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December 2023 by Brian St. Louis
Amazing little pharmacy that always makes me feel welcome. They are very organized and have great communication systems in place. I have been visiting for more than 5 years and have always had a good experience.
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September 2023 by Zachary Dell'Acqua
Best pharmacy I’ve ever been to. Fast, friendly, with that hometown feel. I’ve known the owners for years, they’re great people. I don’t send prescriptions anywhere else!
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September 2023 by Jeff Smith
Aggressive, undertrained staff and the meds are poor quality generics. I regret spending so much at a place that condones violent threats and verbal abuse towards customers. I called this pharmacy right before Austin’s rush hour traffic to ask if they would fill a written prescription medication. Electronic scripts are the standard now, especially for controlled substances. While old fashioned and requiring an exemption, written prescriptions are still authorized by the Texas State Medical Board and in compliance with DEA regulations and federal law.The pharmacist asked me if the prescriber is local, the name of the medicine, the dosage, and checked the inventory. She reassured me it would be no problem to fill, so I told her i would head that way from across Austin. I avoid going to big retail chain pharmacies when possible to support local businesses.When I arrived 45 minutes later, a pharmacy technician walked out from the back and overruled the on-duty pharmacist, saying they would not accept my doctor’s prescription. He told me the pharmacist has no discretion about what gets filled and was just the on duty pharmacist, which i thought was belittling to a profession that requires higher medical education than his.I felt bad for her personally since she was just doing her job correctly. But they seemed proud to have wasted my time and giving me false information.I called him an —— hole, and he responded “you’re a piece of _____” and “this badge comes off.” His co-worker/girlfriend held him back as he tried to come around the counter.I warned the aggressor if he attacked me he might lose his pharmacy registration/license and he said he did not care. Another pharmacy technician at the register went from making friendly small talk to calling me a m-fer and to get the f out of the store. The insults exchanged took me back to high school.I engaged back for humor but they were really serious and furious. The really angry young man held up both middle fingers in a hilariously juvenile display.The next week, a fax was sent to my doctor i haven’t seen in a years about the incident. That doctor then faxed my current doctor. I was shocked Aaron wanted to share his business’ embarrassment.A good laugh but disappointing from someone who used to greet my family by name and talk about his children. Always been a bit socially awkward but became too important to interact with customers a few years ago.
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September 2023 by Jeff S.
Aggressive, undertrained staff and the meds are poor quality generics. I regret spending so much at a place that condones violent threats and verbal abuse towards customers. I called this pharmacy right before Austin's rush hour traffic to ask if they would fill a written prescription medication. Electronic scripts are the standard now, especially for controlled substances. While old fashioned and requiring an exemption, written prescriptions are still authorized by the Texas State Medical Board and in compliance with DEA regulations and federal law. The pharmacist asked me if the prescriber is local, the name of the medicine, the dosage, and checked the inventory. She reassured me it would be no problem to fill, so I told her i would head that way from across Austin. I avoid going to big retail chain pharmacies when possible to support local businesses. When I arrived 45 minutes later, a pharmacy technician walked out from the back and overruled the on-duty pharmacist, saying they would not accept my doctor's prescription. He told me the pharmacist has no discretion about what gets filled and was just the on duty pharmacist, which i thought was belittling to a profession that requires higher medical education than his. I felt bad for her personally since she was just doing her job correctly. But the two other employees seemed proud to have wasted my time and didn't address the miscommunication between their staff. I called him an ---- hole, and he responded "you're a piece of _____" and "this badge comes off." His co-worker/girlfriend held him back as he tried to come around the counter to confront and I assume physically assault me. I warned the aggressor if he attacked me he might lose his pharmacy registration/license and he said he did not care. Another pharmacy technician at the register went from making friendly small talk to calling me a m-fer and to get the f out of the store. The insults exchanged took me back to high school. I engaged back for humor but they were really serious and furious. The really angry young man held up both middle fingers in a hilariously juvenile display. The next week, a fax was sent to my doctor i haven't seen in a years about the incident. That doctor then faxed my current doctor. I was shocked Aaron wanted to share his business' embarrassment. A good laugh but disappointing from someone who used to greet my family by name and talk about his children. Always been a bit socially awkward but became too important to interact with customers a few years ago.
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September 2023 by Z L Blair
LOVE Brodie Ln Pharmacy. Aaron and his staff are top notch. They answer questions and address concerns politely and with detail. Many times our Rxs are filled before we have to ask. Real hometown experience for a city the size of Austin.
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July 2023 by Anna S
super cool pharmacy, carries my meds for cheap, locally owned / shop small, and i even found vegan vitamin D3 there (something i was having to order online because i couldn’t find it anywhere)! great customer service too!
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May 2023 by Leah Frizzell
Wonderful small business, fast service, polite, and they are well stocked. The pharmacist even recommended physicians in the area since I just moved. This pharmacy is So much Better than dealing with any of the big box stores. Support local and come to Brodie Lane Pharmacy
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May 2023 by James Farrell
"what a surprise another "5-Star" Review.. forget being a Pharmacy this is how a company should be run with the customer in mind: Treated with respect consideration and dignity- They also deliver which is helpful being disabled and have many medical issues... THANK YOU !”
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May 2023 by Joe Q Pubic S.
what a surprise another "5-Star" Review.. forget being a Pharmacy this is how a company should be run, with the customer in mind: Treated with respect, consideration, and dignity- They also deliver which is helpful being disabled and have many medical issues... THANK YOU !
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March 2023 by Linda M
I highly recommend Brodie Lane Pharmacy for so many reasons. Some of them include their excellent price, excellent communication and friendly, helpful and knowledgeable customer service. They’re easy to reach via phone, text, email and using their user-friendly website. They’re a small family-owned business, and I don’t have to walk a long way from the car just to wait in a long line. Thank you, Brodie Lane Pharmacy!!
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January 2023 by Lexi M.
I discovered this pharmacy recently when I was going to The Joint next door. I'd been looking for a compounding pharmacy closer to my home and better hours open. While they're 37$ more per prescription than where I was going midtown, the convenience is awesome and compounding is comparable. The employees are friendly and they've been able to give me exactly what I need. I called my doctor and my prescription was easily transferred over. They also sell some supplements and other health related items. It's right on the corner of Brodie and Davis next to the gas station.
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January 2023 by Brooke Deapen
Super fast, friendly, family owned, small town feel pharmacy. So refreshing to not deal with long lines, mixup’s, and the headaches that often come along with the big corporate pharmacies, and to be treated with compassion and dignity.So long as I’m in Austin, which I don’t plan to leave anytime soon, this will be my pharmacy of choice.
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January 2023 by EJ H
Brodie Lane Pharmacy has changed my life and changed how I manage my medications in a very positive way. Great staff, convenient and reliable delivery.
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January 2023 by Brooke Biller-Deapen
Super fast, friendly, family owned, small town feel pharmacy. So refreshing to not deal with long lines, mixup’s, and the headaches that often come along with the big corporate pharmacies, and to be treated with compassion and dignity.So long as I’m in Austin, which I don’t plan to leave anytime soon, this will be my pharmacy of choice.
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November 2022 by Danushka Lysek
Even though I live far from this pharmacy, the customer service and kindness keeps me coming back.No more chain pharmacies for me.
