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March 2024 by Mike D.
Harvey was a pleasure to deal with! We had done our research and were leaning towards a Green Egg/Kamado Joe style grill. Harvey is well versed in all types of outdoor cooking and asked us about the type of outdoor cooking we do and what other equipment we already have installed. He helped us realize that we would gain more benefit from an outdoor oven for pizza parties and baking fresh bread. He recommended we sleep on it and let him know - absolutely no pressure. As a bonus, he offered some great cooking tips that I cant wait to try. Definitely my go to place for outdoor cooking expertise and equipment!
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December 2023 by Paula R.
Derek Ayers has been the rep for the company twice for me. Knows the merchandise thoroughly and makes valuable suggestions based on his experience. His advise got me through Thanksgiving. He also discounted delivery for me and was able to tell me the value of each product. I'll continue to purchase through their company because of their service, value, and quality. jim mallios
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September 2023 by Laura M.
Not helpful. Disrespectful and disinterested in offering any advice or service to my husband.
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August 2023 by Linda Victor
We always go back to BBQ Outfitters for all of our BBQ needs because of the friendly, knowledgeable, and honest staff. Buddy was great to work with when we bought our Yoder Smoker. Nol and Ben just delivered it! They did a great job setting it up, and were so polite and helpful. I highly recommend BBQ outfitters.
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August 2023 by Raihan K
Navigating the myriad options in the world of barbecuing can often leave one feeling adrift. My wife and I found solace in the sanctuary of BBQ Outfitters located on Ranch Road in Austin. Amidst the vast selections, it was Ben Peshek, our sagacious sales representative, who truly stood out. With his calm demeanor and profound knowledge, he expertly guided us, narrowing down our choices and enlightening us on the merits of each product. Ultimately, we were swayed by the allure of two Napoleon BBQ grills.Not only did Ben assist in ensuring we made the right choice, but he also gracefully facilitated a price match, ensuring value for our purchase. The cherry on top was their complimentary setup and the option of availing their efficient delivery service.Furthermore, the assurance of a robust first-year warranty service only added to our confidence in our purchase. It’s clear that this location boasts not just a superior range of products but an exemplary team that stands behind them.In an era where genuine customer service is a rare gem, BBQ Outfitters, and more specifically Ben, shine brilliantly. Highly recommended for anyone looking to enhance their grilling experience.
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August 2023 by Anthony M.
I have been going to these guys for years! Always helpful, always informative, always have a vast array of products. It's also nice to get out of the heat and into the ac in August! thank u for what u guys do!
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August 2023 by Lori Ramseur
I am so incredibly happy with the job that Nol and Ben did with installing my bonus wet bar on my 4th floor townhouse in The Grove. These two guys were absolute pro’s and handled my 3 flights of stairs like champs. Thank you both so much and thank you Chris for the wonderful design. Love BBQ Outfitters!
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July 2023 by Barbara Castro
I went into BBQ Outfitters unsure of exactly what I was looking for in a smoker. The salesperson who I was chatting with was extremely knowledgeable and went over all the options available. I didn’t feel like I was pushed into a sale at all and they were extremely patient in answering all of my newbie questions. A very honest sales team with exceptional personalities. I would definitely recommend stopping in, or even making the drive depending on where you live - I drove an hour away and it was totally worth it.
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July 2023 by Thomas Morgan
Chris Simmons did an outstanding job making us confident of our selection and completion of the purchase. He also wanted us to know that knowledgeable employees were always there to help with any issues or questions we might have to deal with. It was an excellent experience and we will continue future business at BBQ Outfitters. Thankyou Chris.
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May 2023 by Christopher Kloss
I walked in knowing which griddle I was interested in purchasing after doing a lot of research on my own. My salesman Ben P was very knowledgable and friendly. Ben was eager to help answer any other questions I had since the griddle is fairly new to the market. This is not your typical big box store.....this is a high end BBQ equipment retailer. Plenty of options with a wide price range. In the end I believe you get what you pay for and the grills/smokers/griddles sold here will last a lifetime when cared for properly. I purchased a HALO 4B Elite griddle and griddle cover while also loading up on more Holy Gospel BBQ rub.Very pleased with my purchase and I will return when I'm ready to pick up a smoker. Highly recommended. Thanks again Ben.
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May 2023 by William E.
Had a great experience at BBQ Outfitters in buying a new Big Green Egg. My previous one had broken, and Ben was able to talk me through finding the right product for me. He was super knowledgeable and helpful throughout the process.Then Ben and Nol came out and delivered the XL to our house, saving us the hassle and struggle of getting it home. Both were very helpful, professional, and made the entire experience a pleasure. Will definitely be going back out to BBQ Outfitters for all my BBQ needs.
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May 2023 by Clint M.
Good place to get all your barbecue needs. Barbecue pit, the green egg, parts, accessory's, specialty flavor briquettes, barbecue rubs, and seasonings. I wasn't there long. I ran to get a steak seasoning that a friend of mine suggested. It came in a small tin, was $11 and there wasn't a lot but it was pretty dang good.
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May 2023 by Cee K.
I walked in knowing which griddle I was interested in purchasing after doing a lot of research on my own. My salesman Ben P was very knowledgable and friendly. Ben was eager to help answer any other questions I had since the griddle is fairly new to the market. This is not your typical big box store.....this is a high end BBQ equipment retailer. Plenty of options with a wide price range. In the end I believe you get what you pay for and the grills/smokers/griddles sold here will last a lifetime when cared for properly. I purchased a HALO 4B Elite griddle and griddle cover. Very pleased with my purchase and I will return when I'm ready to pick up a smoker. Highly recommended. Thanks again Ben.
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April 2023 by Mike Slocumb
From the expertise of the guys who helped us purchase our new grills to Nol & Ben who delivered and set everything up the quality of service from BBQ Outfitters is outstanding! Highly recommend.
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April 2023 by Jamie Tamplen
Went to BBQ outfitters to solve our outdoor kitchen challenges we had with a bad contractor. Buddy designed this challenger cabinet for us with the appliances and egg we already order from Ben. They let us return some things that no longer worked with the design. Six weeks later Ben and Miles were out to install. It ended up better than we had originally planned and the staff was so helpful!
