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January 2025 by Yaneiler Maldonado
Terrible service, unprofessional workers and little prepared to work in customer service. I also noticed a bit of racism towards me who is Hispanic...the manager herself told me that the Texas license with the real ID star is valid until 2029. ... he told me that it was not a valid ID to open the checking account .... it seems wrong that a manager from Bank of America is so unprofessional and so unprepared or in case she could call what happened to me a racist act towards Hispanics
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November 2024 by Justin Mueller
they won’t answer their phone if you try calling
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November 2024 by Viswa Mam
Zero stars if I can. They only have one merrill associate. You take time off from work to come here and that associate is not here .
. Planning to take out all the investment here and it somewhere else where they have better customer service.
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November 2024 by meryem karacaoğlu
Mr. Angella Karegeya completed my transactions quickly and with elegance. I’m really grateful!!
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October 2024 by Elisa Kershaw
After not getting help without an appointment, or not offered help at all, for a name change on my accounts, I stopped by this location and Santiago helped me in a professional and quick manner. So thankful that there are still bankers out there that provide excellent customer service!
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July 2024 by Jarod Carter
ANSWER THE PHONE!!!!!!
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April 2024 by 黃夢瑤
I came here to update my Social Security Number and apply for a credit card this afternoon. Brandon warmly and kindly welcomed me and my husband. The process was efficient and full of joy.
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March 2024 by Ray C
We went to this location for a service, to our surprise, we were literally treated like "door to door" sales person, they just want to kick us out (seems they don't want to work, both teller and the Banker/Manager). We were the only ones in the line at that time!. Glad we bank with multiple banks. We went to a different bank for the same service, we got the feeling of "Wow" on their response & service.I have been a BofA customer for 24 years. I had better experience with BofA before for the same service. So the people in this location are the issue. Anyways, I am going to move my banking service to the competition ASAP.
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February 2024 by Eunice Labrador
Nazma and Gina were excellent. I came right about close and both assisted me with a cashiers check quickly yet efficiently!
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February 2024 by Christopher Zippel
Not specific to this branch, people were nice there. But in general, Bank of America would rather pull out their own finger nails than help a customer who walks in any branch.
The party line 100% of the time at any location is to go on their mobile app or call customer service. As if I went out of my way to drive to a physical branch for fun.
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January 2024 by Viviana Perez
Terrible service, don't go, save your time, the people there don't help at all
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December 2023 by Euneil Labrador
Nazma and Gina were excellent. I came right about close and both assisted me with a cashiers check quickly yet efficiently!
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November 2023 by Chris
Not specific to this branch, people were nice there. But in general, Bank of America would rather pull out their own finger nails than help a customer who walks in any branch.The party line 100% of the time at any location is to go on their mobile app or call customer service. As if I went out of my way to drive to a physical branch for fun.
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October 2023 by Ashwa H
Horrible experience and customer service. Please avoid all Bank of America branches at all cost. You will not have access to your account or be able to deposit/withdraw funds. Also, to the social media team monitoring customer feedback: please stop posting generic responses, take accountability for your poor reviews and do better for your customers.Update: To the social media team: ^alex, please do better and be more professional. Be advised that Bank of America does not provide safe or convenient banking for their customers.
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October 2023 by Chris Zippel
Not specific to this branch, people were nice there. But in general, Bank of America would rather pull out their own finger nails than help a customer who walks in any branch.The party line 100% of the time at any location is to go on their mobile app or call customer service. As if I went out of my way to drive to a physical branch for fun.
