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August 2024 by Juan Ramirez
I was mistreated by a cashier
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July 2023 by Gabriel
Just opened an account for a $400 promo. All the staff were incredibly kind, talkative, and helpful. Can’t speak to any of the other issues noted in other reviews, but seems promising at the very least.
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April 2023 by Katie Belle
The worst customer service. The ATM eats your card. You have to wait weeks for a replacement. They hold checks for weeks, forcing late payments.BANK ELSEWHERE
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July 2022 by Shot Tech
If I could leave a 0 I would. Since the merger bbt has slowly gone downhill. I get it mergers change things up and new directions are forged. I was patient because of the branch I opened with had some amazing people who made the transition tolerable at best. They were trying though.Coming to the Austin area this branch is the reason I am closing my account. You held a check that forced a late payment that you then refused to cover. You then wouldn't cash a check for me after I was told this is how you stop money from being frozen.The person who barely speaks English... and I don't mean to be rude about describing them in that way. But they desperately need a course on client service. Your tone and verbiage is awful.The person behind the counter. Retire already if you hate your job and don't care about working in a front facing position.It's no surprise how things are after you meet the new branch manager. They are so in over their heads, I can't imagine having to go to work everyday knowing that was my boss.I've been with you for 5 years. Sent family and friends and clients. Done as of today.
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February 2022 by Michael C
Gabriel Melendez is the guy to go to if your a buisness owner and your company needs a loan! He's extremely helpful and makes the process simple. I would highly recommend this branch.
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November 2021 by Jessica Strong
So my husband and I bring the 3 checks we have to cash em. Simple enough the checks are written from a BB&T bank (outta state) but still from the same bank. But thr teller says 1st that she has to verify that they are from that bank she does, then says it wasn't verified by the appropriate person, and then says the only way to cash the checks is to deposit them by opening 2 new accounts. Nope don't think so and isn't illegal, the worst bank ever. 1 start only cuz u can't leave 0
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November 2021 by Lorena Garcia
Horrible customer service. I've been banking with them for 8 years, and lately its just been getting worse and worse to the point where I'm switching banks
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September 2021 by Vince B
I have been banking with BB&T every since they had bought out some Citibank branches in Texas. Never had they required my ID to deposit cash into my account eventhough I presented my bankcard. What if I would have just deposited that same amount through Venmo??? Then I asked for a check registry and the teller gave me 1. Well 1 registry might last me 2-3 weeks and I don't go to the branch that often because I live all the way in far east Austin and there aren't any branches less than 15 miles so I would like to conduct all my business with as less trips possible. I have been debating switching banks and maybe it's time.
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August 2021 by Maressa Munoz
Hate to leave this review. Tried giving this bank several chances as I trusted many clients to send their way. Their biggest benefit was avoiding the bank fees in business accounts, but unfortunately their rude and immature customer service outweighed those benefits. I want to trust that I'm sending my business clients where they are treated with respect. Hope management does something about this.
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February 2020 by Cynthia Samayoa-Toavs
The atm is ALWAYS broken. Almost every other day the atm doesn't let you deposit money. When asking workers inside nobody has answers, they just look puzzled. I get off work late nights an run solely on atms an this bank can't ever keep the atm working properly.
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February 2020 by Snyder Custom Pool Design
Terrible customer service and fees are ridiculously.
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December 2019 by Cynthia Samayoa
The atm is ALWAYS broken. Almost every other day the atm doesn't let you deposit money. When asking workers inside nobody has answers, they just look puzzled. I get off work late nights an run solely on atms an this bank can't ever keep the atm working properly.
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September 2019 by Alix Knauth
I've had great customer service here. It's worth the effort to get to know your bank officers.
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April 2019 by Michael Snyder
Terrible customer service and fees are ridiculously.
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April 2019 by Gourav Patil
Being loyal customer for last six years, I had not expected that the would not notarize my educational documents required to submit at embassy. The person on phone flat out said no to even look at my papers when I said that they were related to visa documents ( sounded little bit phobic to legal none-residents, said notary person don't do immigration documents). Closing my account with this bank. Btw, I went to nearby chase, not only they checked my papers but gave me what I needed.
