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April 2024 by 黃夢瑤
I came here to update my Social Security Number and apply for a credit card this afternoon. Brandon warmly and kindly welcomed me and my husband. The process was efficient and full of joy.
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March 2024 by Ray C
We went to this location for a service, to our surprise, we were literally treated like "door to door" sales person, they just want to kick us out (seems they don't want to work, both teller and the Banker/Manager). We were the only ones in the line at that time!. Glad we bank with multiple banks. We went to a different bank for the same service, we got the feeling of "Wow" on their response & service.I have been a BofA customer for 24 years. I had better experience with BofA before for the same service. So the people in this location are the issue. Anyways, I am going to move my banking service to the competition ASAP.
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January 2024 by Viviana Perez
Terrible service, don't go, save your time, the people there don't help at all
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December 2023 by Euneil Labrador
Nazma and Gina were excellent. I came right about close and both assisted me with a cashiers check quickly yet efficiently!
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November 2023 by Chris
Not specific to this branch, people were nice there. But in general, Bank of America would rather pull out their own finger nails than help a customer who walks in any branch.The party line 100% of the time at any location is to go on their mobile app or call customer service. As if I went out of my way to drive to a physical branch for fun.
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October 2023 by Ashwa H
Horrible experience and customer service. Please avoid all Bank of America branches at all cost. You will not have access to your account or be able to deposit/withdraw funds. Also, to the social media team monitoring customer feedback: please stop posting generic responses, take accountability for your poor reviews and do better for your customers.Update: To the social media team: ^alex, please do better and be more professional. Be advised that Bank of America does not provide safe or convenient banking for their customers.
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October 2023 by Chris Zippel
Not specific to this branch, people were nice there. But in general, Bank of America would rather pull out their own finger nails than help a customer who walks in any branch.The party line 100% of the time at any location is to go on their mobile app or call customer service. As if I went out of my way to drive to a physical branch for fun.
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October 2023 by Willisatx
Their information desk is located right in front of the door and adjacent to the teller line so there is no expectation of privacy when you're explaining your banking business needs.Additionally, set expectations for assistance because the bank branch will disagree with the information provided by their customer service call center and refuse to assist.
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September 2023 by Cole Rich
BOA has no regard for the deceased or their families. The process for handling an estate is very cumbersome, sadly. The system is broken and needs to be looked at while showing a little empathy to grieving families.
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August 2023 by Arun Karthik Sundararajan
The experience is really bad. My brother had come as an international student and opened a checking and savings account recently. We visited this center to apply for a credit card for him. The women was really rude and aggressive. Instead of talking about the credit card, she started questioning why would my brother open a savings account being a student. She started giving us wrong information about fees and started saying that he will not be able to afford it and asked us to close the savings account. I came to the country 10 years back as a student and i know for a fact that being a student and less than 25yrs old will have any fees waived. She even got aggressive and said someone provided wrong info and asked us to report them. She even pointed at my brother and said that he is new to the country, there is a lot of fraudulent people and hope he is not one among them but its hard for BofA to know that.Always heard about streotyping people but never encountered one in my stay in this country. But what I experienced today felt like we were being stereotyped.I dont mind having my brother being denied a credit card but the way she explained that was stereotypical and really inappropriate. I am not interested in naming the person but would advise the entire center to provide being proper training in customer service.Though this is 1 person in one BofA location, i am planning to take my business somewhere else. Thinking of closing and moving all our accounts from BofA. Worst experience of all!!!
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July 2023 by Julie L.
Stay far far away from this bank. I've been a customer for over 15 years, I was a paralegal for 25 years, and I'm not stupid. Someone calling from a Bank of America number told me that my account had been compromised. They managed to get $1000 out of my bank account. Since I physically authorized the transaction, they don't consider it fraud and I am out $1000. Even though I figured out what was happening and reported it in under 12 hours and filed a police report. It's the right thing to do to give me my thousand dollars back, but they don't care about the right thing. They told me it was my fault for not hanging up on the person and calling the phone number on the back of my Bank of America card. If I had 1 million dollars in their bank, maybe they would care. They don't care. As much as they say they care about fraud, they care more about their bottom line.
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July 2023 by Aldo Jaimes
Even tho it may look intimidating is it very pretty much the opposite lol. Very respectful and helpful staffing and they actually have a restroom that’s nice :)
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April 2023 by RW
Poor customer service they closed my sister account without any explanation I don’t recommend it
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March 2023 by B Letap
It’s so frustrating dealing with this Bank of America branch. I’ve been a BofA customer for a while. Usually, anything online is fairly simple and straightforward. Dealing with the branch is like dealing with a very different company that can’t seem to get out of their own way. My most recent interaction was ordering cash. Called them multiple times on Wednesday. No one EVER answers. Went in on Thursday and spoke to the teller. She said she’ll place the order on Monday and they might be able to get it Tuesday or Wednesday. I get a call on Monday from a Florida number saying they can’t fulfill the order until possibly the end of the week and I need to call back in to confirm the order. I called the Florida number multiple times (and the loca branch) but one answers and I’m left receiving unanswered voicemails.The only reason I stick with them is the ATMs. In todays world that seems less important and this frustration may be what forces me to change.
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February 2023 by Mariah S.
Every time we come to this bank, the people who work here look like they're sniffing s*** and we're an inconvenience by being here. I'm sure they get paid a decent amount the least they could do is be nice for 5 minutes.
