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November 2023 by Anthony Saab
First time shopping at the Bonobos, and oh man what a great shopping experience! I usually have a hard time finding the right fit for clothes but Bonobos made it super easy! The clothing is relatively affordable and high quality! Special thanks to Mr. Cody Lykins for being the best salesman and helping me finding what I needed and making it a seemless process. He deserves a promotion! Honestly best I’ve ever had shopping, thanks to Cody’s exceptional service!
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September 2023 by Jeremy K.
These folks are stellar. Anyone you work with here you'll be more than satisfied. Once you make a purchase your size is kept on file so you can continue to get more and more "tailored" based on your body type. However, in store they'll have several options for you to try on to get lasered in from the start.
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September 2023 by Shehzad Ali
I typically shop on the Bonobos website, but visiting the guideshop was an incredible experience. Helania took the time to understand what I was looking for and helped me find the right pieces. It was great having some help finding the right fit for key wardrobe pieces.
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September 2023 by Maxwell Aranson
I went to Bonobos with my partner and our roommate to refresh my professional looks. Found some nice Oxford shirts and chinos. Helaina was incredibly helpful, attentive, and provided great advice on selecting the right size and fits. She made the experience so seamless and easy! She helped my roommate pick the right shirt as well. Excellent service!
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August 2023 by Sahan Alva
I had a great shopping experience at this store. Helaina was amazing. She explained the entire process, asked the right questions to understand my style. I am so glad I found the right colors and fit.
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August 2023 by Matt Williams
Very helpful staff. Try on the different fits of pants to nail down the one perfect for you, then order your pairs. You don't actually walk out with merchandise at this store.
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August 2023 by J L.
Had a great experience with this place. Suit shopping can be daunting for a guy like me who doesn't buy or own much formal wear. The customer service was attentive without being pushy or salesy. The product line is modern and stylish...these ain't your grandpa's suits. Andie helped me narrow down my choices and gave guidance about how things should fit. For me, Bonobos was all-around head and shoulders above the standard department store or "suit warehouse" type of place.
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July 2023 by Zaid Gallo
Shout out to Andie who helped set me up with the flyest new wardrobe. Really great clothes here and unforgettable customer service!
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July 2023 by Yousup Lee
Was eyeing a pair of jeans on the website on final sale, but hesitated since final sale items weren't returnable. So I went into the store and tried on some sizes, and realized that what I was eyeing on the website wasn't what I was looking for. So I was glad I didn't order it, but then the person helping me out, Helaina, suggested a size & style after I explained to her what I was looking for, and after getting it delivered today, it turns out it was exactly what I had hoped!TLDR: if you're unsure about something online, go try stuff on at the store and the person helping you in-store might even make some clutch suggestions that help you find what you're looking for
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July 2023 by Carlos Garcia
First time shopping at a Bonobos store in person after browsing (and feeling intimidated by) their online storefront. As soon as I walked in, Helaina listened as I explained I was looking for dress pants for an event next month. She heard what my needs were and showed me a few different styles and sizes of pants. Once I found the right sizing and fit, everything fell into place. Great customer service!
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June 2023 by Alex Dubov
Came in the week before a couple back-to-back weddings looking for some new looks for welcome drinks + summer ceremonies. Helaina asked me a few questions to get a sense of my style and the types of weddings. After that we were off and running trying on tons of looks.She was so helpful in teaching me how certain colors and patterns work well together and getting all the right measurements and fits. We picked out several options that can be used interchangeably and with other things in my closet.The process was quick and the order arrived on my doorstep in a couple days. I received several compliments during the weddings and I owe a huge thank you to Helaina and the Bonobos team.
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June 2023 by Jeremy Anderson
Coming from a guy with a tough to fit body shape, this experience tops all others. From the moment I walked in Helaina was incredible. Knowledgeable and patient but never pushy. About an hour later, I left excited for my new products to arrive, knowing I won't be going anywhere else in the future. A massive thank you to Helaina, a consummate professional and overall wonderful person to be around.
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June 2023 by Steve Peace
I am not a fashion expert and my son recommended Bonobos. While visiting Austin, I decided to go into the store and Helaina Oerter helped me immensely. She answered all of my questions and thoughtfully explained the different fits. She was super friendly and truly wanted to help and not push the product. I would highly recommend Helaina and any of the other guideshop personnel. It is a great service and well worth the in person visit.
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June 2023 by Daniel Jordan
I had a pair of slacks that were purchased last year from another store and slacks weren’t able to be exchanged although noticeable defects. I love the brand and have many pairs. Customer service was lacking.
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April 2023 by Michael Fox
I am not a good shopper. I find it difficult to get the right fit, to keep up with the latest & greatest, and to meet life's needs from everyday to formal.Andie & the Bonobos team are the BEST. They make it easy! We are so thankful and have loved shopping here since opening.
