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April 2024 by ShaVon L.
Priscilla Perez, along with her supervisor failed me. Neither one of them advised me that the first bank account I created on 4 2 24 was going to be closed out on 4 5 24, even though I visited them in person on 4 4 24 to show proof of my driver license and social security card. When I deposited $909.00 in cash On 4 4 24 Into the now closed account, I had no clue that I would suffer losing the account on 4 5 24 and have to wait for the money deposited to reach me via a cashiers check in the mail. I was told the wait is 7 - 10 business days. I have expenses, bills, I shouldn't have to wait for my funds! I called the branch about what happened and emailed Priscilla and never got a call back. Such a rude experience and painful The reason for the in person visit was to Verify my identity to avoid the account being closed What I want for Bank of America to do based on my visit is to Register the in person visit with Bank of America to record the visit actually happened and keep the account from closing. If it is doomed to close, don't let me wait 7-10 business days for the cashiers check to reach me via the USPS mail, this is devastating not having access to my money for so long. Verify my identity to avoid the account being closed I want Bank of America to reprimand Priscilla and her supervisor for failing me, financially. How dare they mess with my livelihood like this and not suffer any consequences. They should have been forced to call me back or at least email me back or else be fired for pure negligence. Bank of America should cut me the cashiers check in person since they forced me to go in person to prove my identity. I shouldn't have to wait for my money to reach me via USPS. That is risky to put my check in the mail. I need my money. I am crying over my loss. Please help me!
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September 2023 by Wendy C
I went to this bank for an issue with my account. They were so helpful and professional. All my questions were answered and I felt very reassured that all my issues would be corrected.
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September 2023 by Yazzyy
Priscilla was fast and prompt and addressed my needs with attention to detail. I really appreciate you!
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August 2023 by Paul Suh
Customer service really lousy - they give me attitude when making deposits. Find another job if your not happy
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July 2023 by richie Garcia flores
Never open I use to like coming to this bank since it’s near my house but yeah no now it just never opens
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February 2023 by Miriam Ruiz
Tried to do a deposit, and the manager was the rudest. I understand a transaction not being able to be done, but I don’t understand nor tolerate when being mistreated and being asked questions as if I were a criminal. She could definitively learn some new people skills.
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November 2022 by Ashley A.
Thank you for making my Monday so easy and amazing! You guys are the very best in Austin! Fast, efficient, and so courteous! Mel, you are the best! Thanks
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September 2022 by Troy Smith
They closed the drive thru permanently and don’t open until a later time of 10 AM. The teller is very nice. I’m unhappy with the technicals of BOA. I need a bank that is convenient for me. Other banks still have their drive thrus open and have better hours. Strongly considering switching to another bank.
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September 2022 by Carlos Amézquita
Billion dollar business yet only 1 teller; no regard for people's time. They charge you money to cash a check instead of charging the company paying you through them (obviously more profitable to take the money from the poor). Crooks.
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June 2022 by Tiff P.
The teller at this location, Leticia, needs feedback and training on customer service. She refused to make an appointment for me, after I was directed by the manager to get in in line for her to make me one. She claimed that she didn't have the capability to do so at her computer, that it wasn't her job, "I don't do that". I told her that the banker directed me from the lobby to wait in line to make the appointment with her. She shrugged and said "I don't know why she said that" and brushed me off. She directed me back to the banker to make an appointment with them directly. So, while waiting in the lobby to speak with the banker, 30mins later I see the exact same teller make an appointment for two other customers, even though she told me she couldn't. It felt discriminatory at worst, lazy at best. Luckily Alexandra came out of her office and explained that though this isn't her main branch, she was there to help with overflow, and she helped me without an appointment after 45 mins of waiting in the lobby. I understand customer service is hard and customers can be demanding and rude these days, so I chalked it up as a bad day for the teller and did not confront her about it. We all have bad days. But honestly the teller was dismissive and rude. Luckily the visiting banker saved the day and turned it all around!
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June 2022 by Terra Nakazawa
Woah! Why are the reviews so low?? I am always so satisfied with the service here. Leticia is amazing and always watching out for my mother and I. By the book.
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April 2022 by Megan Walker
Tried dropping off coins. Was told they needed to be rolled. No biggie. Rolled all my change and came to drop it off and was told I couldn't and needed to go to another branch. Would have been nice to have known the day before (when i was denied and handed rolling papers) so i could plan accordingly but instead i was stuck with $300 in change in my car all day because i only gave myself enough time for THAT location before work. On top of that their hours are loosely followed. I needed to withdraw money and showed up an hour and a half before close and no one was there and my amount was more than an ATM would give. The location is only convenient in location but ends there. Wish it was convenient in location and services but the bare minimum is asking for too much apparently.
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March 2022 by William Fanous
Incredibly slow service ans apathetic staff. Very disappointed in all the Bank of America locations in this area.
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December 2021 by Lily McKay
Terrible customer service! It was so bad that I was on the verge of closing my accounts - which would have been a pain - but, luckily, the call center customer service was much better. I would NOT recommend going to this branch for anything, though. They're closing down their drive-thru and their staff, including managers, are uninformed, defensive, and insensitive. I spent over an hour there for something that should have taken 10 minutes (which the call center proved), and when I told the manager I had lodged a complaint against her, she literally replied that she would lodge a complaint against me if she could. Bad form, BofA!
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December 2021 by masabet hantho
When you call they have no 'hold' option. I need to talk to an agent. I called over 30 times, maybe over 40. Everytime, I was told "everyone is assistanting costumers." Ok, so put me on hold and get to me when someone is free. Why insist on being the only company without a hold option? So the only way to talk to someone is to go there in person. Meeting over the phone should be an option any day they are open, but it should especially be an option during a pandemic. I have been with this branch for over a decade, but I think this is finally the nudge I been needing to join a local credit union and be done with BoA.
