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October 2024 by Joe Rozsa
I would give PNC Bank zero stars if that were an option. Not because of the people who work at this branch as I genuinely believe they just get no support and no answers from a completely incompetent disaster of a corporate bank. Their phone support is a joke, website perhaps the worst financial institution website I have ever seen, and all the way up to the executive level, not one person seems to be accountable for anything. I had an account that they screwed up and then were not able to fix, so I had to open a new account. Then made a deposit that is required by law to have the funds available next business day, bank manager gave her word that it would be available next business day... and that was 4 business days ago. Nobody can tell me anything about where my money is. Nobody returns calls. Nobody owns fixing their mess. Avoid this bank like it was giving out the plague with every checking account. Run, don't walk to literally ANY other financial institution. I will be closing my account the minute they find my money (as scary as that thought sounds) and I withdraw every penny. Also filing complaints with the agencies that regulate them.
Update: After stating that I wasted over 30 HOURS on the phone with PNC employees last week, they respond to this review asking me to reach out. No. I'm it reaching out. You had opportunities to fix the mistake and did not. Their 'Chief Customer Officer' reached out to tell me the issue was resolved (finally), but didn't even offer an apology when given an easy opportunity to do so.
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September 2024 by C Dyer
Valerie Z was so helpful. She went above and beyond to help my husband and I. She was able to dig into past accounts and resolve an issue for us.
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August 2024 by Thieo Toribio
This was an amazing place to go! I was treated by Jonathan who was extremely helpful! He was able to direct me to a representative in regard to a new account! And was able to help me with any questions I had! Thank you for your help!!
Bennett was also an excellent help in regard to setting everything up! He explained everything to me in a clear and concise way, and got everything done in just a couple of minutes! Thank you again!
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April 2024 by Obed Jeanfelix
If you black and you are a immigrants don't go to there you will be automatically discriminate and don't any get service.
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December 2023 by Manoj Samtani
Shirley is amazing!! She helped me get my refund check back from a glitch on the web banking system when they charged my account twice for my auto loan. She really cared and was very sweet. Thank you again Shirley!!
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November 2023 by American Slot Tours
I was definitely discriminated at this branch. I the employee Shirley was very rude and patronizing towards me. I was ignored initially then she helped a white man who came in behind me smiling and laughing with him. They treated me like I was a beggar on the street and acted as if they were CSI undergoing an investigation in order to cash my cashier's check that was drawn from this very bank. They did a thorough check 3 times even asking me what I did to get this check as if it were stolen.
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October 2023 by Blanca Vazquez
Bank is not open when they say they are.
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September 2023 by Eddy Orta
Hopefully someone makes some serious changes and from it sounds like they need to start with management !! I had to go in the bank to make a what I thought was a SIMPLE withdrawal . Since I lost my card about a week ago I've been having to go and withdraw money .. well sadly I was close to this location ..I PROMISE that if this is the only location left I'll transfer banks .. someone forgot to mention to the employees there that part of customer service is to greet people when they come in .. sadly that didn't happen when I walked up to the teller I asked him for a withdrawal slip . He handed it to me I filled it out and gave him my id like I've been doing at other banks .. WELL APPARENTLY THATS NOT THAT SIMPLE AT THIS LOCATION.. the teller then asked me for three forms of I'd I thought it was funny because I then responded I lost my bank card and you have my TEXAS / GOVERNMENT ID INFRONT OF YOU THAT HAS ALL MY CURRENT AND VALID INFORMATION .. HE THEN STATES WELL LET ME ASK MY MANAGER IF SHE RECOGNIZES YOU.. (LOL) sorry but yes that was funny simply because all I was withdrawal was $15.00 I then told him she's not going to recognize me why she should she ive never been here.. he stated will thats the only way i can make a withdrawal.. what's funny about this about six months ago i deposit a check for 60 thousand dollars and they didn't ask me this much information.. I guess the only way you'll make a withdrawal is if you know the manager ! Idk guys maybe it's time to change banks .. but for anyone that's reading this make the drive to the Congress and slaughter location they have a gentleman named Jerry I believe you get the opportunity to deal with him and you'll never go to a different location..sorry not sorry hope they make changes at that store soon
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April 2023 by Mary Hupe
Most dysfunctional bank on the planet. Bbva was great
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March 2023 by Rodolfo Rios
Bad experienceI make deposits frequently and it is the second time they put my deposits on hold because they say I look suspiciousIt seems racism on the part of the person who attends me
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May 2022 by Eddie Canizales
This location needs some TLC.One visit when i side was closed, atm wasn't working. Another visit I wanted to come inside but lines up the wazooo, Most recent visit I came thru drive thru and customer service was not good. Rang button for service but none of the 3 workers came or said anything for 3mins. Rang again and man helped without any friendly demeanor. After making my deposit, "thank you," "anything else I can help you with today," "have a good day" etc. Just "receipts on the way."
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April 2022 by Alex Rosas
Walked in and was not greeted. Did my deposit. Then asked to see a banker and waited 25 minutes and no one approached me to offer assistance. No one else was waiting for a banker.
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March 2022 by Indya Flanagan
Shirley the manager helped me get a withdrawal when I had lost my wallet with all my cards and ID she really saved me !!! Thank you Shirley
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February 2022 by Eric Medina
Worst bank i ever had. Never open. Atm took my card so many times. Atm never work's. Closing my account.
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November 2021 by Matt Myers
So Bbva just transferred to PNC bank. They said the transfer would be simple. Well I couldn’t see my personal account for 3 weeks! I had to go in to do a transfer which I normally did on my phone. Finally have access after several in shop visits/phone calls. I plan on leaving soon. Unacceptable.
