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March 2024 by Fisterra Projects
The manager at this location was immensely helpful. The process through Budget’s corporate center was confusing (Budget sent us to the wrong location and lost our reservation three times and gave us someone else’s truck!) I highly recommend this third party location. The manager walked us through and clarified every detail so we felt relaxed and taken care of.When we were stressed about insurance or where to park or nervous about moving, he was very kind and understanding and make the entire process run smoothly. Thank you!Now we have a consistent location to rent from in the future ? the owner has been an Austinite for a while and it is great to support local businesses!
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January 2024 by Olivia Thero
We picked up our truck and car trailer from this location. The team was friendly and efficient. They loaded our car onto the car trailer for us, which we greatly appreciated. I would recommend!!
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November 2023 by Terry E.
As others have noted, the representative at this store will insist on purchasing insurance that is not necessary, lying that it is mandatory. They will also charge you for rental time while their store is closed with the implication being that since they were not open at that time, you default to an additional rental day, even if you did not need, want, request nor have the option of checking the truck in with a representative, because they randomly close the store on certain days. The individual running this operation is a scammer, an incompetent who actually locked us outside of the business during the rental of the vehicle, and a rude personality.Make no mistake, these reviews are all accurate and should be heeded.
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October 2023 by E&E Gonzalez
These guys were great! Definitely recommend getting a truck from here. Thanks for making our move a bit easier!
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August 2023 by Elizabeth Ann Engler
Picked up our truck Saturday morning at 8am. There was a guy there already when we arrived, getting paperwork ready. We drove out of there in our rental truck at 8:11am. The guy was white, sunburned and had light hair, didn't catch his name. He was very quick and efficient, told us everything we needed to know. They honored our reservation and the fee quoted to us, didn't charge any extra fees. The truck has a full tank of gas and ran very well for our move. We had a very good experience.
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August 2023 by Matthew Gunn
One star is too high. I spoke to Mike the day after trying to return my truck and he was extremely rude and even though this business posts their hours that they will be open; it seems they come and go as they please. So, if you need to pick up or drop off, they may not be there. They make no apologies, and they don't seem to care so I would avoid this location and budget truck rentals at all costs. My entire rental was a disaster.
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July 2023 by Wade E.
The agent behind the desk at Austin Truck Rental on 1410 West Bend White in Austin, TX told me I was required to buy insurance for the truck and if I declined then I had to complete a mandatory form. In order to complete the form, he said I needed to call my auto insurance claims department in front of him to answers the questions answered. WhenI told him that I have rented trucks many times while moving my kids during college and I never had to do this before. He was insistent, so I paid the fee to get out of there. I called Budget and they confirmed insurance was not required and refunded me.
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July 2023 by Matt G.
One star is too high. I spoke to Mike the day after trying to return my truck and he was extremely rude and even though this business posts their hours that they will be open; it seems they come and go as they please. So, if you need to pick up or drop off, they may not be there. They make no apologies, and they don't seem to care so I would avoid this location and budget truck rentals at all costs. My entire rental was a disaster.
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July 2023 by Jesse Drapela
I waited over a day for confirmation on if they would have truck availability and never heard anything. When I called, Doug said that he would "be more inclined to rent the truck to me" if he "knew he was going to get it back." I had booked a one way to Houston so it would be a huge inconvenience to drive there and back but I said I would do that if it meant I'd have a truck. Then he said I had to purchase a damage protection package (which is a lie, they are optional) and when I said I wasn't wanting to do that, he made it clear that he wouldn't rent a truck to me if I didn't buy one of the $100+ packages. Mike and Scott were also condescending and completely unprofessional. Unfortunately, they are their own entity, so these misogynistic boys can basically do whatever they want. If you want to be treated like garbage and conned into spending more money, then definitely go with this place!!
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July 2023 by Jasmine Smith
Absolutely positively do not recommend. On June 30th we used a 16 foot Moving Truck moving from Austin to Dallas. About an hour into the move, our check engine light came on and the truck started to run hot. We were moving with a child under the age of 10, 2 Dogs an English Bulldog & Standard Poodle. Our truck broke down at 2pm with no A/C in Texas during the heat of the day. It was well over 100 degrees, our English Bulldog passed away due to a heat stroke in Bruceville-Eddy, Tx while we waited for a repair service to come. Which we called road side immediately. We were stranded for 4 hours. We couldn’t even get our dog cremated due to not living there, Animal Control had to dispose of our dog and there was nothing we could do about it. I called Budget where we rented the truck and spoke with Mike, he was aware of the entire situation and no one called me back to check to make sure we were okay. We were told to take care of ourselves our there because it was so hot. I called Customer Service and was offered a 66 dollar compensation for the loss of my Dog, it was a HUGE insult to my family and anyone that has a pet that’s apart of your family. All I asked for was the entire refund of my rental as my family should not had to lose anything especially one of our family members and then be mocked with a compensation of 66.00. I am fully prepared if this is not rectified with a full refund to have my lawyer take this further. It shouldn’t even go further. BUDGET should do the right thing, as the reason our truck broke down was due to No AntiFreeze at all in the truck and the cap missing. The truck’s AntiFreeze was empty.Someone’s negligence and failure to properly PMCS this truck caused us to lose our 3 year old BullDOG!
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July 2023 by Marcellus Irvin
GREAT staff!! Very helpful and pro business. They are our preferred dealer in the entire county!
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June 2023 by Brenda Umana
Wish I could put no stars! one of the worst experiences I've had thus far. Manager Scott is really unhelpful and condescending when we're trying to work out inconveniences that THEY caused. He did not want to assist or accommodate when we have been continuously having to work around them for our move into this city. We were left stranded on a freeway for 5 HOURS in the 100F heat. The quality of trucks that they allow onto the road is dangerous. Rent at your own risk.
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June 2023 by Lady Ysla
Do not recommend and will never come again. I made a reservation then when I was there they added fees and it came out almost $200 more then what it said online........... waste of time
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June 2023 by Laura DeBellas
We showed up after making a reservation online and they were overbooked so we had to cancel, which completely derailed our move.
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June 2023 by Ang A.
If you could put zero stars that would still be too high! There are no words for this location and this National Company's unbelievable customer service or lack there of! Pay more rent from anyone but this horrific company! I am filing a complaint with the BBB, TX State Attorney General Consumer Affairs, KXAN Channel 4/I-report and Costco Headquarters who had these yahoos listed as a reputable company! I have more time than to bother writing the details here, just hoping if someone reads this do your homework they are a sh_tshow to deal with! I wish I had done the research ahead of time. I assumed because of the rental car luck over the years I had it would have been the same. Not in the least! An unclaimed page; so apparent the location could care of their reviews, this is just for those that look them up! Run!