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January 2024 by Jennifer Roach
Dr. Unflat has seen my dog from 8 weeks old to present day, at 8 years old. He and his team are knowledgeable, caring, and will always go the extra mile to ensure the best for your dog or cat. I always know my girls are in great hands when we visit and couldn’t recommend them enough. Thank you for all you do, BCAC!
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December 2023 by Amy Lin
I visited BCAC to inquire about spaying a cat I recently adopted ($400+ estimate). I was told I would need to schedule a preliminary visit before scheduling a spay appointment. The intake process itself was more cumbersome than it should be. I filled out the new patient form and sent it ahead of our appointment and I exchanged multiple back and forth emails with the front office. I was told appointments could not be scheduled via email and it was required for me to call during business hours to provide the same information I already documented and shared via the new patient form.Once the intake appointment was finally scheduled ($65), I was told it’d be a quick 30min appointment. I showed up on time and waited over 30min just to even be seen. Our appointment felt rushed and the only thing that was accomplished was getting my cat weighed and nails trimmed. A few weeks later, I had to request a visit summary. This wasn’t proactively given after our initial visit.I called the clinic back at least 3x after our initial consultation to get on the calendar for a spay. It’s took over a month for us to finally connect. They claim they emailed me about scheduling the spay appointment but I searched my entire inbox and nothing came up. Their email address is a known recipient, so it couldn’t have and did not go to spam.Aside from these specific examples, BCAC’s approach is purely reactive and they will not provide any proactive, preventative care / suggestions for your pet. As a new pet owner, this is frustrating and disappointing.In my opinion - they are severely understaffed, communication is poor, and organizational procedure is lacking.
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December 2023 by Haley Teich
Dr. Unflat and his staff have been taking exceptional care of my dogs for nearly ten years. I can’t imagine taking my pets anywhere else-they’re professional, kind and knowledgeable. Even after moving north of Austin, it’s worth the drive to see them.
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November 2023 by Quinn Deal
Dr. Unflat and the entire staff at Barton Creek Animal Clinic are simply wonderful and a pleasure to work with. Dr. Unflat truly cares about your pet and is super responsive. Also, he made several follow-up calls just to check-in a few weeks after our appt, to see how my doggo was feeling with his new anti-seizure prescription, which was super thoughtful and truly amazing. So, If you're looking for a reliable vet who cares about your pet as much as you do, Barton Creek Animal Clinic is undoubtedly one of the best vets in Austin.
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September 2023 by Megan Wishnow
We’ve been taking our dogs to BCAC for twelve years and I wouldn’t take them anywhere else. Dr Unflat is thorough, incredibly knowledgeable, caring and detailed. Thank you John and team for always taking such good care of our tzus
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August 2023 by Sarah B.
I called Barton Creek Animal Clinic in a bit of a panic after being blown off by my previous Veterinarian for what I was afraid was a serious breathing issue in one of my 9 month old cats. Despite it being an initial visit, Dr. Unflat agreed to see Frankie the next day- Saturday- at 8am. He and his team were so great! I appreciated how personable everyone was and felt instantly comfortable and like they really cared about Frankie and how stressed he was. Dr. Unflat diagnosed asthma- rare, but true. He was direct and informative, and very kindly went over the verification x-rays- which he also sent to a lab for a second opinion. When we got confirmation, he spent quite a bit of time on the phone with me discussing treatment options and next steps. A few weeks later, I brought all 3 of my kittens in for their almost yearly and to have Frankie checked. Everything went really well! I'm happy to report that Frankie has responded well to his treatment and is a very active boy. These 2 visits were the least stressful Vetrinarian visits I've had in the 10 years I've been in Austin. What a great team of people!
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August 2023 by Julia P.
This is one Vets clinic that my dog and I love going to!, Dr. Unflat is amazing with my dog Blu, he's very knowledgeable, kind and makes her feel super comfortable every visit. She's never scared to come into the clinic more so excited even. Him and the rest of his staff are always amazing and have helped Blu so much. Whenever she's not feeling well or just needs to come in for a vaccine they always have time to get us in right away. What makes us love this place even more is the welcoming and caring attitude they have towards you and your pet they don't try to up charge you for every little thing and that's not all they're about. We definitely recommend it here.
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July 2023 by Cash
Dr. John and the Barton Creek Animal Clinic team provided excellent service for our family. My cat was dispIaying unusual behavior and symptoms. I felt from start to finish that we were in knowledgable and caring hands. Dr. John provided a comprehensive assessment and actionable care. I appreciated the engaging dialog, it really helped keep me calm about my cat's condition while the Vets did their magic.
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July 2023 by Sabrina L.
I just got back from the Barton Creek Animal Clinic. It was bar none the BEST vet experience I have ever had! Dr. Unflat and his team--Rachel, Lauren and others whose names I can't remember--were so kind, informative and caring with my dog Rocket. All of that and then the bill was half of what it would have been anywhere else. This I know because I have been to different vets. It's like a family atmosphere from the moment you enter the clinic. If only they treated humans I would make Dr. Unflat my primary care physician! Very highly recommend!
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June 2023 by Cash Monroe
Dr. John and the Barton Creek Animal Clinic team provided excellent service for our family. My cat was dispIaying unusual behavior and symptoms. I felt from start to finish that we were in knowledgable and caring hands. Dr. John provided a comprehensive assessment and actionable care. I appreciated the engaging dialog, it really helped keep me calm about my cat's condition while the Vets did their magic.
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May 2023 by CORE Therapy
We have used Dr Unflat and Van Winkle for 19 years now. They have helped us with our Boxers and Frenchie and have been great to work with. Even during the hard times of pet ownership, they have been great. I highly recommend the veterinarian team at Barton Creek Animal Clinic.
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February 2023 by C E
So happy to have found this place!! ? they treat my baby (cat) like their own. Love them!
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July 2022 by Sterling Logue (MasterCleaer)
Super friendly staff. Clean and inviting. Animal lovers. Affordable.
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June 2022 by Hayley Mattison
Dr. Van Winkle was great after we finally saw her, but prior to that, my dog was a patient of Dr. Unflat's and I cannot recommend this vet. Our dog is deceased now and if communication had been clear, we could have taken life-saving precautions to prevent her death. I read over the notes written after her last visit with them, and the measures they had written about in the notes were either not communicated to me or not followed up on, though my dog had insanely high blood pressure. This kind of oversight and failure to take her condition seriously leaves me with an extremely poor opinion of this practice. I would never recommend this practice to anyone I know and am left with so much grief wondering if my dog would still be here had I found another vet. From her records, it seems clear the answer is yes.
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November 2021 by Misty S.
I have been using Barton Creek Animal Clinic for years. I could not be more pleased with the quality of service and care here. Dr.Unflat is so thorough and really takes his time to answer questions and explain things. What I love most is they do not tell me to get things I don't need. I have never felt ripped off like I have at other clinics. Dr. Unflat and staff are very professional. I highly recommend them.
