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January 2024 by Dannier Rafael
A total shame it's 10:10 and it's closed
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October 2023 by Eric Betts
Worst bank of America location ever.. Never opens on time. Ever. And never has enough staff to get the long line handled.
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July 2023 by Tyler Rogers
Always understaffed. Lines are always long and they take forever.
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April 2023 by Lana Bonilla
The slowest customer service I've ever seen. And they only had two employees working the window on a Friday afternoon. Also this is a lobby only location.
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April 2023 by Sean Zach
I wish I could give them zero, when you want to withdraw/taking a cash, there is no privacy, everyone can see you taking the cash and it’s putting your life at risk.Plus if you need to see an associate, than you have to wait 2 plus hours.I will close my account with BFA.
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March 2023 by Julissa Amesquita
I'm not sure if it's because this location is under staffed, or we are keeping payroll for people doing one on one meetings, but this was sad. I had to leave and come back twice this week, because the lines are crazy. They have a business window with no teller, just one teller working on a line of 16 people. Can we do better @Bank of America??? This makes me want to close my accounts, because basic level of customer service is attending to those in house, and we are not meeting those standards.
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March 2023 by Tina A
I needed to update my account information and make a withdrawal. I arrived about 20 minutes before closing and waited in line for 15 minutes. After making my withdrawal I was told that I needed to wait in the back to speak with someone at the kiosk to update the name on the account. I stood there waiting another 10 minutes because the lady working the kiosk walked off just before I headed to the back. After about 10 minutes or so, the lady came across the corner as I decided to sit down and very aggressively said “ma’am’ what are you doing here? We are closed”. I told her I was told to wait here to have my account info updated and I was instructed to wait here. she’s like “we are closed you need to leave”. I asked her why and she stated that their closed and she can’t make the employees wait how long to help you. Interestingly enough there was another lady waiting at the kiosk as well and she chose to help her but sent me away. Matter of fact she helped everyone who appeared to be of Hispanic descent. All of whom arrived before closing just as I did.I later called customer service and spoke with a rep named Mandy to file a formal complaint. I explained everything that happened and she was able to simply put in a request to have my name on my account corrected. I don’t know why I couldn’t get this help before and was constantly sent into a banking center to be treated like a criminal. I could go into a whole longer story if needing a $50k cashiers check to buy a car and the two hours I waited because of course they thought I was trying to steal but that’s already in a different review.At this time I’m going to start the process of terminating my relationship with Bank of America.
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February 2023 by Denise M.
Drive through shut down. Waited over an hour to make a deposit. There are never enough tellers and a line out the door every day! I will NEVER bank with them. If I didn't have to deposit my landlords check here. I would stay away like the plague! I tell everybody I know to never bank with them if you want service! Simply the worst banks in Austin, or possibly the USA! You win the worst! Congrats! This has a pic. No tellers. No customer service.
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January 2023 by Jorge Flores Padilla
My business partner and I came to Bank of America to open a new business account. We were first attended by this nice clerk who guided us on how to go about getting an appointment.I can't be more impressed with the short-wait time, compared to the business of the institution. I would like to give a shout-out to two superstars, Brenda who helped me open an account, and this other guy (can't remember his name) who helped add-on my business partner to the account. Very happy with their service, and I look forward to connecting soon for whatever banking needs my new company @JJ's Photo Studio & Marketing. LLC goes. Thank you, Brenda and the other gentleman. (He usually wears a long brown/black coat. ???
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December 2022 by Obaidullah Amiri sahaak
Their service is too much slow here is Hague line of people just one counter is taking care of customers remaining 5 to six counter is no body there I don’t know what is going on with Bank of America
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November 2022 by Mohsin Akakhel
I coming appointment my like 3 o’clock I wait like two hours she say can you can wait like 20 minutes after this I wait like two hour and 5 o’clock he told you it is closing you can go now you can come back tomorrow. The manager is no good I’m asking for a big manager make understand as manager because my job is starting like 4 o’clock one hour. I’m late for my work because the manager she is no good he talk no good he show me like attitude he never see can you just wait I like this one he just took my name and he said just wait here because this is no good I never come no more of this bank he doesn’t like him goodbye?
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November 2022 by Barbara
Worst service ever! Only one teller inside, with a log line in the lobby. Other employees walking around, trying to look important. Don't they realize the clients are who keep them employed?
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October 2022 by David Blais
so did balance assist 1 time paid back early now can no longer get it. was supposed to have 6 a year. pretty bad treating customers like that. thinking you can get emergency funds then saying no.
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October 2022 by Suly G.
I would give negetive ratings for this garbage of a bank branch. There is always a line and there is only one attendant to help customers while there are others doing nonsensical clerical stuff or chatting amongst themselves. I can't wait to close my accounts at bank of america. Such a gsrbage bank.
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September 2022 by Bahman Vahdat
They have to put teller on behavioral course. They are rude and believe they are doing favor to us to serve us. This is really bad.
