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February 2024 by Eitan Lukin
Ankita was AMAZING!!! Helped us with everything we needed.
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December 2023 by Chris Berkebile
The drive thru ATM was acting nuts as I was trying to withdraw $1000.00. It finally allowed me to withdraw $60.00. After 10 minutes messing with this machine I got out and tried the walk-up machine. This one seemed to be working but said I was over my limit for the day, which is $1,000.00. After looking at my account on line it shows that I withdrew $60.00 and then another transaction for $1,000.00. WHICH I DID NOT GET!!! And would be impossible because my limit is $1,000.00 a day and it already gave me $60.00.So I immediately went inside and told the teller the machine did not give me my $1,000.00. The first thing he said was " Oh we have problems with that machine all the time! You need to call the number on the ATM and make a claim.". Well....I made my claim.... and just got my letter back saying.. that my cash was dispensed properly and they have closed the case!!!!!So I have been ripped off by Bank of America for $1,000.00!!!I am going to the bank tomorrow to talk to the manager and will update my review later.I guess everyone needs to stay away from this drive thru ATM
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November 2023 by Paco Espinosa Jr
Bad service is what predominates in this bank Sipre la Linda and bad service
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October 2023 by Ashwa H
This is possibly the worst bank I’ve ever worked with. Horrible customer service and the 24 hour ATM rarely works at this location. Please avoid altogether if you can, you will not have access to your account or be able to deposit or withdraw funds.Update 10/17/2023 I called BOA today for assistance and was not helped in anyway. After 15 years and the continued poor customer service, I decided to close my account altogether because it’s just not worth the hassle or frustration. It looks like they’ve done nothing to fix the ATM either so please beware, they do not provide safe or convenient banking:
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May 2023 by Chang Lee
I had the most absurd and terrible experience at the Bank of America, Walden Park branch on May 17th. When I first went into the bank to make a deposit, the employee at the counter told me he couldn't make a deposit for me because they didn't have any bank tellers. He then instructed me to go make the deposit at the ATM. I told him that I didn't want to because I was depositing a lot of money and bills and was worried something might go wrong with the ATM. He kept insisting that I go to the ATM, so eventually I was forced to go to the ATM to deposit my money. And of course, as I deposited all the cash, the ATM crashed and I ended up losing almost $2000. I went inside to talk to the employee and he told me to call the number provided on the ATM machine. I called and then they told me to speak to their claims department. I always count all my bills before I go to the bank so I informed them of how much money I lost. They apologized to me on the phone. They told me on the phone he couldn't do anything. After I went back inside the bank, the same employee that told me because they didn't have any tellers they couldn't do my deposit started attending to other customers inside the teller box. I had to spend over an hour at the bank like that. I had a lunch appointment with friends, but because I was exhausted from spending so much time at the bank, I couldn't keep that appointment. So, I wanted to speak to the branch manager, and the manager tried to explain why I had to use the ATM machine. I didn't want to hear their explanation; what I wanted was a genuine apology. The bank employees there witnessed the whole situation, and the manager and I had no choice but to argue. There was a Korean employee next to the branch manager (his name was Mr. Lee), so I asked him in Korean, 'Mr. Lee, is what I'm doing wrong?' He was taken aback by my sudden question in Korean and didn't respond. Then the branch manager told him not to respond and Mr. Lee left. I don't understand the significance of having business cards that say 'Certified Arabic Speaker' and 'Certified Korean Speaker' placed in front of the bank counter if we aren't allowed to speak with those 'certified speakers'. I still haven't received the $2,000 deposit, and I'm still affected by the aftermath of that day!--
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May 2023 by Pragash T
Very helpful and humble staffs. I'm amazed with the way they help customers. All our queries are answered and the process was seemless. Especially the bank officers were very polite and humble. Thank you very much.
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March 2023 by phil scoby
This is the worst branch of BOA I have ever been to. They only have one teller and the line is always long. If only one teller is all they mean to have they might as well close this branch because it is almost useless. I hope someone at BOA is reading these reviews.
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March 2023 by Woody's Tree and Stone Service
Came here cashed a b of a check no problem. There is only one teller but if you go during non rush hours no problem
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January 2023 by Still Fresh
Worst manager was working today at this branch. Vulgar, tactless and rude woman. I hate when this kind of people works in banking sector.
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December 2022 by Ingrid
I would be concerned if I were a BoA customer. I've tried since last week to open a commercial account for a hotel we just purchased and have been unable to locate ANYONE WHO CAN HELP FACILITATE THIS.Tried for several days via phone (College Station location) and then physically went in to this Lake Creek Park location and was told "go somewhere else - we do not have anyone here who can help you." The place was empty and there were very few lights even on the building.... it doesn't get much worse than this.
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November 2022 by Mauricio Malpica
Try to make a deposit and the branch was closed. The two ladies there just said that the branch was closed and that they didn’t know when it would be open. One was annoyed that a person asked for an alternative and wasn’t able to provide one. They were rude and unprofessional. There are now very few alternative branches in the area that truly open.I may have to change banks
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October 2022 by sandra
I don't know why there's so many bad reviews, the teller was fast and was spot on knowing what she was doing. She made things super easy.
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September 2022 by fernando rubio
Excellent treatment from who attended us. We made the appointment and they attended us in a personal and super friendly way. The manager made us feel very during the appointment and she resolved all our doubts.
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August 2022 by Abdullah Marulcu
Just 1 person on the counter everyday and waiting time is almost 20 minCome on, hire 1 more person
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July 2022 by Robert D.
I have been a Bank of America customer for 22 years and i have never felt more poorly treated than by the staff at this branch. Make sure if you are a minority to dress up, otherwise they will treat you like trash. Awful
