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June 2024 by Willie Wright
Great western wear at great prices, might start hitting them every six months when I'm in the area...
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June 2024 by Kimberley D Garner
I ordered online and picked up in store. I tried on the jeans and shoes and they didn't fit so I exchanged them for a pair of jeans and I took them home and I had them on for about 5 minutes and they didn't feel right.. so I took them back and exchanged for another pair of jeans and I just love them.. so they are nice and will help you out.. They were very helpful and respectful.. I will be back to purchase more items... Thank you all!!!!
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June 2024 by Leif Kolding
Friendly staff, good service, lots of stuff to buy :-)
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June 2024 by Brian Cusson
Helpful employees- took a refund for a defective product and tried to help me with a replacement.
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April 2024 by iGo0gIe
Best western store in Atx no Kizzy
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April 2024 by Vivian Davis
Claudia was most helpful!!!! Love the vibe and the Texas hospitality!!! Thank you for fixing my problem that California caused with my recent purchase. Went in for a quick fix , left with the cutest cup ?
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April 2024 by Mark Hatlan
Don’t buy your boots here, they won’t take them back even if you don’t wear them. This is exactly what happened to me today, the boots I bought my daughter didn’t fit well and when we got home she tried them on and decided they weren’t comfortable, and they won’t take them back.
Don’t buy your boots here, go to Cavender’s instead.
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February 2024 by Jasmine Barragan
Wendy was awesome honestly I loved her so much. Was so helpful. I have little fat feet and was all over the store trying to get something to fit. & she was back and forth with me.
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February 2024 by John Salas
The service provided by Ari & Mia was absolutely great. She's been the best hat-shaper that has shaped my hats. Deserves the recognition! Definitely making this my favorite store and will be coming back.
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February 2024 by Grupo Preztigio
I would like to share my wonderful experiences that Viviana and Alan provided as i received amazing customer service. They have great personality, respectful and very professional! Thanks for what you do keep up the great work!
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February 2024 by Anna Gaard
I drove my son over to get boots that he needed for a school dance due to him realizing he had grown out of his old ones. I received great service at another boot barn that unfortunately did not have his size, but had the pair he wanted and size available at this boot barn and the employee called to place the boots on hold. I work all of tomorrow and my son has school so it was crucial to us to get these boots tonight. We immediately drove over, however it was around closing time so I called beforehand to make sure it would be okay if we got there around 9pm so that they knew we were coming just to buy the boots and go. It was absolutely pouring rain tonight so I made sure to drive the 15 minutes carefully instead of speeding and we arrived at 9:01pm. My son had to knock on the door multiple times, the lady said to him that no one there received said phone call when I have the proof in my call list, and had closed down the register to make no other purchases for the night. As someone who has worked in customer service, I wouldn’t expect them to do anything crazy just for us but we called ahead, coordinated with another store, and arrived one-two minutes after closing. Nothing crazy. I don’t understand why they would close the register for the night when they were expecting us not just from my call but from the employee at the other boot barn letting them know. I then had to drive 30 minutes back home in the pouring rain with no boots for my son and now he has to squeeze into his old ones. A discount was mentioned so I would believe this statement should be upheld.
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February 2024 by J Hdz
Great experience, I ordered a hat and the fit was too lose, thanks to Ari she helped me order the correct style and made sure I was taken care of, great service I will always go back to boot barn thanks to her
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February 2024 by Anna Steer
Have been here multiple times and have worked with Ari. She is very knowledgeable on the fit of boots and hats. she will make sure you leave the store with what you want and isn’t trying to force you into anything you don’t like or isn’t comfortable! Great customer service
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February 2024 by Not Yours
My wife needed new boots, and the salesmen found about a dozen different pairs of boots for her to try on based on her feedback. He cleaned them up, and now my wife is happy with her new comfy boots.
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December 2023 by Barbara Swan
Only my 2nd time in a Boot Barn ever. We browsed around looking for my husband some jeans and with the suggestion of my husband and the help of ARI we began looking for me. I know my size and place and figured this place would not have jeans to fit hippy ole me. Too my surprise Ari swooped into action and immediately jumped in to sharing and suggesting brands and different cuts of jeans. We decided on a 34/34 Ariat female jean, which I absolutely fell in love with. I will definitely return to this location an hour away from my home for her help and opinions which were honest and genuine. Thanks Ari for such a great shopping experience. You Rock Girl!
