-
October 2023 by Jana Rene
Eric is an angel. Everyone is short staffed so obviously there's going to be comments about waits. I've gone into this location multiple times and I never have had to wait and they're always very kind and helpful. Eric is the best though! Thank you sir! God bless,peace maker!
-
December 2022 by seriouslyysuz
The people working here are the best. Always smiling, always willing to go out of their way to help.. Good job guys ??
-
March 2022 by Princess Adventures
On hold for 45 minutes so far….nobody picking up. Can’t get much worse.
-
January 2022 by Charles Park
I was the only customer in the bank and there were 4 workers complaining about the bank for 15 minutes. I finally asked how long I had to wait and one of them decided to help me. And they didn’t know what number they needed to call so I waited some more until they finally figured it out.
-
November 2021 by Elisa Paz
Worst bank would not recommend. Hidden fees! Be careful
-
November 2021 by Bill Hawk
Customer support via telephone is literally non-existent, after navigating a Byzantine voice menu to select the option to talk to a rep, and holding 20 minutes for the privilege, the phone just rings and rings and rings. These people are not in the banking business in the 21st, regardless of what their ads say. Negative stars need to be an option.
-
February 2021 by Tom B.
The branch is so welcoming and pays attention to details. Amanda, Blanca and Ruby always help me when I come in. Thank you for all of your help Love this location! It's close to everything and located right by the HEB
-
September 2020 by Bryce Byrd
Who shuts down a checking account for fraudulent charges and then doesn’t even issue a temporary debit card. I’m glad you got my back but when I become totally reliant upon you guys now to have money in my hands, that infuriating. I get covid affecting business hours, but when I can’t even pull money out of my account for a WHOLE WEEKEND, when I can barely even feed myself and my dog as it is, “You could’ve pulled it out yesterday on Friday” is what a “customer service” rep told me. Why thank you. I’m taking my business elsewhere. I’ve never ran into so many issues with a bank in just a year period. Not even just myself, my whole family too. Save your time and stress and get with a credit union. Worst bank I’ve ever banked with.
-
July 2020 by Terry O.
I've been a customer for over 17 years both at a personal level and with several business accounts. On top of normal transactional accounts, I've done home mortgages and business lines of credit along with numerous other products they constantly are pushing on me.One thing that is consistent with this bank is that they will ALWAYS over promise and under deliver. To the point that it feels like they're blatantly lying to me with every discussion. Forget having an account manager as the bank turnover rate is so high that every 60 days it seems I get a new person assigned to manage my accounts.Dealing with their them for this long has been like death by a 1000 paper cuts. Everything with them is difficult, slow and never turns out how they say it will regardless of how much money you have in your account. If your balance is low, don't expect any help from them whatsoever. If your balance is high, expect them to nag you nonstop about more products and services that will ultimately disappoint and not turn out as promised.They are giving Wells Fargo still competition for the worst bank in the USA. Heck, they're not even a US bank, they're owned by a bigger bank in Spain. I'm moving all 12 of my accounts over to a local community bank that actually cares about its customers and can make local decisions and will actually honor the commitments they make.
-
February 2020 by Jacquelyn L.
I love that Bbva compass does not have any monthly fees nor auto draft requirements. The in branch customer service is pretty great my favorite individual is Blanca. She goes above and beyond to solve your bank needs even when it's not her expertise. If she doesn't know the answer she will surely point you in the best direction to the individual in the branch that can better assist you. If the BBVA compass 1800 was on top of their game then I would definitely give them 5 stars. I did have an incident where the ATM ate close to $300 of mine and it took two weeks to even get the money temporarily released. Thus being said, if you don't need to use the ATM don't! Also becareful with overdrafts because the bank approves the release of funds about 2 days prior if you have the money in the bank even though you were gonna use that for something else that day. You do not have a 24 hour grace period to make the deposit that day so just becareful with that.
-
January 2019 by J R
I wish to location was open later than 5pm and open on Saturday's .
-
August 2018 by My Stff Name
These people are way behind on technology. I think this is by design in order to stack up fees on you. Expect constant nightmares if you choose to deal with this bank...expect a lighter wallet also.
-
June 2018 by Kay Belanger
The people at this particular branch went above and beyond normal customer service today.
-
June 2018 by Graciela Villarreal
Is not the place it's your customer service it the worse ever omg I hate this back hate it hate it
-
June 2018 by Martha Busch
Super nice and helpful.
