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December 2023 by Natalie M
I am never a fan of banks being bought out because it seems that customer service always declines when this happens. This has not been the case at all with Fernando. I have worked with Fernando since 2016 (from opening my business account to changing things over from BB&T to Truist to now helping my husband from abroad open his accounts when he transitioned to USA). Fernando has been SO helpful with ANY issues I have run into. When he makes appointments with me via phone call, he calls on the dot EVERY SINGLE TIME. He is the most professional person I have ever dealt with at any bank. Always kind, professional, reliable and soft spoken even when I or my husband run into something frustrating. I cannot say enough good things about him!
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September 2022 by Mike Young
Was with BB&T. Truist bought them out some time ago. Didn't realize they charged a monthly fee and it put my account into a negative balance. They then charged me $30 for a charge off fee. Not good business. The monthly fee is only $5/month and then they charge me $30 on top of that fee because I was in a negative balance due to the monthly fee.
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November 2021 by Lorena Garcia
Everytime I come to withdraw money, they always tell me that they do not have enough money to give me what I need because they "do not have access to the vault on weekends" That is not my problem. Chase doesn't seem to have this issue, so I will be switching to them. I'm tired of always having to struggle with this bank for every little thing. And customer service is horrible.
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June 2021 by Luis H
I always have a positive experience every time I drop by.
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June 2021 by Joseph
Banks are slow this people give a real definition to what slow is ! ! Come with plenty of time !
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December 2020 by Jared Davis
The worst branch i have ever dealt with. The clerk Sauna (older lady) didn't recognize me for standing in front of the desk for 5mins. When I pulled out money she didn't count it. Did not run it through the machine to verify. She just gave me the cash & said you can count it. Then proceeded on to do something else & answer a phone call. Never had any bank not verify the amount being withdrew nor not count in front of me for cameras to see as well. Very poor service
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April 2020 by heather wiseman
Love coming to this bank, they are always so friendly especially Kim and Amir the tellers, always make me smile...
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February 2020 by John Capell
A failing bank that is changing its name... The employees are incompetent and the manager is at another bank. Make sure and ask Amir to help you if you want to accomplish nothing
