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October 2023 by 4Xprops !!!!
Well, I’m trying to support a Texas run and operate a business, but it’s very hard to do because they don’t answer the phone. They don’t return voicemails, or emails! I placed an order. It’s still sitting in there waiting for fulfillment!
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October 2023 by Jon North
They definitely have a customer service issue. Regardless of my issue, the person i spoke with was condescending and rude. When I asked how Ben Stoeger was going to make me a happy customer he replied "Ben Stoeger doesn't work here". It's no wonder people want to support big box stores with customer service reps in India. They at least train those people properly to be respectful with decent manners. It's atrocious when an American company can't even train an American with proper CS skills.Apart from that, the issue I had with my order, and the lack of going above and beyond on Ben Stoeger's part has made me a non repeat customer.
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October 2023 by Zeus93
These guys are LEGIT. They’ve always got what I need in stock and their shipping times are very good. If you need anything for competition or just parts in general don’t sleep in BSPS!
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September 2023 by Das58 (Das58)
Started making orders from BSPS in 2020 , the service has been outstanding, always been very helpful when I've had questions and one gentleman stayed on the phone with me and walked me thru measuring my waist so I could order the right size range belt , they are my first stop when need anything
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July 2023 by Roelof Barkhuizen
Hats off to the team at BSPS - Thank you Derrick / Derek? for accommodating me at such short notice, thats exactly what customer service is about and I look forward to my next purchase (later today) with your business. In my excitement I forgot to add a few items. ...lol Thanks ya'll!
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April 2023 by Dan W
Great gear and good selection of everything you could want. Placed multiple orders and shipping was always fast. What more could you ask for. Thanks again BSPS!
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April 2023 by John McCarroll
I love this place, been doing business with them for years. They have very fast shipment and quality products.
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March 2023 by rogueacosta
The fastest shipping and best customer service! If I ever need a part quickly I rely on them to get me what I need ASAP. Huge selection of the best parts and accessories. Communication is always exceptional as well which is led to my being a repeat and ongoing customer.
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March 2023 by Tom Sweeney
The only reason I don’t rate as 1 star is two previous transactions went smoothly. But, if there’s any shipping issues expect minimal support. Small purchase that was sent first class mail that been stuck in the USPS system for over a week. No response to my latest email asking for either a refund or a replacement. The most irritating part is their deflection of responsibility and lack of follow up. Well the part finally arrived, BSPS did respond stating if I would reject the delivery they would refund the purchase. Opted for UPS at a higher cost if you want to get your order in a timely fashion, BSPS did ship quickly but USPS once again dropped the ball.
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March 2023 by Stuart Green
Bought a holster from this store on a recommendation from a friend. Very pleased with both the product and the customer service.
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February 2023 by Kai Alexander
This company seems to have a customer service issue. The company listed an item and explicitly stated was compatible with my firearm multiple times. It did not. When I called them the staff I spoke to was unhelpful and obviously didn't want to talk to me. They took no accountability for the misleading product description at all. They essentially told me that if you want complete assurance that any product will work you should call first before ordering. If this is their policy it should be stated somewhere on their page, not just from the rep on the phone after the fact.After I emailed them they didn't respond to my complaints but rather forwarded my email to the company who manufactures the part. This is solves only part of the problem but they avoided contacting me again to deal with the issues that caused this issue in the first place.If they have a company policy of call before placing an order then that should be explicitly stated on the website. At least that way I, as a customer, would be forced to say "huh, guess I should have called." Second, they should do their due diligence to assure the product description is accurate. The customer rep said they copy and paste descriptions and therefore not responsible for inaccuracies. This is a great example of an avoidance of accountability, its sad to see that a companies culture would allow this to happen but I'm guessing it permeates throughout.Incredibly poor customer service, as a customer I felt that they did everything they could to ignore the issues present on their site and were quick to dump me off to some other companies customer service. These issues would have been solved had the person answering the phone known customer service 101. Someone should tell Ben Stoeger that his name is attached to a company dragging it down.Update: As you can see the response from the owner is a bland and unhelpful reply. I had already stated that the manufacturer reached out. They don't care to provide an semblance of quality customer service and obviously don't care to address the issues with the product description to prevent this issue from arising next time with another customer. Take note and avoid this company.
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January 2023 by Nick Lupacchino
Great website for lots of competition shooting gear/parts/accessories.Unfortunately order accuracy is an issue here, at least for me. At least two orders were incorrect. First one was missing an item, which they quickly fixed the mistake. 2nd one was they sent the wrong springs and I should’ve checked them right away. I bought them as spares so I didn’t realize until 8 months later they were incorrect. They were willing to accept a return but I’d have to pay shipping on the return and the replacement part.Just be sure to check your order right away.
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December 2022 by simeron Hamby
Great company!!!! These folks are amazing. I purchased a CZ Shadow 2 on Black Friday for a great deal. They unfortunately sold more of these than they had in stock. However, they followed through with their promise to provide me a pistol at the advertised price. Rare to see a company delivering as promised. Got the pistol in just over a week
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December 2022 by John Wylie Jr
Great prices, plenty of inventory and fast shipping. Glad I ordered from them.
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November 2022 by Brett Hoover
Easy to shop online, with fair and fast shipping. Great place for hard to find 2011 platform parts and accessories.
