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January 2024 by Jason Robertson
Awesome staff and a great store manager. Took a hat I bought online to them and Abel was amazing at shaping it and getting it to look amazing.
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January 2024 by Jorge Melendez
Evil.I ordered some boots that would arrive at the store. Until now they have not arrived and have not given me a favorable response.It's been going on for 2 months, I ask for some information and no one there gives me an answer.
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January 2024 by Anthony Moore
Just want to give a business credit when it’s due. Spoke to the manager about a flaw I had in a piece of merchandise I purchased and he was definitely understanding and helped me out without a doubt. Staff is always amazing as well and always helpful.
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January 2024 by Dayyvenn Valentine
Nice service and great vibe.
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January 2024 by Betty Munoz
Loved it
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December 2023 by Kenny Gruber
Real men wear boots and so do beautiful women!!! This store has all your boots and chlothes to make you look great!!
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November 2023 by Michael Tolle
Friendly staff Helped me find the right pair of twisted X shoes.Now a ton of fancy hats/boots are on my wish list...
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November 2023 by David DeBalko (DD)
Super friendly staff. Great selection. Love me some Ostrich!
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October 2023 by Armando Rosas ..
No comprar en está tienda, mi recomendación es guardar su recibo de compra o si hacen una devolución deben guardar el recibo de devolución ( compré y devolvi al siguiente día el producto sin usar, y el la caja me dieron el recibo de reversal purchase, y en la aplicación del telefono de banco aparecía la devolución pero después cancelaron la devolución , así que tuve que llamar a mi banco para hacer un reclamo, así que tengan cuidado con esta práctica de que ellos hacen
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October 2023 by Jeremy B.
Walked in the store, no one said anything to me at all. Walked around looking for a hat for 20 minutes, no one said anything to me. The girl helping some customers with a hat finally finished, and still never said anything to me until I asked her if I could get help with a hat. So tired of people and their non-existent customer service these days.
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October 2023 by Catherine Campbell
Not surprised in the least that this store's average rating is 2 stars and that the manager/customer service experience was sub par. I spent quite of bit of time perusing the selection (no one bothered to help or offer a fitting room I had to ask someone) and found several items that surprisingly fit me as a tall (above 6 foot) woman which is truly like finding needles in a haystack. I confirmed on a Saturday afternoon that the hold policy was 24 hours, called before that time period on Sunday asking if it was possible to extend and the woman I spoke to said no problem. I walk into the store Monday and they said they released it first thing in the morning due to the policy. I explained my communication with rep the previous day..it was more or less "shrug, let me get my manager" - comes out begrudgingly offering no assistance or willingness to help whatsoever besides reluctantly offering 10% off as I walk away. "The size 12 women boots you wanted are back in the same place" - how many women wear size 12?!). No desire to help me find the other items whatsoever. I was so turned off by the entire experience I walked out and realized I could easily buy the products online and/or spend the time giving my business elsewhere. No thank you, Boot Barn!!!
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October 2023 by Catherine C.
Not surprised in the least that this store's average rating is 2 stars and that the manager/customer service experience was sub par. I spent quite of bit of time perusing the selection and found several items that surprisingly fit me as a tall (above 6 foot) woman which is truly like finding needles in a haystack. I confirmed on a Saturday afternoon that the hold policy was 24 hours, called before that time period on Sunday asking if it was possible to extend and the woman I spoke to said no problem. I walk into the store Monday and they said they released it first thing in the morning due to the policy. I explained my communication with rep the previous day..it was more or less "shrug, let me get my manager" - comes out begrudgingly offering no assistance or willingness to help whatsoever besides reluctantly offering 10% off as I walk away. "The size 12 women boots you wanted are back in the same place" - how many women wear size 12?!). No desire to help me find the other items whatsoever. I was so turned off by the entire experience I walked out and realized I could easily buy the products online and/or spend the time giving my business elsewhere. No thank you, Boot Barn!!!
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September 2023 by Tonya Jones
I drove all the way to this location to pick up boots I ordered online. I asked for a restroom when I got there. It’s was almost 30 minute drive. I was told there weren’t public restrooms very rudely by a girl named Liz at the register and the manager. Mainly the manager was extremely rude and had attitude. Told me it was only for customers. I said I was a customer and the look on her face said she didn’t believe me. I asked her why she was being so rude to me. She said again their restrooms were for customers only. I told her again that I was a customer. She rudely told me they were in the back. I walked all the way back and they were locked. She knew they were locked. I walked back up front. Manager wasn’t up there but Liz was with her little smirk on her face. I asked for a manager. Liz told me the other lady was the manager with her smirky little smile. I finally got someone nice enough to unlock the door for me. No thanks to the manager and Liz. I got my boots and left. I will never be back to this location. Zero customer service skills. Very unprofessional. Very rude. This is not how you treat anyone who walks through your doors. I wasn’t even so much as greeted when I walked in. Still deciding if I’m even going to keep these boots. Other places sale them. I’ll be telling all my friends about my experience. I’ll will never send anyone I know to shop there. I’m getting married soon and was considering having all my bridesmaids wear these boots. Definitely will be shopping elsewhere.
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August 2023 by Daniel Ing
Sam, the manager is the absolute best! Great guy, extremely smart, respectful, and very helpful. He helped me shape my fedora of all things and now I'm looking into a real hat because of him. I would strongly recommend this boot barn if you are looking for a new hat!
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August 2023 by Marnie Manning
Sam reshaped our hat, and did an amazing job. He was incredibly friendly and helpful. Give that man a raise!