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January 2024 by Jillian Ramirez
The employees at this location have always been sweet and welcoming. I was turned away at the shoal creek location and then happily welcomed at this Cameron rd location by Diego. Very grateful for the service here.
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December 2023 by Richard Hale
I have been doing business with PNC when it was Compass Bank. I’m very disappointed in their customer service and will be changing banks soon. There is a local number for the bank but you can never get anyone to answer.
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September 2023 by Eduardo Garcia
I understand now why this branch has such terrible reviews. I went to close a deceased relative's account, and was asked for my ID and asked to wait. Waited 15 minutes while people ran around doing everything but acknowledging me or letting me know I'll be attended to soon.I don't mind waiting, I get people are busy, but seeing a customer in the lobby and not letting them know they're with someone else, or just got to finish one thing, anything. It's customer service 101.I left and went to another bank that had to be closed, and I was in and out in 10 minutes. I was actually treated like a person, given condolences and everything! Imagine that...I bank here too, and I've got half a mind to find myself a new bank.
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June 2023 by Mimi C.
IMPOSSIBLE TO DO A WIRE TRANSFER! You'll log into your PNC account, go through 5 pages of entering info. On the last page, it'll say "call us at this number" (which is only open a limited time during the day). You call, press ten prompts and they say "oh we don't do wire transfers here, you need to go into a branch."
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May 2023 by Johnny Z. G.
This is the worst bank I've ever had in my entire life (and I've had quite a few). Compass was bought out by them about a year and a half ago and since it has been nothing but hassles and problems. 3 months to get a new "PNC" debit card, multiple mailing issues with cancelling my Compass debit card and getting one of the three they sent me activated. Compass wasn't great, the only reason I joined them was that they used to offer free ATM use, once they ended that practice I stayed just out of not wanting to deal with any of the other bank's bs or having them open multiple credit cards for me with out me asking.Compass even lasted through the bank bail outs, and then BOOM, here come these Eagle phan idiots who won't let you see your account balance when you need it (weekend nights). I get that normal people might be asleep Friday and Saturday nights, but for those of us that are still living our lives we need to see what we're able to spend. Ffs.
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February 2023 by Arianna McDonald
If it was possible to give them 0 stars I honestly would. Service here is TERRIBLE. They never seem to have enough tellers for the amount of business they get. No one answers the phone and there are 2 numbers listed for the location. I came in a week ago to get a debit card .. the card machine broke I had to come in the next week and I’ve been waiting over an hour to simply get a new debit card
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January 2023 by Robert Eyers
Terrible. They have lied to me for the last two weeks saying they are processing my request. I've spent hours on the phone, they are holding up my business by failing to close an account that has never been used. Should be ashamed.
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December 2022 by J Capps
Worst PNC ever! There were 4 girls inside, 1 drive through lane open and only 1 girl doing all the transactions from the lobby and the drive thru. The other girls were just sitting there talking. I literally waited 30 minutes at the window to just cash a check, and no one in front of me. This branch is absolutely horrible!
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December 2022 by Alexander Fox
I did not have any issues at this place. Everyone was nice and cordial. Got everything I needed for personal and business.
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July 2022 by Shaniya Gee
On top of the employees not knowing how to do their job or even taking out the time to learn how to do their job my account seems to be consistently overdrafted when that's never been a thing I don't even have overdraft protection but it takes them almost 5 days to take out transactions out of my account.
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May 2022 by Kelly McMahan
On a recent trip to the bank, their notary invalidated a legal document by crossing out essential items. I called the next day to discuss the issue, but they didn't answer the phone. I was on hold for over an hour and finally hung up b/c I had other things to do. I understand being busy but get an answering service! This place has no regard for their customers. Go somewhere else.
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March 2022 by LaCole Foots
It’s not just that they don’t care about you as a customer, they neither care nor are particularly good at their jobs. They’re very quick to say they don’t know how to do something and leave it at that. I’ve had to call the corporate office while in the bank and had them problem solve together. The ignorance seems intentional and the indifference is maddening.
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January 2022 by Rick D
Great customer service .Fast ...no line when i go.Staff 100%Better then BFA
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January 2022 by F L.
PNC Bank both lied to me and stole my money. Not recommended. Did ffffccffcggvccccvvv
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December 2021 by Ashwin Lucas
Went there for a notary. Not only did they not have a notary in house. They wouldn’t follow up with any other branches to see if they’d had a notary readily available. Poor customer service on multiple fronts.
