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December 2023 by Lolita R.
Outstanding service! Superior products available without all the gross chemicals. It's really great to have a place to rely on for quality products and quality service!
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December 2023 by Dana R.
I had a great experience tonight at Blue Mercury. I arrived at literally 6:58 and had 2 minutes before closing. Abi helped me find what I needed, and was incredibly helpful, kind and patient. She had great suggestions and honestly made my night! Great customer service!!
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October 2023 by ToUyen N.
I had the best experience on my recent visit to Bluermercury. I received a personalized one-on-one consultation from Caitlin. I tried on different permanent lipsticks from Jane Iredale and found a color I liked and purchased. I also bought with a new lip balm that I love. I was looking for a new parfum and tried on different scents. Caitlin is knowledgeable and listened to my needs; she knew exactly which products to recommend. I was also looking for a new eye balm Caitlin also gave me samples of two to try on at home and compare. Along with my purchase, I received numerous other sample products as well. This was my first time in Bluemercury and I'm so glad I stopped in! I will certainly be back
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June 2023 by Courteney D.
Abigail was so so helpful in getting me what I was looking for, great recommendations and so welcoming! She said she recently started I hope she stays for awhile - some associates can have an aloof attitude and she's the opposite and so helpful- selection is improving there too
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May 2023 by A. Broderick
One of my favorite stores in Austin and in California. Although my budget doesn't allow me to go as often as I'd like, I will continue to support this business whenever possible! The products are lovely and the people are what keep me loyal.The staff at the Irvine CA location were beyond incredible, as they strove to ease my sister's chemo related symptoms with true compassion and genuine concern. I will forever be a grateful customer.Each location I've visited carries unique products, backed by knowledgeable and courteous staff. Bluemercury is amazing!
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May 2022 by G. K.
Heather Rooney. One star for gossiping about customers and making disparaging remarks before pointing them out to coworkers.
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March 2022 by Elizabeth Nguyen
Kastor was extremely helpful, knowledgeable and friendly. He explained all the different products to me in a way I could fully understand. He was SO patient with me, all my skin issues and everything I had going on including product returns. Heather is also very friendly and helpful. If you're looking for great skincare and a helpful staff, this is the place to go!
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January 2022 by Wendy Truman
Beautiful looking store, pleasant associates.
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September 2021 by Joanna GF
I went to the Blue Mercury Arboretum location. I was immediately greeted by Nick and Carly. The customer service was excellent and these two representatives helped me tremendously. I always enjoyed shopping at Blue Mercury, but this location has to be one of my favorites! They have many brands to choose from, and the store is clean and well stocked. I can always shop online, but nothing can beat trying out the testers first and this is why I choose to always shop in person.
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June 2021 by Heather R.
My friends, family & I just LOVE Bluemercury but love the Manager Heather especially at this location. She is super knowledgeable about every product in the store, very very helpful & friendly and always makes us feel right at home each time we shop here!
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May 2021 by Tracy G.
Outstanding selection and great location, so easy to access in the Arboretum! Heather is phenomenal, making every visit feel tailored to my every need.... in the world we live customer service has unfortunately fallen, not so with Heather at Bluemercury. If you don't believe me, go see her!
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April 2021 by E T
I came there hoping to find a new perfume. The sale associate offered assistance and briefed on 3 brands they have to offer. I looked forward the process, however, i must say it wasn’t easy. Somehow, wearing mask while smelling different perfumes just doesn’t work. Unless, maybe, its that knocking out NYC-designer-name-i-dont-remember line i was told is the best seller. Interesting choice, ATX! But i did my best, kept the mask on and lifted to smell the stripe. At sine point one of the sale associates made a comment that i should be able to smell without doing so. I guess, i could ask her to demonstrate, but i didn’t. I also didn’t appreciate her suggestion and find it brainless.Although there shouldn’t be a reason, i walked out of the store with a sense of relief. Talking later with my husband, who also was there and walked out even earlier, brought up a realization that we didn’t felt welcomed. Sadly, i have to say its just one of those places with a posh attitude.They can have it.
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March 2021 by DL Anderson
I discovered Bluemercury about two years ago so this review is quite overdue. I love the products and the staff; the location is great. Heather R. garners a big shout out for her priority to understand your skincare needs and make great recommendations. What takes me up to an hour in other competition takes me 1/2 or less and I am always happy with my purchase. They carry Osea which is hard to find in Austin and I love the M-61 line. Highly recommended!
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February 2021 by Jennifer E.
I really like shopping at Bluemercury, I drive to this specific location because they have Skin Ceuticals and Ryan the salesperson is very helpful and always pleasant, he suggests products that work well with my skin type and takes the time to explain the products and how they work. If you are in the Arboretum area I suggest you stop in and shop, they have a great selection of skin care, hair care, candles, nail polish, and other high end beauty products.
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December 2020 by Nick S
I exclusively shop here for my wife. She is so happy and cheap, and is willing to buy their brands (Virtue) which says something! Thank you thank you for helping me Carly. Christmas, done!This place is outstanding. It’s worth checking out as they have AMAZING products.
