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April 2024 by Peter Alperin
Esme was fantastic. Helped me find a great suit for upcoming events. She was helpful and efficient.
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January 2024 by Cody Sanders
Esme and Spencer were fantastic. They both helped with a complete rebuild of my wardrobe and were patient throughout the whole process. Esme continually offered style options and feedback in a way I’ve never experienced with retail shopping. The fit, quality and style at Bonobos is simply unmatched, and the service makes me a lifelong customer. 10/10.
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October 2023 by Max Leger
Great experience with Nathan at the Austin store! Very helpful.
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September 2023 by Gene Guindon
Had a great shopping experience with the team at Bonobos on 2nd in Austin TX. While on vacation from Canada, we walked by and the window display caught our attention and knew we had to check it out. We were welcomed by two gents and started checking the place out. Nathan and Derek were excellent at making us comfortable and finding us items that suited our wishes.They made arrangements for us to ship all of our items back to our home so when we arrived home from our Austinvacation we had some fresh items for our wardrobe. We have a suit to order within then next few weeks.Thanks guys! Gene and OskarWearing my new blue shirt ?
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August 2023 by Justin Wendling
Both Derek and Nathan were amazing in helping me pick out items for the summer. In addition, I made some errors on what I thought were missing items from the shipment but they patiently and quickly helped me with my returns and adjustments to the order! Thank You!
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June 2023 by John Adams
We worked with Theo last weekend and he was awesome. Best shopping experience I've ever had. Highly recommend!
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March 2023 by Ridge Cavender
Ordered a suit online and the jacket was a little too tight. Came into the shop in downtown Austin and Derek helped me find the right fit. He was super knowledgeable and professional which made for a great experience! This location is my new go-to for Bonobos in Austin!
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January 2023 by K S.
Not happy about the whole "try on in store, ship to you" concept. Stopped by to get something to wear for tonight, and was advised about the different templates they have and the salesperson blew right past the "we don't actually have anything in store". Basically, waste of time.
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January 2023 by Zeke Holiman
Nathan was super helpful and accommodating. I usually order online but it’s nice to be everything at a proper fit. Great service at this location.
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January 2023 by Joe Knott
Nathan was super helpful and explained how their sizing works in different pants. I was able to make a purchase and get the correct length and color delivered after figuring out the fit. Great experience at bonobos!
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January 2023 by Erec Hillis
I've had a really good experience working with Derek and Theo at the 2nd St location. I needed someone who would be patient and take some time to help me get the right fit and talk through styles, colors, etc. Not only were they thorough but they seemed to genuinely enjoy the process, which helped me enjoy it. This is easily the best clothes shopping experience I've had.
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November 2022 by Real Local User
Great store, good selection, and clean. Awesome service from Nathan. He took the time to explain sizes/cuts/collections and bring out several options. Was also in general very pleasant and polite, thank you!
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October 2022 by Bryson Randall
Bottom Line Up Front: Before you buy, go see the experts at Bonobos. Best clothing experience I have ever had. Period.Who I am:Hybrid Athlete.-180 lbs, >10% BF by BODPOD MeasureFairly Large Build Up-Top.-42” Chest, 34” Sleeve, 16” NeckNo cakes or calfs - skipped leg day-31X30 (Tailored)I placed an order with Bonobos online, only to receive a note from Theo (this Guideshop’s manager) informing me that my order was canceled due to a logistical error made on behalf of the main website. I was a little bummed, but Theo went above and beyond (huge understatement) to make up for Bonobos’ blunder. Not only did he help me find a different pair of pants, but also expedited the shipping for free. Adding to this already wonderful service, Theo continued to converse with me over email (he even offered to call me personally) about some stylistic questions I had. Please understand that I am a complete novice when it comes to fashion, working with a blank canvas for a wardrobe. Theo continued to answer email after email I sent him, to the point where I finally said, “I just need to meet with you.”Theo helped me sign up for a Guidshop fitting, something one can readily do via the website, and I just finished the experience.This was the best experience I have ever had shopping for cloths. Period. Not only was my interaction with Theo sublime (felt like a friend, more than a salesman), his entire team was helpful and candid (something we all need when shopping for cloths). When Theo said, “No, I don’t like those on you,” I knew I was in the right spot to buy attire.The Guideshop experience did not feel like a sales pitch or an overwhelming event with hyper attentive workers, it was a professional courtesy offered by a team of experts.I will never buy cloths, from any line, unless they can match/beat what Theo and his team provide me today. The service I received today cannot even be replicated in a fine dining restaurant. That said…Go see the experts before you buy.Theo is the freaking man.
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September 2022 by Jack Reeves
I've been using Bonobos for years, but the service at this location stands out. I placed a large order before an international trip and the package went missing; the manager (Theo) was very helpful in getting a second order shipped directly to the store in time for my trip. (Thankfully it turned out the package had gone to a neighbor and I ultimately got the first one without needing to pick up the duplicate). So not only do I love the clothes, but the purchasing process and support couldn't be easier.
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July 2022 by Brian Strickler
Great experiences with Bonobos on 2nd street. Chris called me out of the blue to explain why a delivery was cancelled, and he rushed my order to fix the situation. Their business model does require some wait time, but the clothes are good quality and fashionable while their service is top tier too. Highly recommend.
