time and money.
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April 2023 by Josue Bermudez
Everyone at this branch was great and helpful. Definitely would come back. Lobby leader was helpful and nice.
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February 2023 by Amy B.
Bank of America has been in my family for years. They have been very helpful, professional, and an overall excellent service for my family as a bank .
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January 2023 by Ann S.
This location is convenient off Mopac yet depending on the time, you may have to wait as they only have one teller & customer service rep (who doesn't dispense/receive cash). Taylor, the teller, is very pleasant and helpful. Taking one star off because Bank of America has closed their Drive-Thrus.
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October 2022 by Valentyn Kropov
The teller with mustaches is the best! I always come to this branch now no matter how far it is. He is polite, fast and super accurate. Thank you so much! And sorry I don't know your name, will ask next time.
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September 2022 by Yvette
My banker Heath was absolutely amazing. Quick and professional. I will go to Shoal Creek BOA for all my banking needs!
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September 2022 by Yvette Coen
My banker Heath was absolutely amazing. Quick and professional. I will go to Shoal Creek BOA for all my banking needs!
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May 2022 by jaybird junior j.
Terrible customer service everything put on tellers. Motor bank closed if you need to walk in to do banking plan on an hour.
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September 2021 by Carey M
I do not recommend this bank or trust this bank with your money . I had many fraudulent transactions on my account in the amount of over $2000 . The bank did not give me a credit while investigators looked. Into it. They took 4 days to look into it to tell me the claim was closed . I reopened the claim stating that these transactions was not through me . They claimed they was by me or someone who I know, which was a lie . Most of the transactions was from cash app from an unknown name . I noticed when I file other claims that are 30-60 dollars they will give you your money with not much hassle. When it comes to big amounts being taken from your account they don’t want to repay you the money . I asked for the supported documentation that was found with this investigation l, they couldn’t determine any evidence found when I called . I will be closing my account with this bank and advise ppl to stay away from this bank. 2000 gone and nothing was done, your money is not safe here .
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October 2020 by Carla Lacson
Hisham helped me with closing my accounts and was very helpful and friendly. I didn’t have to wait too long.
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June 2020 by Joseph Prete
Did they close most branches, went many times, & closed
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March 2020 by Sean Michall
I went their to take some cash and I was told that we don’t have 14000 but we can give you some!!!!!
