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August 2025 by Nick Z
*Update July 2025* Decided to try one more time, and now every familiar face is gone?? they cant even keep good help at the branch. Glad I left and went to Frost!!!
Original review:
every single time I go to this location a banker is unavailable. If I drive up, not available. Make an appointment: NOT AVAILABLE. Why???? Either fix the staffing, hire more people, or close it down!! I left Bank of America down the street for this problem. I thought PNC was going to have better service. Typically atleast with the people working the counter or drive up, it is better. but why is it so hard to get to a banker???? I do not understand. I will be taking my large accounts elsewhere again! this is just an insane way of doing business. New Frost opened up down the street, went there today and was able to sit right down with a bank rep. They have their act together!!! PNC 4 points needs some serious fixing on the banking rep availability side of things!!!
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July 2025 by marsha lefkof
Dora Turek, manager of PNC on 620 at 4 points, and her assistant Amber, were very helpful to us in resolving an issue with PNC.
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July 2025 by L2 Productions
This review is for the branch manager Dora Turek, NOT the company. PNC as an organization and paticularly this branch have issues. I was a happy Compass Bank/BBVA customer for 20+ years. Ever since Pnc bought out BBVA it’s been kind of a nightmare. The Pnc CIO should be fired. Their systems are trash. There are always issues with the mobile app, and every time I go into the branch to get something done it takes a ridiculous amount of time for their staff to do things because the systems are so cumbersome and slow. As a company Their processes and policies are ridiculous at times and they place no value whatsoever on a personal relationship with a customer. Everybody is just a number. Furthermore they are grossly understaffed at the Four Points branch. On Tuesday This week I walked into the branch to initiate 4 international wire transfers and to open up a new bank account for a business I just started. It is now Saturday afternoon And after five visits to the Four Points branch and finally a visit to their Anderson Mill branch here on Saturday and after nearly 6 hours of total time elapsed in the bank I have finally gotten the four wire transfers processed and my new bank account open! This was primarily due to the staffing issues and the fact that these poor folks in the Four Points branch were drinking from a fire hose and literally just did not have enough time in a day to adequately serve customers. It’s also related to their systems and processes which again are very slow and cumbersome.
All of that said the company is lucky to have some really great people who are doing the very best they can despite extremely challenging circumstances. I single Dora Turek there at the Four Points branch who is having to do the work of four people by herself. She’s doing it with a brave face and a good attitude and is going above and beyond to try to take care of everybody including me. She helped me get those four wires out the door in between dozens of other customers that she was trying to take care of. She also walked the paperwork and process through on getting my new account set up. She felt so badly that we were not able to get it done by the end of the business day on Friday that she actually came into one of the branches at Anderson Mill that happened to be open on a Saturday morning to finish up the process for me and get that account opened. My Hat is off to her again for going above and beyond!
I will also say that Amber at the Four Points branch is fantastic and has a great And friendly attitude at all times again despite being completely overwhelmed and overworked. Finally there is Deanne who normally works at the Lagovista branch but who has been coming into the Four Points and Anderson Mill locations to try to pick up the slack again due to the woefully inadequate staffing. Once again this is an individual who is just fantastic with a great attitude and friendly demeanor. I hope the managers for these folks and Pnc as a company recognizes that they have individuals like these folks who are literally keeping customers like me from walking away and going to another bank. I’ve been so frustrated so many times since Pnc bought out BBVA I have been on the verge of closing all accounts and moving to a different Bank on several occasions. The only reason I have not fired Pnc is due to the efforts of people like this at the branch level who are trying So hard and have been so great despite crazy challenges and the the mess of a company they work for.
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October 2023 by Jana Rene
Eric is an angel. Everyone is short staffed so obviously there's going to be comments about waits. I've gone into this location multiple times and I never have had to wait and they're always very kind and helpful. Eric is the best though! Thank you sir! God bless,peace maker!
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December 2022 by seriouslyysuz
The people working here are the best. Always smiling, always willing to go out of their way to help.. Good job guys ??
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March 2022 by Princess Adventures
On hold for 45 minutes so far….nobody picking up. Can’t get much worse.
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January 2022 by Charles Park
I was the only customer in the bank and there were 4 workers complaining about the bank for 15 minutes. I finally asked how long I had to wait and one of them decided to help me. And they didn’t know what number they needed to call so I waited some more until they finally figured it out.
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November 2021 by Elisa Paz
Worst bank would not recommend. Hidden fees! Be careful
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November 2021 by Bill Hawk
Customer support via telephone is literally non-existent, after navigating a Byzantine voice menu to select the option to talk to a rep, and holding 20 minutes for the privilege, the phone just rings and rings and rings. These people are not in the banking business in the 21st, regardless of what their ads say. Negative stars need to be an option.
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February 2021 by Tom B.
The branch is so welcoming and pays attention to details. Amanda, Blanca and Ruby always help me when I come in. Thank you for all of your help Love this location! It's close to everything and located right by the HEB
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September 2020 by Bryce Byrd
Who shuts down a checking account for fraudulent charges and then doesn’t even issue a temporary debit card. I’m glad you got my back but when I become totally reliant upon you guys now to have money in my hands, that infuriating. I get covid affecting business hours, but when I can’t even pull money out of my account for a WHOLE WEEKEND, when I can barely even feed myself and my dog as it is, “You could’ve pulled it out yesterday on Friday” is what a “customer service” rep told me. Why thank you. I’m taking my business elsewhere. I’ve never ran into so many issues with a bank in just a year period. Not even just myself, my whole family too. Save your time and stress and get with a credit union. Worst bank I’ve ever banked with.
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July 2020 by Terry O.
I've been a customer for over 17 years both at a personal level and with several business accounts. On top of normal transactional accounts, I've done home mortgages and business lines of credit along with numerous other products they constantly are pushing on me.One thing that is consistent with this bank is that they will ALWAYS over promise and under deliver. To the point that it feels like they're blatantly lying to me with every discussion. Forget having an account manager as the bank turnover rate is so high that every 60 days it seems I get a new person assigned to manage my accounts.Dealing with their them for this long has been like death by a 1000 paper cuts. Everything with them is difficult, slow and never turns out how they say it will regardless of how much money you have in your account. If your balance is low, don't expect any help from them whatsoever. If your balance is high, expect them to nag you nonstop about more products and services that will ultimately disappoint and not turn out as promised.They are giving Wells Fargo still competition for the worst bank in the USA. Heck, they're not even a US bank, they're owned by a bigger bank in Spain. I'm moving all 12 of my accounts over to a local community bank that actually cares about its customers and can make local decisions and will actually honor the commitments they make.
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February 2020 by Jacquelyn L.
I love that Bbva compass does not have any monthly fees nor auto draft requirements. The in branch customer service is pretty great my favorite individual is Blanca. She goes above and beyond to solve your bank needs even when it's not her expertise. If she doesn't know the answer she will surely point you in the best direction to the individual in the branch that can better assist you. If the BBVA compass 1800 was on top of their game then I would definitely give them 5 stars. I did have an incident where the ATM ate close to $300 of mine and it took two weeks to even get the money temporarily released. Thus being said, if you don't need to use the ATM don't! Also becareful with overdrafts because the bank approves the release of funds about 2 days prior if you have the money in the bank even though you were gonna use that for something else that day. You do not have a 24 hour grace period to make the deposit that day so just becareful with that.
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January 2019 by J R
I wish to location was open later than 5pm and open on Saturday's .
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September 2018 by [Frozen_wolf]
Super nice and helpful.
