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January 2024 by Michael Bradford (Bradford Consulting)
Josh was awesome and helpful! We were able to try on different shoe’s from their massive warehouse selection and found some perfect shoe’s for a 7’3 dude.
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December 2023 by Emily T.
Best selection for large shoes sizes. My husband has been going to them for years. We shop both online and in store when we can.
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June 2023 by Michael Griffith
I ordered a pair of shoes online that claimed to accommodate orthotic inserts. I received the shoes and they did not actually accommodate orthotic inserts. I returned the shoes through the mail. I got an email stating they are rejecting the item due to them not being in new condition. Okay? The moment you place your foot in a shoe, it is no longer new. After a couple emails back and forth, I decided to call the business. I spoke with Megan. The only solution she was offering was to send the shoes I returned back to me. I stated we need a refund or store credit. Megan stated that she didn't need to do anything. I requested to speak to someone else. She stated she would get the owner of the store to speak to me. A man, named Mark (?) Not totally sure answered. I again requested a refund or store credit. He told me that he wasn't going to do that because he wasn't going to make me feel special. Ok? Anyways, he then told me the only option was for him to mail them back to me and that I shouldn't expect him to eat the cost of shoes he can't sell, which is a lie. If you can't sell shoes, perhaps you should consider a different profession, considering this is a SHOE STORE. I stated that I want a refund or store credit and I will not be doing business with them again. He stated it did not entice him. He told me he was going to donate the shoes. I told him I was going to contact the police. Which I did file a police report and disputed the transaction with my bank.I have never in my life encountered people that do business this way. It was so surprising, considering that they claim to be a small business. I'll save myself the hassle and just shop at Amazon.
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May 2023 by Jack Jass
Such great selection! And I learned they will ship to Canada. Very friendly team that makes you feel welcome! Bought two pairs of shoes and some flip flops. I have never found my size in Canada
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February 2023 by Charles Routt
Great place for big shoes all kinds
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December 2022 by Raul S
Today, ruined a nearly perfect record of over 5 years with Big Shoes.I went to their location in Austin as a treat, and the employee that helped us never really spoke to me. We had to ask how their system worked in person after the employee stood at the register for nearly 5 minutes without speaking a word.At the end of the day I did buy a pair because I have a very large foot, but I am not sure if the customer service will bring me back in the future.
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September 2022 by laura s.
This place was amazing! With a great selection! son wears size 15 shoes and this place had his size for all the shoe he liked! everything they carry is current and fashionable and also they have utility type shoes. Come here for all your shoes I love this place.
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September 2022 by Thomas Wilkerson
Walked right in and got exactly what I needed. Been getting shoes here for several years and I've never had a bad experience.
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January 2022 by Bea Leach Hatler
This company is outstanding,I contacted Big Shoes company off the website, and I was trying to buy a pair of shoes for a homeless young adult. They were incredibly nice and helpful. Thank you for the great service.Bea Leach Hatler
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January 2022 by Kimberly DeShay
Great place to find Big Shoes for my hubs and they were very kid friendly. My kids loved meeting the chinchilla and cat.
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December 2021 by Raymond Sallows
Looked for months to find DC Basquait shoes, found Big Shoes and found a pair, fairly priced and quick shipping. Would recommend.
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December 2021 by Stephen Dolence
My wife bought me a pair of shoes. I tried them on. They didn't fit well, so we tried to return them. They won't take them back because they were worn. How am I supposed to know if they fit without wearing them, they were on my feet for 30 minutes, tops.
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August 2021 by Diana Bell
Went to Big Shoes this week to find shoes for my teenager. Not only did they have a great selection at a reasonable price, the staff is understanding and helpful. Amazing place and it looks like we will be shopping there a long time.
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July 2021 by Danielle R.
My man had been wearing the same ratty shoes for so long because he could never find shoes in his size. I found this place and convinced him to pay a visit. THEY ONLY CARRY SHOES SIZE 14+!!!! They had a super cute display and a digital inventory of everything avaliable at that moment. The sales lady was extremely sweet and accomodating helping us pick out the right sized shoes in the right color within our price range. I absolutely adore this place, i just with i knew more people who could shop here to tell about it!
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July 2021 by Diana Bell
Went to Big Shoes to find shoes for my teenager. The staff was helpful and kind, and they had a great selection of shoes at a reasonable price.
