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January 2024 by Sabbir T.
.. just read the other reviews, i'm not surprised. This location is the absolute worst. Go to deposit cash semi regularly and it seems like this atm just chooses when it wants to accept cash deposits. Went earlier today and had no problem, then just a few hours later... "we aren't accepting cash deposits" written on the screen. This has happened so many times and its unacceptable. You guys are a bank.. come on get your stuff in order. Ive never been to a bank where the atm has so many issues accepting cash.
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December 2023 by Hank M.
The staff provided poorest service and most rude behavior I’ve experienced in my 80 years. The ONE teller, when told our endorsements of the corporate check for deposit into spouse’s BoA would be made right in front of her … with DLs, IDs whatever she needed, replied: “nope, not able to do that”. She strolled over to manager (James) who then confronted me: “Why not deposit into YOUR account first?” We explained once again the situation and then heard: “You are showing lots of attitude!” More explanation was met by Jame’s outburst: “still lotta attitude here” and he walked away. Before we’d cleared the exits, all staff there was invisible behind closed doors.
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December 2023 by D Kreminskyi
How come this location is open only 30 hours a week while Chase has their banks open 46 hours a week?
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October 2023 by S F.
I'm unsure why this building exists. Anytime I go in this building they direct me towards an atm. So do tellers not exists anymore? Also, the guy who helped me today was rude. Short dude, slick hair. Do better.
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July 2023 by WaxOn WaxAwf (GSS)
This branch is horrible. They stop answering the phones 15 minutes to close. Doors locked promptly. They don’t care about your business.
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April 2023 by Cesar Kodama
I voice other complaints about this branch, terrible customer service - had tried twice to do a wire transfer to close real estate transactions...once, I had to patiently wait the agent finish talking (very relaxed) to another bank employee for about 15min. I even asked the apparently manager what I needed, with certain urgency (deadline set by the title company) but the guy almost rudely said he could do nothing and I should wait...when finally I got to speak with the agent, it took almost 45min to complete the transaction - 2nd time with same issue that he could not explain...
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February 2023 by Mark Buckhalt
This branch location of Bank of America is useless. They don’t answer their phone and make it impossible to talk to a real person. I made an appointment for a particular service that the website let me schedule, only to find out that they couldn’t do what I needed at this location. This isn’t the first time I’ve had an issue at this branch. Save yourself time and don’t bank here.
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February 2023 by Silvia Macias
BOA customer for over 20 years and got treated with no respect. He asked 3TIMES if I had an account. Did he not hear me the first 2 times? I have over 1/2 a million. That will change TODAY!!!Guess I should have dressed up. All i needed was a notary. 4Points is the only one that won't help with this. All the other BOAs do.
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February 2023 by C B
This branch is remodeled and I had good experience overall. I would agree that there’s only one counter but the branch manager was helpful and attentive.
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January 2023 by Kyle Halle
I just wanted to mention by name the rather rude bank manager, James, who apparently works here for some unknown reason. If I owned a business who dealt with other people’s money, I wouldn’t want a person such as this managing my branch. He was quite rude to my wife, and he was also quite rude to the bank teller right in front of my wife for no good reason. A simple money wire might’ve been too difficult for James to handle with any sort of composure. How someone with such poor interpersonal skills makes manager is beyond me. Most likely, I’m not the only person to complain about James. Hopefully, in due time he will be canned. Happy New Year James!
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January 2023 by Babe Crate
WORST Bank of America ever. Remodeled it where there is only one bank teller, waited for 20 min in line for them to tell me they can’t do that, and to order it through the app and come back days later. They were extremely rude, made a comment as I was walking away “that’s what the app is for”.
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January 2023 by Babe C.
Worst Bank of America EVER. Only one teller window now, waited in line for 20 min. I was told when I walked in I could cash a check for a certain amount, and then when I got up to the window finally they said they actually can't do that, and that I have to order it on the app. When I asked if they could order it for me, the guy rudely said yes and then didn't do anything and didn't tell me when the order will be in-- when I asked when the order will be in so I know when to come back, he goes "uh let's see Tuesday". Then when I was leaving he said to his coworker, "you know that's what the app is for.." So unbelievably rude. Don't go there. You won't get your money, and they'll just tell you to use the app.
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November 2022 by Alan Shihadeh
The staff here are great, once they get to you. I do my best to avoid coming in but when I have to I can never get in and out in less than an hour. This branch is totally understaffed.
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October 2022 by Mario Villarreal
They remodeled this location and now only have one teller window and long lines. What ever happen to customer service. Who was the genius that thought of this remodel and let's not forget the drive through is no longer in existence.
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September 2022 by Tuo “Tofu” Li
Do not come to this branch if you can help it. You will just be deferred to customer care by the manager. Then customer care is going to defer you back to the branch. Been a customer for over a decade, and this branch makes me want to take my money elsewhere.
