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January 2026 by Margaret Irene
Ken was the best same as last yeat.Very easy fast and very professional with ease.
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September 2025 by Jesse Alderete
Melissa is the best! Will for sure have a returning client, she makes taxes easy to understand and encourages asking any questions I may have about my situation to better assist. First visited at a different location but will follow for the best service!!
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May 2025 by marathon girl
Every year H&R Block in Austin my advisor left. This last time after 15 messages finally reached a human who could “help” me. Total incompetent. Looked at worksheet, so wrong, a toddler could have seen the errors. Asked questions, no response. Paid huge fee (over $700) to receive revised actual return, never got it. April 14th cant reach advisor or manager of Austin office. April 15th, they left me hanging with no return to file, no returned phone call, a worksheet grossly off by over $10k. Inexcusable, unprofessional, and incompetent. Avoid Austin H&R Block Advisors.
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April 2025 by Jessica Vargas
Very kind, responsive and knowledgeable staff! The process was seamless and the app is user friendly. We will definitely use again. ☺️
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February 2025 by Rachel P
Seriously consider hiring another reception person. We were in for the 2/15 morning appointment, and was amazed by how rude he was. (Red curly hair)
He seemed annoyed to even acknowledge us when we walked in. Did not say a thing despite us waiting for 20+ min past out appointment time to let us know when we can expect to meet the advisor. Was on his phone the whole time smiling/laughing. We have been to other locations within Austin for the past few years, and he was by far the worst.
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October 2024 by Paul Orfanu
Super-outstanding experience at this location! After 20 years (in US and few in Canada) of H&R Block yearly services, this location has more than excellent service: very high professionalism, knowledge, promptitude, care, patience, thoroughness, positivity, friendliness, very customized experience with follow-ups, finding availability etc.
To mention the tax advisor Sarvjit, who went the "super-extra-mile" to show extreme care, knowledge, patience, high thoroughness, friendliness, positivity. flexibility, promptitude, working after hours to my very complicated tax return with many US (1099-s, Ww etc) and also International tax forms, while keeping me informed and patiently explaining all the items, presenting them very professionally, clearly, patiently, on-time.
To also mention the other staff briefly working with in the past, Runji (level 6), the office manager, also the office admin, all very professional, prompt, knowledgeable, thorough, caring etc.
I strongly recommend this location, not only for Austin, but for my entire geographical experience!
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October 2024 by Bill Cohn
Because Susan Olguin rocks every year!
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August 2024 by Michelle Lozano
Kathryn did a great job helping me take care of business. Very professional, quick and courteous!
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June 2024 by Israel Martinez
They don’t show up to the appointments.
I had two cancellations back to back because their advisors didn’t show up to the office. Meanwhile I had to reorganize my day every time.
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June 2024 by Joe Royer
Not what they used to be. 3 stars instead of 2 because Susan still does an amazing job. It is becoming increasingly difficult to get on the schedule, the advisors are clearly overworked, the online response times are beyond unacceptable. I love working with Susan and if she left to work for another company I would be her first customer at the new place.
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April 2024 by Andrew Causey
Always have provided excellent service and reliable advice over the many years we have used Block Advisors.
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February 2024 by Misty Calhoun
Quick, friendly, precise. Been going for years.
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February 2024 by Roger Pfluger
Through the years, the staff have worked my taxes without ever a problem. They answered any questions I had and indicated what to expect on next year's taxes. Would recommend H&R Block to anyone.
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November 2023 by Hugo Humberto Garcia Gudino
Excellent service, guidance and professionalism
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November 2023 by Silas Medina
Susan is great
